This product did a good job shredding but the auto off only lasted 13 months. Now, I need to turn it on and off each time I want to shred. This is a personal use shredder not for commercial use. So it should last much longer. Customer support at Aurora was basically useless. I performed all the procedures they suggested to fix the problem with no success. All they had to say after that was "well, you are just going to have to turn it on and off when you need to use it". Obviously, this is an example of cheap Chinese junk being peddled by an American company who do not wish to take responsibly for supporting the products.