1. the company misrepresented the product. This is clearly not a "factory unlocked" phone. It is an AT&T locked phone. 2. The company tied up my money so I can not take advantage of the black Friday deals or the cyber Monday deals. I wont be able to order the correct phone until my money is returned to me, & that is a problem since I'm working the Camp Fire in northern California. My phone is systematically shutting down on me and lives depend on me having an operational phone. I'll never trust or buy from this company again.