I will be utmost honest here. This is my first device review. I was hesitant to order a Certified Refurbished phone. Especially since it is...a phone. The meat and bone of daily life and communication. However, upon receiving the phone, everything was inside a white uniform box. Nothing special and nothing damaged at all. Simplistic and efficient packaging. The phone works great and no one can tell it isn't "Brand new". Absolutely no scratches or signs it has been touched by another human. 10/10 item and you save 100$ in the process by getting refurbished! I am switching from an iPhone 6 to this S9 on ATnT. Simply pull the SIM out and insert into s9 and you are ready to go.