Customer Review

Reviewed in the United States on April 1, 2017
Really helpful text in understanding what a real, honest apology entails. This is one of the most difficult issues we humans deal with -- whether our own apologies, or those offered to us. Understanding what constitutes a real apology and learning how to offer an effective apology can truly alter our interpersonal affairs. What to say, and especially, what NOT to say when you want to say you're sorry. Wish everyone had this as required reading.
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4.7 out of 5 stars
4.7 out of 5
385 global ratings