Customer Review

Reviewed in the United States on February 18, 2019
We live in a house with several high tech toys, The TVs are all smart, so I never had use for one of these. Several friends had the firestick and seemed to enjoy them. We also have a video projector which requires an input source, which I had used a smart blu ray player. During a recent sale I went ahead and bought one thinking it would be an easier option for an input source. Setup was easy enough, but performance was a big disappointment, compared to the blu ray app for amazon video prime, the firestick did not show at a suitable video quality. We have multiple hdmi inputs and even tested at the same time. I moved the firestick to test on the tvs, still a disappointing video quality. We also noticed a flicker now and then which was annoying (every few minutes. There are only 2 of us, so not an issue of over used bandwidth, our wifi is strong and speed is high. Our main issue is poor video quality. Going to do more testing, but this device failed to meet expectations.

Update: Amazon reached out to me based on my review. I had to call them back so I was at my device. After 3 dropped calls I was able see the call through to the end. The customer service rep was no help. She had no way to improve the video quality, and even though it is an Amazon product they will not replace it because it was bought through one of their vendors and not them directly. If Amazon is not willing to stand behind their product sold through a vendor, they should not sell their devices through vendors.
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