I bought this to replace my old Echo Dot gen 2. I am very disappointed. Alexa sounds distant and muffled. Music playback and the alarms sound normal. There is something wrong when she speaks and I have to turn the echo dot up. Only problem is, when the alarm goes off in the mornings it’s super loud. Wish they would add new volume settings is this is going to be the norm going forward. Also, very disappointed in Amazon customer service. I was supposed to have a call back yesterday morning between 8:30am-9:3am CST and it never happened. I will be requesting a replacement device and I’m leaving this bad review in part because of the failed customer service promise.