I purchased this backpack for work based on the good reviews and versatility with laptop storage. The first week I had used it I had my laptop, a tablet and my lunch in it (not a heavy load- no books or paper) and the shoulder strap slid out of the clip. I was carrying a coffee in my hands and just started walking from my car to the elevator at work and I heard the sound of a long zip as the strap slid out of the clip and my backpack cam crashing down on the pavement hard. I was in shock because I’ve never had that happen in all my life even with extremely heavy loads with books etc. I pulled my laptop out of the back when I got my office and was super bummed that the corner was chipped off. I was like no way as surely there is padding on the bottom of the laptop sleeve or bottom of the bag and was shocked there was ZERO padded protection. You feel the bottom and it is just the thin material liner!?! Now I’m going to shove a pad in myself but that is a big disappointment to expect someone to find out there’s zero protection on the bottom the hard way. I’m planning to return it and pay the money for something truly meant to take transport electronics with proper care. Otherwise the features are good and it looks like a great backpack. My tablet faired good in the fall but that’s because the tablet had a rubber cover... Laptops don’t.