Let me preface with, I have purchased this numerous times in the past, it's my go to flavor (Double Rich Chocolate) and tastes great. I ordered one recently and it had a cracked lid (image 1) (shipping box is undamaged), I figured these aren't air tight so probably no big deal however, it tasted disgusting which I attributed to the cracked lid so I ordered a replacement.
Replacement came, cracked lid again, not quite as bad as the first (image 2) (shipping box is in perfect shape), didn't even break the seal and ordered another replacement.
Second replacement came, no cracked lid but tastes just as disgusting as the first one. I don't know what happened with these recent orders but these are undrinkable, they taste watered down and leave a horrible cardboard/chemical taste in my mouth.
I ordered a 10lb bag in the hopes that it will come from a different batch because, as mentioned, this is my go to flavor and I know it normally tastes great.
Normally a 5 star but for this order I'm adding a 1 star review to their repertoire.
UPDATE: I received my 10LB bag and it tastes great so there is definitely a bad batch of powder out there, maybe it's a bad batch of tubs, not sure but glad I finally have more powder.