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The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

byMichael E. Gerber
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Top positive review

Positive reviews›
Mark R. LePage
5.0 out of 5 starsHow The E-Myth Revisited Book Helped My Architecture Firm Succeed
Reviewed in the United States on March 25, 2014
On April 8, 1999, I discovered a book that changed the way I view business; a book that helped me to realize that running a successful architecture firm required so much more than designing great architecture. It taught me that inside the owner of every small firm exists a battle among The Entrepreneur, The Manager and The Technician, and that if we don’t attend to the needs of each, our firms are destined for failure.

The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It inspired me to build Fivecat Studio as a Franchise Prototype, even though we knew selling our business systems as a franchise was never a planned goal. The systems we created for the firm have allowed us to thrive and have given us the freedom we need to balance the requirements of our firm with the responsibilities of our family. It is the book that inspired me to begin to work “on my business, rather than in my business.”

This book, written by Michael E. Gerber, had a major influence in the success of our firm and continues to guide many of our business decisions to this day. Fivecat Studio has been in business for 15 years. Annmarie and I experienced the startup pains of “infancy”, the hard earned success of “adolescence” and recently, with our return to the home studio and the launch of our new virtual business model, we are surprisingly “getting small again”.

As I re-read the words of this inspirational how-to guide for successful small business, it is shocking to me how accurate Mr. Gerber is as he describes the different stages of the typical small business. As I read it, I can follow the path of Fivecat Studio through good decisions and bad, through ups and downs and I can see the next steps we need to take.

I’ve read The E-Myth so many times that I have lost count. A quick peek at my Amazon order history documents that I have given this book to no fewer than 10 friends and acquaintances as a gift from one business owner to another, struggling to find a life of fulfillment and freedom.

Michael Gerber breaks his book into three sections.

In Part I, The E-Myth and the American Small Business, he defines the E-Myth as the Entrepreneurial Myth and discusses how most small businesses are the result of an Entrepreneurial Seizure. He says,

“The technician suffering from an Entrepreneurial Seizure takes the work he loves to do and turns it into a job.”

Does that sound familiar? How many architects do you know who have launched their own firms, with dreams of “doing it better” than their former employer and found themselves way over their heads in all the responsibilities of running a small business?

Gerber describes the three phases of business; Infancy, Adolescence and Maturity. He explains why it is so important to build a Mature company from the start.

“A Mature company is founded on a broader perspective, an entrepreneurial perspective, a more intelligent point of view. About building a business that works not because of you but without you. And because it starts that way, it is more likely to continue that way. And therein the true difference between an Adolescent company, where everything is left up to chance, and a Mature company, where there is a vision against which the present is shaped.”

“Successful companies don’t end up as Mature companies. They start that way.”

In Part II, The Turn-Key Revolution: A New View of Business, Mr. Gerber introduces the concept of the Franchise Prototype and the concept of “working on your business, not in it.”

He encourages us to create systems which allow for predictable results and happy clients.

“The system runs the business. The people run the system. The system integrates all the elements required to make a business work. It transforms a business into an organism, driven by integrity of its parts, all working in concert toward a realized objective. And, with its Prototype as its progenitor, it works like nothing else before it.”

Many architects I know, including Annmarie at first, reject the thought of building systems for their firms. They feel that the routines and consistency of such will limit their creativity, that they will lose their flexibility to create amazing works of architecture. When, in fact, systems will do just the opposite. When everything else required to run a successful business is set to run on “autopilot”, an architect will actually have more time and flexibility to be an architect.

Gerber continues,

“Great businesses are not built by extraordinary people, but by ordinary people doing extraordinary things. But for ordinary people to do extraordinary things, a system – ‘a way of doing things’ – is absolutely essential in order to compensate for the disparity between the skills your people have and the skills your business needs if it is to produce consistent results.”

