We are sorry to hear you had a negative experience with the Munchkin Raise™ Utensils. It appears you may have received a damaged product. At Munchkin we strive for 100% customer satisfaction and we would love to send you a replacement. Please contact us at 800-344-2229 between 8a-5p PST or email us at email@example.com and we will work with you to resolve this quickly. Thank you!