I bought 2 of these monitors for a dual monitor set up. The buttons did not work on 1 of the monitors. I filed a complaint with acer and they advised I had to pay for the initial shipping to them, which was approximately $90 to pay UPS for packaging and ground shipping. Acer refused to reimburse me even though it was not my fault the monitor didn’t function properly. The cost to ship it to them was nearly the cost of buying a new monitor.
Thank you for taking the time to leave a detailed review regarding the purchase of your Acer R series monitor. We are sorry to hear that our support team did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you will please take the time to contact us by phone or chat, we can help address any problems you may be experiencing. Please be prepared to provide your reference code AMZ64968, to allow us to access information about your purchase.