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The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

byMichael E. Gerber
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Top positive review

Positive reviews›
Mark R. LePage
5.0 out of 5 starsHow The E-Myth Revisited Book Helped My Architecture Firm Succeed
Reviewed in the United States on March 25, 2014
On April 8, 1999, I discovered a book that changed the way I view business; a book that helped me to realize that running a successful architecture firm required so much more than designing great architecture. It taught me that inside the owner of every small firm exists a battle among The Entrepreneur, The Manager and The Technician, and that if we don’t attend to the needs of each, our firms are destined for failure.

The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It inspired me to build Fivecat Studio as a Franchise Prototype, even though we knew selling our business systems as a franchise was never a planned goal. The systems we created for the firm have allowed us to thrive and have given us the freedom we need to balance the requirements of our firm with the responsibilities of our family. It is the book that inspired me to begin to work “on my business, rather than in my business.”

This book, written by Michael E. Gerber, had a major influence in the success of our firm and continues to guide many of our business decisions to this day. Fivecat Studio has been in business for 15 years. Annmarie and I experienced the startup pains of “infancy”, the hard earned success of “adolescence” and recently, with our return to the home studio and the launch of our new virtual business model, we are surprisingly “getting small again”.

As I re-read the words of this inspirational how-to guide for successful small business, it is shocking to me how accurate Mr. Gerber is as he describes the different stages of the typical small business. As I read it, I can follow the path of Fivecat Studio through good decisions and bad, through ups and downs and I can see the next steps we need to take.

I’ve read The E-Myth so many times that I have lost count. A quick peek at my Amazon order history documents that I have given this book to no fewer than 10 friends and acquaintances as a gift from one business owner to another, struggling to find a life of fulfillment and freedom.

Michael Gerber breaks his book into three sections.

In Part I, The E-Myth and the American Small Business, he defines the E-Myth as the Entrepreneurial Myth and discusses how most small businesses are the result of an Entrepreneurial Seizure. He says,

“The technician suffering from an Entrepreneurial Seizure takes the work he loves to do and turns it into a job.”

Does that sound familiar? How many architects do you know who have launched their own firms, with dreams of “doing it better” than their former employer and found themselves way over their heads in all the responsibilities of running a small business?

Gerber describes the three phases of business; Infancy, Adolescence and Maturity. He explains why it is so important to build a Mature company from the start.

“A Mature company is founded on a broader perspective, an entrepreneurial perspective, a more intelligent point of view. About building a business that works not because of you but without you. And because it starts that way, it is more likely to continue that way. And therein the true difference between an Adolescent company, where everything is left up to chance, and a Mature company, where there is a vision against which the present is shaped.”

“Successful companies don’t end up as Mature companies. They start that way.”

In Part II, The Turn-Key Revolution: A New View of Business, Mr. Gerber introduces the concept of the Franchise Prototype and the concept of “working on your business, not in it.”

He encourages us to create systems which allow for predictable results and happy clients.

“The system runs the business. The people run the system. The system integrates all the elements required to make a business work. It transforms a business into an organism, driven by integrity of its parts, all working in concert toward a realized objective. And, with its Prototype as its progenitor, it works like nothing else before it.”

Many architects I know, including Annmarie at first, reject the thought of building systems for their firms. They feel that the routines and consistency of such will limit their creativity, that they will lose their flexibility to create amazing works of architecture. When, in fact, systems will do just the opposite. When everything else required to run a successful business is set to run on “autopilot”, an architect will actually have more time and flexibility to be an architect.

Gerber continues,

“Great businesses are not built by extraordinary people, but by ordinary people doing extraordinary things. But for ordinary people to do extraordinary things, a system – ‘a way of doing things’ – is absolutely essential in order to compensate for the disparity between the skills your people have and the skills your business needs if it is to produce consistent results.”

This is also the section where some readers become frustrated with Gerber’s example of McDonald’s as a model for small business success. I know, as an architect, it is difficult to see the connection between the home of the Big Mac and our aspiring high-end residential design firms. Please trust me and read the book to the end. You will not regret learning the lessons he teaches using the examples of this successful business franchise.

Here is some of what Gerber says about McDonald’s;

“It delivers exactly what we have come to expect of it every single time. So that’s why I look upon McDonalds as a model for every small business. Because it can do in its more than 14,000 stores what most of can’t do in one! And to me, that’s what integrity is all about. It’s about doing what you say you will do, and, if you can’t, learning how. If that’s the measure of an incredible business – and I believe it is – then there is no more incredible business than McDonalds. Who among us small business owners can say we do things as well?”

Part III, Building a Small Business That Works is a step by step, how-to guide for a successful small business. He leads us through a fully developed Business Development Program and describes the many strategies required for small business success.

The E-Myth Revisited is not only your answer to building a successful small business, it’s also very entertaining. Gerber structures the information around a narrative about a woman named Sarah struggling with her small business named All About Pies. Many readers will see ourselves in Sarah as she evolves from frustrated Technician into a successful small business owner.

