Slightly concerned as the box had been opened before getting to me. The phone seems to be new from everything I can tell, but that took some of my excitement away...not knowing for sure if someone had handled the phone prior to me. The sticker that is usually on the back of the phone was not present...you could see where it had been. The phone is quite nice, although not sure it's worth 1200 bucks. The camera is not really what the YouTube reviewers say it is...it does a lot of softening to faces...even with beauty mode turned off. Not sure if I'm keeping the phone after all of the above...still deciding.