This is also the section where some readers become frustrated with Gerber’s example of McDonald’s as a model for small business success. I know, as an architect, it is difficult to see the connection between the home of the Big Mac and our aspiring high-end residential design firms. Please trust me and read the book to the end. You will not regret learning the lessons he teaches using the examples of this successful business franchise.

Here is some of what Gerber says about McDonald’s;

“It delivers exactly what we have come to expect of it every single time. So that’s why I look upon McDonalds as a model for every small business. Because it can do in its more than 14,000 stores what most of can’t do in one! And to me, that’s what integrity is all about. It’s about doing what you say you will do, and, if you can’t, learning how. If that’s the measure of an incredible business – and I believe it is – then there is no more incredible business than McDonalds. Who among us small business owners can say we do things as well?”

Part III, Building a Small Business That Works is a step by step, how-to guide for a successful small business. He leads us through a fully developed Business Development Program and describes the many strategies required for small business success.

The E-Myth Revisited is not only your answer to building a successful small business, it’s also very entertaining. Gerber structures the information around a narrative about a woman named Sarah struggling with her small business named All About Pies. Many readers will see ourselves in Sarah as she evolves from frustrated Technician into a successful small business owner.

When I posted recently that The E-Myth was my favorite business book of all time, many from the Entrepreneur Architect Community reached out and asked me why.

In short… If you take action to implement the lessons Michael Gerber teaches, The E-Myth Revisited will take your firm to places you only imagined. I know it will work for you, because it has already worked for me.
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Top critical review

Critical reviews›
Andrew Schonbek
2.0 out of 5 starsBusiness Advice From a Self Proclaimed American Guru, a Yaqui Indian Shaman, and an Obscure Armenian Mystic
Reviewed in the United States on April 18, 2006
Given the hubris with which Michael Gerber unpacks his pearls of wisdom throughout this book, it is perhaps not surprising that he would refer to himself on the cover as "The World's #1 Small Business Guru". More surprising is the homage he pays to Don Juan Matus, a Yaqui medicine man (probably fictitious), and G.I. Gurdjieff, author of Beelzebub's Tales to His Grandson, and originator of the esoteric path of knowledge known as the Fourth Way.

What's this New Age mumbo jumbo doing in a business book? Your guess is as good as mine.

Gerber's thesis stripped of all this fluff is quite simple and unremarkable. He notes that most small business owners who see themselves as entrepreneurs are actually technicians; skilled workers in the production of whatever their business's product happens to be. Generally they lack management capability as well as true entrepreneurship - the envisioning of a primary aim and strategic objective and the development of a systems approach that will consistently produce the desired results. Gerber exhorts small business owners to see the big picture, take on the true entrepreneurial role, and in so doing, to work on, rather than in, their businesses.

While this is good common sense advice, the assertion that any business can (or should) be reduced to a McDonald's like franchise prototype oversimplifies and distorts reality. The promise of powerful results that will automatically be achieved upon donning just the right color of a suit and tie and delivering a canned sales script is alluring but also dangerous. Things in the real world of business are not nearly as simple and mechanistic as Gerber would have us believe.

I found the dialogue that runs throughout the book between the author and Sarah, the struggling proprietor of All About Pies, (a bakery), to be exceedingly annoying. In it, Gerber presents as a powerful and all knowing Svengali, weaving a hypnotic spell as he counsels his disciple in matters of the life and death of her business. Sarah is utterly compliant, totally receptive, and seems almost to be ravished by Gerber's surpassing prowess and wisdom. The smarmy tone of this is evident in quotations such as the following:

"I could see that Sarah got it.

I could see that the flush on her cheeks now had nothing to do with the work she'd been doing all day.

I could see that her dark, intelligent, creative eyes were riveted on mine, and that the questions were bubbling within her...".

Flush on her cheeks? Eyes...riveted on mine?

