Customer Review

Reviewed in the United States on December 22, 2017
Original Comment/Complaint:
The anchor latch strap is very difficult to release when you want to remove the seat. I would appreciate a reply from the manufacturer with a solution if they are monitoring these reviews.

November 26, 2018 - Update to my original complaint/comment:
I called Graco's customer service line to discuss the latching/unlatching problems I had with the latch belt. The customer service rep was most helpful. While he explained that the belt was not defective, he confirmed that this particular latch belt model was more difficult to operate than others. He offered to send a free replacement car seat similar to the Contender 65 I originally purchased, explaining that it had a latch belt that was easier to latch/unlatch. Of course, I accepted his offer and am awaiting the replacement model's arrival. I will return the original car seat to Graco for their engineering team's evaluation.

NOTE: When I suggested I simply use a latch belt from another model, the Graco tech rep strongly advised never to use a latch belt other than what they provide at the factory with each model, as each is specifially tested to meet crash standards with the matching car seat.

So, while I will keep my one star rating for the poorly designed latch belt, I will give 5 stars to Graco for their knowledgeable and caring customer service.
39 people found this helpful
Report abuse Permalink

Product Details

4.8 out of 5 stars
4.8 out of 5
3,641 global ratings