Customer Review

Reviewed in the United States on September 9, 2019
The pasta roller works fine. When I cut the pasta it only cuts through ever other strip. The only way to get the pasta to the correct width is to tear it apart. I tried different thickness but it never cuts completely through. I looked at making an adjustment but it appears that this is not possible. It is very frustrating. This product is an Amazon Choice and has a very high percentage of satisfied customers and I am sure this problem did not occur on their units. My unit is defective and needs to be replaced or receive a refund. How can I do this?
Update 9/12/2019
I contacted Amazon’s customer service and even though I was past the return period, Sherlelyn sent me a new unit and provided instructions for returning the first unit. My customer service experience was very good. Almost no wait time on the phone and I was taken care of with no argument. The new unit worked much better. The fettucine cutter cut much better, the strands were slightly connected but were easy were easy to separate. The pasta roller and the spaghetti worked very good.
Thanks Sherlelyn,
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Product Details

4.8 out of 5 stars
4.8 out of 5
804 global ratings