April 14, 2019 : Got the bag today. The bag needs a harder liner inside because this is flimsy as F. Also needs dividers for food so your food doesnt fly around on each other inside the bag!! I purchased this for UE. Its plenty big. And the insulation looks good. Just needs a mix of dividers for this bag.
5/20/2019: the bag is still doing great. nothing wrong with the bag so far. I cut out cardboard liners for the bag at home, took me about half an hour to cut the right ones, so the bag would hold its shape while I was transporting food from local restaurants for deliveries. The merchants I pick the food up from and the customers all appreciate I show up for the job with the right equipment. This bag gets me good ratings on Uber eats and Door dash and it gets me extra tips. I have contacted Bluevoy to see if they can help me turn this 3 star review into a 5 star. Still needs some liners that won't go bad from water moisture, etc. that I can easily remove and set up again inside the bag to separate drinks, food, etc.
edit: 3/6/2020 changed my rating from 3 stars to 5 after bluevoy made things right. Aside from the obvious griping earlier from me, I also bought a 2nd bluevoy bag and cut out a skeleton for that one as well. this is a super hi-quality bag and its a really great design.