This is the 2nd time I have ordered a Kidde Fire Escape Ladder and the 2nd time the box has arrive looking like it has been to Australia and back plus been opened somewhere in between. My biggest concern is that the box says that this is a one time use ladder and could cause injury or death if used a second time. So has this ladder been used before or tried out by a previous buyer? Why does the box (both times) look like it has been opened at both ends)???? I just am not comfortable with the ladder. The package is really a mess and I don't know what to think. Is it safe or not?? I don't know whether to return it or just live with it.