I ordered this ladder thinking that we could have fire drills with our grandsons, the youngest of whom is suddenly terrified of fire. I *never* would have ordered it had I known it was one use only! Kind of hard to practice going up and down a ladder that's only good once. That information needs to be CLEARLY noted on the description! Needless to say, I sent it back.
Please contact us at the following link or by calling 1-800-880-6788 and we would be happy to address this issue with you: https://www.kidde.com/home-safety/en/us/support/help-center/submit-a-question/