This was definitely not a long term investment. Our new mattress (by another company) comes today after a year having this one. It was fine in the beginning, but nothing that would prompt me to recommend it. After a few months, it was stiff and had no give. For the last several months, my husband and I have been waking up with back pain, if we slept at all. If you like a very firm bed, this may be good for you, but be warned, it's very, very firm.
Thank you so much for taking the time to share your comments with us. We’ve designed the Tuft & Needle mattress to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry this wasn’t your experience, and we will definitely pass your feedback along to our product team.
New foam mattresses can sometimes take 2-3 weeks of use to break in and slightly soften. Beyond that initial break in period, you should not continue to notice any changes in firmness. Even in cases of manufacturing defects, there's no reason a mattress would feel more firm over time unless it's stored and used in below freezing temperatures. Though you may have a new mattress on the way, it's important that you're sleeping comfortably. We've designed our mattress to stand the test of time, so we definitely want to learn more about your situation to see how we can help.
If you have any interest in troubleshooting, we'd love to hear from you directly and learn more about your discomforts. Feel free to reach out team directly by emailing Amazon@TN.com.