The Trade Technician's Soft Skills Manual by Steve Coscia is a timely read on the heels of our institution's recent HVACR Contractor's Advisory Board meeting where the participants' main focus was developing soft skills training opportunities for our students.
Coscia addresses the issues raised by the advisory board members - technician appearance, developing positive attitudes, building confidence, communication skills and customer relations. The soft skills principles are expertly communicated, evidence of Coscia's extensive customer service experience and diligent research. Useful relevant stories and Insights enhance each principle in an entertaining manner. Checklists and Guidelines provide easy to follow materials for the technicians and their supervisors.
Tradespersons, training institution and contracting companies will benefit from using The Trade Technician's Soft Skills Manual. This book is sure to make
The Trade Technician's Soft Skills Manual
better technicians by improving their customer service skills. Students reading this book and practicing its skills and principles will have an advantage with employers as they start their careers.