Overall, the backpack seems very well made and has a lot of nice features; however, it is missing a critical feature for transporting laptops. It does not have adequate padding and an air gap underneath the laptop pouch. Without it, your device can be subject to accidental drops. I'm not suggesting that it should protect a fall from 3 feet, but at least a few inches. If this feature were to be added, it would bump up my review to 4/5 stars.