I don't have a problem with the mount itself however the screws that attach the bracket to the back of the TV are too short. I have a Samsung 32" LED TV and it is not flush in the back, therefore we can't get the scews to screw all the way in. We waited too late to put the TV on the wall so it is too late to return the mount so we will have to look to purchase longer screws to make it work :-(
***Update*** After reading through other reviewers who complained about the same problem I decided to call EchoGear to request longer screws. I bumped my review up from 3 to 4 stars. They get 4 stars because customer service was friendly and she knew right away what type of TV I had and was familiar with the problem. They lost one star because they know about the problem with Samsung TVs so I think it should be noted in the description. Also, today is Saturday and I have to wait until Wednesday for the longer screws to delivered so no TV for me today!