I made the mistake of reading reviews (ironically posting my own now) before purchasing. I saw lots of photos of what people received and was very optimistic that the description was not correct (no earbuds, factory box, factory cables/chargers). I WAS WRONG. If you're reading this review, know that the device is more than likely going to work and be very clear of scratches. However, do not base your expectations solely off of the reviews. Set your expectations from the description of what you'll receive and if the seller happens to exceed your expectations, great! Overall, I'm happy with my S10+, but would've set my expectations lower upon reading the description of what I was buying. My fault.