It's unfortunate one needs to purchase Asurion however when products are only manufactured to last a year Asurion will stay in business. They're all in business to scratch backs. More unfortunate is Amazon backs substandard manufacturers - I purchased a $600 furniture item that was backed by Amazon thinking they wouldn't stand behind a substandard company. Buyer beware - I had just purchased a home and should have taken more time to read further reviews. Several people had the same experience with the particular item though it seemed the item in a different color had no problems - go figure. Lesson learned. But Asurion happily responds to requests because they know they'll be busy forever more.