We used this stapler once a week at most. After using it for about a year, it got jammed pretty badly, and after I removed the staples, it didn't work any longer. My husband tried to use it again, and it just got worse and worse. I contacted customer service about it. They said it was because I probably used the wrong staples, so they could not help me. She said I had to use a specific type of staples for this particular type of stapler or it will break. I wonder if everyone that buys Swingline staples always uses their staples. I even asked about how different their staples are compared to generic staples. They said it was the type of metal. Didn't seem to be a good explanation to me, but they probably just want to blame the staples instead of their staplers. I imagine that if this stapler was well-made, it wouldn't break after getting jammed after one year of light use. I am very disappointed in their customer service. They lost a customer, and I won't recommend this stapler to anyone in the future.