Come on - gimme a break!
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315 people found this helpful

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From the United States

Andrew Schonbek
2.0 out of 5 stars Business Advice From a Self Proclaimed American Guru, a Yaqui Indian Shaman, and an Obscure Armenian Mystic
Reviewed in the United States on April 18, 2006
Verified Purchase
Given the hubris with which Michael Gerber unpacks his pearls of wisdom throughout this book, it is perhaps not surprising that he would refer to himself on the cover as "The World's #1 Small Business Guru". More surprising is the homage he pays to Don Juan Matus, a Yaqui medicine man (probably fictitious), and G.I. Gurdjieff, author of Beelzebub's Tales to His Grandson, and originator of the esoteric path of knowledge known as the Fourth Way.

What's this New Age mumbo jumbo doing in a business book? Your guess is as good as mine.

Gerber's thesis stripped of all this fluff is quite simple and unremarkable. He notes that most small business owners who see themselves as entrepreneurs are actually technicians; skilled workers in the production of whatever their business's product happens to be. Generally they lack management capability as well as true entrepreneurship - the envisioning of a primary aim and strategic objective and the development of a systems approach that will consistently produce the desired results. Gerber exhorts small business owners to see the big picture, take on the true entrepreneurial role, and in so doing, to work on, rather than in, their businesses.

While this is good common sense advice, the assertion that any business can (or should) be reduced to a McDonald's like franchise prototype oversimplifies and distorts reality. The promise of powerful results that will automatically be achieved upon donning just the right color of a suit and tie and delivering a canned sales script is alluring but also dangerous. Things in the real world of business are not nearly as simple and mechanistic as Gerber would have us believe.

I found the dialogue that runs throughout the book between the author and Sarah, the struggling proprietor of All About Pies, (a bakery), to be exceedingly annoying. In it, Gerber presents as a powerful and all knowing Svengali, weaving a hypnotic spell as he counsels his disciple in matters of the life and death of her business. Sarah is utterly compliant, totally receptive, and seems almost to be ravished by Gerber's surpassing prowess and wisdom. The smarmy tone of this is evident in quotations such as the following:

"I could see that Sarah got it.

I could see that the flush on her cheeks now had nothing to do with the work she'd been doing all day.

I could see that her dark, intelligent, creative eyes were riveted on mine, and that the questions were bubbling within her...".

Flush on her cheeks? Eyes...riveted on mine?

Come on - gimme a break!
315 people found this helpful
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Peter Blokhuis
2.0 out of 5 stars Copied from a whiteboard in a 1980's Howard Johnson?
Reviewed in the United States on March 3, 2017
Verified Purchase
Don't normally write book reviews but the existing reviews were so far off base, I couldn't stay silent.

First of all the book painfully shows its age being written in 1986 when all the business "gurus" were touting the success of McDonalds, Coke and IBM as their own. These references were outdated even then. I thought that "revisited" (1995 publish date) might include a reference to the internet at least, but I was wrong.

The book feels like a 268 page infomercial for the author's consulting company. Once per chapter you can count on: "we at GERBER Corp" have the answer to this problem. We'll give an overgeneralized and useless thumbnail of the solution here, in the hopes that you might become a client"

I appreciate the attempt at allegorical style, but it is poorly done. I don't believe for a minute that there ever was a conversation with a "Sarah" that runs through the book. With this obvious falsification, the author loses authenticity.

Obviously the author is a career consultant and it is painfully obvious: for example the points he makes are always bunched in threes. (because thats the only way stupid people comprehend at hotel seminars) Well what if the discoveries take you in a direction that leads to 5 or 13 points of knowledge?

There is no hard data, empirical evidence, test results, or original knowledge - just anecdotes and the author's unsupported claims, likely culled from a morass of 1970s business books and spun into a different yarn.

Despite all this, there are some interesting points raised about the qualities needed for starting a business being different from those to run it. Some colorful descriptions here and there which elevate it to two stars bordering on three.

