After following the instructions to add the alexa app I received a message that there was a problem. I tried again, and again. Finally I was referred to a website called 'fix it'. There I was told by the 'techs' that my Amazon account was in jeopardy and that I needed to buy a fire wall from them. Then they wanted to sell me some kind of WiFi adapter even though we have WiFi. Hundreds of dollars to activate a $50 item. I don't know why the problem arose to begin with, but I canceled the firewall and ended the hour long ordeal. I was charged $50 for tech time. I am returning the Echo Dot , which is functional as far as I was able to tell.