I received this kindle as a gift, and as I was downloading ebooks, it just shut off. I tried doing a soft reset, a hard reset, and even tried putting the kindle back to factory settings. It did not work. I called customer service, and they said they would send me a replacement.
Somehow there was issue after issue, where I could no longer be sent a replacement, and they would not allow me to send the kindle back in for a gift card. First it was something with my card, and then my address, despite having used both before. They also wouldn’t, for whatever reason, allow me to return the kindle.
Finally, after days, far too many phone calls, and a review, they made an “exception” for me, and agreed to send a return label. They also sent a new kindle. The new kindle currently works well, and hopefully it will stay that way.
However, I’m a little frustrated with the whole process, although I am mostly happy with the end result. It would have been best for the kindle to work properly from the get go, and I still can’t comprehend why returning the kindle was such a difficulty.