My old 18volt out lasted and had more power, drill last about 10 minutes when drilling batteries don't last half as long as my old 18v dealt a, very unsatisfied, only reason I bought it was couldn't find an 18v setup to replace mine that broke, in the middle of a job so had to have something, looking at makita my father in law has them and had to borrow his the last couple days so I could get the job completed. Not happy at all. Called the help line and the person pretty much treated me as if I was an idiot. Did you charge the battery. Absolutley no help at all. Tried to ask about returning it or refund she had no clue, tried calling dewalt and got no where. Going to try and return it, also smells like its burning up. Both units
Hi, Thank you for your feedback regarding our DCK240C2. We sincerely apologize for the inconvenience as this is not the kind of performance we expect from our products. We would like to speak to you about our Factory Warranty. Please contact our Customer Service Team by e-mail at firstname.lastname@example.org and an agent will be happy to assist you. Please reference case #08366828.