When we got this bag, one of the straps had a broken clip. It didn’t affect the operation of the bag at all, and we were still able to use it as a cross body bag with the other included strap. I contacted the company for a replacement strap. They were incredibly responsive, and explained due to a backorder, it would take a little while to come in, which was fine with me. To make up for the inconvenience, which again, there really wasn’t, they sent the replacement strap plus a whole new bag, so I now have two dry bags. And that’s great because, after using it on a recent camping/canoe trip, I probably would have bought a second one anyway.