Customer Review

The manufacturer commented on the review belowReviewed in the United States on August 19, 2018
I very rarely write reviews, but am so disappointed with this monitor, that I felt the need to warn others. Originally bought this last year to use for school and work. After a few weeks, started having issues with it turning off and repeatedly blinking in mid-use, as well as dead pixels in the middle of the screen. Contacted Amazon, and they sent a replacement and I returned the original. Again, a few weeks of perfect operation. Then on the replacement unit, the power and menu buttons stopped working. The only way to turn on and off was to physically unplug the unit. Contacted Amazon again, and they referred me to the manufacturer. After several attempts, I finally got a hold of a person. They said they would look at, but I would have to ship it back on my own dime, and they would not replace it. I declined (mostly because I didn't have a box to pack it in, and was severely unimpressed with customer service).

So I continued using it for several months with few issues. I stopped using it earlier this year, mostly because I got tired of the physical unplugging, and started using an old TV instead. Just now, went to fire it up again for my wife to use. After not touching or using it for the last few months, the screen is cracked in the middle, and as far as I'm concerned is unusable. And no, this is not a case of "oops I dropped it and now I'm going to blame the hardware." I have other Acer electronics, and have been for the most part satisfied, but this monitor has been nothing but problems. Would rate less than 1 star if possible.
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Product Details

4.5 out of 5 stars
4.5 out of 5
4,989 customer ratings