Ordered the 2 pack (1 tri-color, 1 black cartridge). Item arrived quickly (so that's good!). However, the box was taped shut, indicating it had been previously opened... ok, no big deal, that happens sometimes. Then I find the black cartridge already torn open & the cartridge missing the protective strip, also indicating it has been used. Installed it & my printer gave me this messsge: "Previously Used Genuine HP Ink." I saw some other reviews saying the cartridge was depleted long before it should have been, I'll be documenting how many prints I'm able to get out of this. Double checked to see if I missed anything in the description, I still see nothing about reused cartridges being the items for sale. **Update: Black ink cartridge is already empty. Description says the black cartridge will yield "190 pages in black." Did not get anywhere near 190. Will not be ordering again.
Hi Bonnie, thank you for taking the time to submit a review, I appreciate your feedback and I am sorry for all the inconvenience caused to you. I see that you have purchased HP 63 2-pack Ink Cartridge, black, and tri-color, however, the box was taped shut, the black cartridge is torn open, the cartridge is missing the protective strip and also receiving the error message "Previously Used Genuine HP Ink." after installing it in the printer. Remember HP Support is always there to fix all your issues. The error message is meant to indicate refilled or counterfeit ink cartridges, but it can also occur when a genuine HP ink cartridge is depleted or almost depleted. The Used, Refilled, or Counterfeit ink cartridge Detected error message refers to Missed Rewards. HP Rewards are offered when you first install a genuine HP ink cartridge. If you receive this message long after you installed a new ink cartridge, you can disregard it. Please refer the following document for more information: http://hp.care/2rLZE3i The warranty end date can be found on the cartridge itself. You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi