Customer Review

Reviewed in the United States on January 18, 2019
I bought this device 9 years ago and it failed last week. Looked at the warranty and it said 5 years. I resigned myself to getting another one but just to see other options I went to a local kitchen supply store and found the “the same”make and model there but it had a 10 warranty. It was $5 more in the store but I bought it. Then I weighed the two “identical “ machines and found the one I purchased locally was 3 oz heavier. I took the broken one apart and found that the internals did not match the pictures and YouTube videos I had seen on line and in fact it had a plastic part where the pictures online had all metal parts. Also the fit and finish on my new machine was much nicer than the one I had gotten from Amazon in 2009. Just to be sure we compared my two machines (the 2009 Amazon purchase and my new one purchased locally) to a friend’s 20+ year old machine. I do not know about the internals but the weights of my new one and the 20+ y/o one matched exactly.
I hope that Amazon has not gone the way of some big box stores and have their own cheaper versions that pretend to be the “real thing”. Maybe it was just a design change by the manufacturer that was recalled.
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