The little HDMI extender that comes with the stick was physically bent. It was the HDMI plug-in end that was spent about 30° or 40° from the body. It was obvious to see that it was bent as soon as I took it out of the box. I tried to use it anyway because of a tight fit at the TV but the firestick did not work. It's irritating that this was supposed to be a refurbished unit and anyone with two eyes could easily see that the HDMI extender what's broken. At any rate I was able to get the fire stick to plug into the TV without using the extender and the firestick itself is working as it's supposed to. So it's too much trouble to return the product, just irritating.