In summary: If you want to grow a business larger than a mom and pop and stay profitable over time, you must build systems and processes. The author thinks a lot of small business owners don't know this. If you do know this, move on.
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Jonathan
2.0 out of 5 stars Painfully drawn-out condescending storytelling
Reviewed in the United States on April 6, 2023
Verified Purchase
There is a decent point in here about using a franchise model to systematize the operation of non-franchise businesses. This could have been addressed in a 10-page pamphlet for beginning businesspeople.

That being said, the rest of the book is cringeworthy in its condescending attempts to apply elementary spirituality to running a business, and repeated "Let me tell you a story..." unusually long explanations.

The book finishes by melding a holier-than-thou self-righteous attitude with a cheap advertisement for the author's business consulting services.
2 people found this helpful
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D. Becker
2.0 out of 5 stars Grating style and disappointing content
Reviewed in the United States on August 28, 2011
Verified Purchase
Main point of this book:
You should set up your business as a group of processes that anyone can do. You can hire employees to follow the processes you've set up, and you don't need to be there all the time. If you don't do this, the author argues you "own a job," not a business. The author uses McDonalds as his idealized example (and he argues that everyone should use McDonalds as a model for their business.")

A secondary point:
You should learn about your customers, and market the customer experience to them rather than just your product.

My thoughts:
These two suggestions would be worth reading if the rest of the book wasn't so grating. But the author does a few things that I found very annoying.

First Annoyance: he makes many claims without any evidence. For example, he states that any business that doesn't grow will "suffocate." This is inconsistent with casual observation, where I see many successful business with 1 or 2 employees.

Second Annoyance: Instead of simply telling the reader what we need to know, the book is structured as a rambling dialog between the author and a frazzled pie-shop owner. To get the content, you will sift through dialogs about the pie shop owner's relationship to her aunt, how stressed out she is, etc. There's also an autobiographical chapter late in the book that seems totally out of place. If you want to read about the author's romantic history and some trips he took while he was young, here is your chance! Otherwise, skip this chapter.

Third: The writing style is condescending. Part of this is because the pie-shop owner in the book is always on the verge of tears, and the author coddles her. If you just want the ideas and don't need to read him coddle her, this is grating.

Finally: If your business is inherently scalable (eg a web based software business) some of the advice in this book will be less valuable to you.
21 people found this helpful
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JazzLover7
VINE VOICE
2.0 out of 5 stars He could use an MBA
Reviewed in the United States on September 16, 2003
Verified Purchase
Gerber has a few good ideas but the book seems to be written by a guy who had some kind of quasi-religious experience that he's applied to business, and a lot of it comes out sounding like psuedo-Zen hooey to me. I don't want to give the book away, and he does have a few good ideas, but they're not as applicable as he'd like. One objection I do have is this: his view of a business is that it is a means to an end, basically to generate sufficient cash so you can live the life you want as an absentee owner. But what if you want a business where you enjoy the work? For example, I enjoy programming computers, though I tend to get sick of clients. I don't want to write an operations manual so others can do my job, I want to have salespeople get jobs for me. Nowhere does he pose such a situation. And he meanders a lot. But he does have some good ideas and I can believe that for some people his basic ideas will be right on the money. For example, I have 2 brothes who are self-employed. According to Gerber, they don't own their businesses, they own their jobs. The minute they stop working, the income stops, something Gerber says is what you should develop your business beyond. Well, I've said enough. Gerber meanders a lot and seems to contradict himself on occassion. He also seems to write as if he wishes he had an MBA or was a famous futurist like Toffler. But for the fledgling business owner, his insights are a good starting point.
26 people found this helpful
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Milosz D
2.0 out of 5 stars Not good
Reviewed in the United States on January 25, 2020
Verified Purchase
The book is written for the most part as a dialog between condescending wiseman (the author himself) and a woman that is amazed by him. If you think that it's not a good setup for a business book that you could treat seriously... you're right. I don't think I cringed so hard ever before.

