The box it came in looked fine. The safe looked a bit flimsy but what do I know about safes. When my husband tried to open the door with the key, he couldn't, then I tried...it was jammed, then we realized the door was all off kilter. The point of biometric is that you should be able to get to what you need fast. We just could not open the door. I will say Amazon issued the refund in full without any shipping charges but now I am back to square one. I need something reliable to mount. I am thinking you might get what you pay for when it comes to safes.