Customer Review

Reviewed in the United States on February 6, 2019
Ive been ordering these wipes for the past two years and was concerned when i just read the "these are knockoff" reviews, so i wrote the company to tell them about it and to ask why some say they have the extra ingredient and no extra seals besides the eczema approved one .. this was their reply

“Thanks for contacting us. The endorsements on the newly designed multipacks are on the box instead of the packet. The endorsements for the single packs are still found on the packet as no one will see the box as they are sold separately. I understand how confusing that can be especially since we added the disclosure around the trace residual component found in the fruit extract. But all the endorsements remain.

We have adjusted the ingredient list on WaterWipes' packaging to include Benzalkonium chloride (BAK). WaterWipes has not changed in any way.

We're adding this information to our packaging as trace amounts of BAK are a by-product of the fruit extraction process. Trace amounts of BAK are a common ingredient in personal care and cosmetics products. The level that exists in WaterWipes is extremely small and has no impact on the safety of the product. Our wipes contain 0.1% fruit extract which in turn contains trace amounts of Benzalkonium Chloride so the overall content in the finished pack is negligible.

The quality of our wipes not changed. Neither has the formulation or ingredients. We pride ourselves on making wipes that are safe to use on a new-born baby's skin. WaterWipes still contain 99.9% water and a drop of fruit extract and continue to be made in our unique cleanroom environment to ensure we remain the world's purest baby wipe. We are still approved by Allergy UK, National Eczema Association (USA) and
Eczema Association of Australasia.

We added the information as we believe in this this day and age that companies owe it to their customers to declare information beyond what they are legally obliged to.

I hope this answers your question?

If you have any follow up don't hesitate to ask me.

Kind regards,

Luke Byrne
Customer Care Specialist”
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Product Details

4.7 out of 5 stars
4.7 out of 5
10,452 global ratings