I wanted to give this book a chance, because somebody recommended it to me. But there is just so little there other than fluff! There are whole *chapters* that have no noteworthy information whatsoever.

There are some quite interesting concepts there (that's why I'm giving it 2 stars, and not 1), but they are presented in a shallow manner, with little detail, and not very convincingly if you apply any critical thinking.

Overall, very disappointing, and I regret reading it.
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Dee O.
2.0 out of 5 stars A Shameless Shill
Reviewed in the United States on March 27, 2012
Verified Purchase
First things first: this book in nothing more than an extended promotional pamphlet for Gerber's consulting firm. You are even given friendly reminders of the company's name and URL between nearly every chapter!

The presumptively narrative, poorly formated, offensively styled prose could be summaraized in 1/10th the space. Gerber is convinced that small businesses cannot be both successful and sustainable. He flat-out asserts that the only path forward from initial success requires rapid growth towards a franchise operation and a fully hands-off approach to actual customers. The prognostication: turn your restaurant into McD's and your cafe into Starbucks or perish. For a consulting fee, his company will be happy to tell you how to do just this!

The book barely earns a half a star for being such a shining sample of customer-ignorant, grow-or-bust corporate groupthink that it opens up a world of thought exercises about why the modern market is flooded with such low-quality, poorly-serviced, consistent crap. Case studies abound within on how to destroy any sense of humanity in business and replace it with a semi-conscious (ab)use of human psychology to make money in an unsustainable way.
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Amazon Customer
2.0 out of 5 stars Hardly as revolutionary as it's cracked up to be
Reviewed in the United States on August 18, 2007
Verified Purchase
While I feel that the concepts presented in this book have merit as guidelines for establishing a successful new business or overhauling the structure and strategy of an existing one, I came away feeling that most of the topics discussed here were things that I either already knew or could have figured out myself based on my own past experiences in the "technician", "manager", and "entrepreneur" roles that Gerber describes. And even if the book did contain ideas that were unique to Gerber's franchise-based "turn-key" approach, I think they probably could have been presented better in a pamphlet than in this book, since it seems that the majority of the pages here are consumed by Gerber's philosophical viewpoints more than practical business strategies. I also believe that in many cases, the book overgeneralizes its recommendations to the point where they may be of limited value to many businesses with products or needs that don't align perfectly with the author's model. As other reviewers have noted, I also found the writing style in the book to be quite irritating on many occasions; it often adopts the patronizing tone of a peppy sales presentation rather than the concreteness and specificity better suited to a book like this. You might want to consider getting this one from a library rather than spending the money to buy Gerber's advice.
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motown madness
2.0 out of 5 stars severely disappointed
Reviewed in the United States on July 25, 2011
Verified Purchase
This book could not have had less substance. If I didn't have a college degree and was thinking about opening up a fast food franchise I would find it interesting. But I found this book totally useless. The author goes into excrutiating detail about scenery..."the milk stained glass sat effortlessly in the shaded window sill as the pie maker lie awake anxiously" that sort of garbage that made the book 3x longer than necessary. I'm pretty sure he completely made up the characters and situations to creatively justify whatever point he was trying to make.

My biggest complaint about the book was the lack of substance, there was no data backing up anything he was saying. It was mental diarrea of pointless stories the entire time. I heard so many good things about the book and could not have been more disappointed. Books like The Goal and Good to Great do such a better job than this self proclaimed "expert". Here is the book in two sentances, 'if you're good at your hobby its not the same thing as managing people and monetizing your hobby. To be successful you need a vision and you need to execute." Tada!!! I just saved you $12. Don't waste your time with this one, you'll be disappointed.
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GWSW
2.0 out of 5 stars Not What I Had Hoped For
Reviewed in the United States on July 21, 2022
Verified Purchase
I had a hard time getting through this book. Although it had some good insights and ideas, I found myself getting board early. I suggest reading Good to Great by Jim Collins instead.
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