When I posted recently that The E-Myth was my favorite business book of all time, many from the Entrepreneur Architect Community reached out and asked me why.

In short… If you take action to implement the lessons Michael Gerber teaches, The E-Myth Revisited will take your firm to places you only imagined. I know it will work for you, because it has already worked for me.
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80 people found this helpful

Top critical review

Critical reviews›
Andrew Schonbek
2.0 out of 5 starsBusiness Advice From a Self Proclaimed American Guru, a Yaqui Indian Shaman, and an Obscure Armenian Mystic
Reviewed in the United States on April 18, 2006
Given the hubris with which Michael Gerber unpacks his pearls of wisdom throughout this book, it is perhaps not surprising that he would refer to himself on the cover as "The World's #1 Small Business Guru". More surprising is the homage he pays to Don Juan Matus, a Yaqui medicine man (probably fictitious), and G.I. Gurdjieff, author of Beelzebub's Tales to His Grandson, and originator of the esoteric path of knowledge known as the Fourth Way.

What's this New Age mumbo jumbo doing in a business book? Your guess is as good as mine.

Gerber's thesis stripped of all this fluff is quite simple and unremarkable. He notes that most small business owners who see themselves as entrepreneurs are actually technicians; skilled workers in the production of whatever their business's product happens to be. Generally they lack management capability as well as true entrepreneurship - the envisioning of a primary aim and strategic objective and the development of a systems approach that will consistently produce the desired results. Gerber exhorts small business owners to see the big picture, take on the true entrepreneurial role, and in so doing, to work on, rather than in, their businesses.

While this is good common sense advice, the assertion that any business can (or should) be reduced to a McDonald's like franchise prototype oversimplifies and distorts reality. The promise of powerful results that will automatically be achieved upon donning just the right color of a suit and tie and delivering a canned sales script is alluring but also dangerous. Things in the real world of business are not nearly as simple and mechanistic as Gerber would have us believe.

I found the dialogue that runs throughout the book between the author and Sarah, the struggling proprietor of All About Pies, (a bakery), to be exceedingly annoying. In it, Gerber presents as a powerful and all knowing Svengali, weaving a hypnotic spell as he counsels his disciple in matters of the life and death of her business. Sarah is utterly compliant, totally receptive, and seems almost to be ravished by Gerber's surpassing prowess and wisdom. The smarmy tone of this is evident in quotations such as the following:

"I could see that Sarah got it.

I could see that the flush on her cheeks now had nothing to do with the work she'd been doing all day.

I could see that her dark, intelligent, creative eyes were riveted on mine, and that the questions were bubbling within her...".

Flush on her cheeks? Eyes...riveted on mine?

Come on - gimme a break!
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315 people found this helpful

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From the United States

mdelvecchio
3.0 out of 5 stars good, but dated. "cute" factor sickening
Reviewed in the United States on January 5, 2011
Verified Purchase
the core principals of this book are solid -- that we americans need to again find our entrepreneur spirit, not in just working for ourselves, but in carving out a piece of the world that is ideological, logical and yet humane. the key is not making your business just your new day job that youre tethered to perhaps even more than your last day job, but one which is well-defined and organized such that you can insert other workers into the workhorse roles that you will naturally try to fill by yourself.

great ideas. and his suggestions for mapping this out are good ones.

but there are weak parts -- his writing style, some mumbo-jumbo, and "get rich quick" scam factor.

1) writing style -- this book deserves a major re-edit. it makes use of a dated, corny, phony dialogue between the author and a client. "Oh, dear Sarah, dear, dear, fair Sarah...Do you see it? Do you see your happy spirit horse? I see it, Sarah, and you can, too." BARF! seriously. what is this junk? was she his lover or just a bad idea from his editor? just stick to the business ideas.

2) mumbo jumbo -- he writes quite a bit about a "game" management must create for its workers, but i really have no idea what hes talking about. either explain it or scrap it. he also refers to sales scripts and other concepts as if they are patented E-Myth inventions w/ fancy names...mumbo jumbo.

3) get rich scam -- the author borders on snake-oil salesman. much as he advises in the book, this book itself is an emotional "hook" that is designed to get you to contact E-Myth Enterprises and schedule some financial/business planning training sessions. book is littered with ads to visit his website. same schtick that the "4 Hour Work Week" guy does, not surprisingly since that book is a new version of this content inspired by emyth.

...so, if you can ignore the advertising ploys and the sappy, terrible writing style, and stick to the biz concepts, its good.
18 people found this helpful
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SSimmons
3.0 out of 5 stars Old book
Reviewed in the United States on January 28, 2023
Verified Purchase
The book arrived in a good time but it’s old with yellow pages and stains on some of them....
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Chetan
3.0 out of 5 stars More of a cheerleading book than a technical guide on how to run a small business
Reviewed in the United States on January 1, 2014
Verified Purchase
Breaks down running a small business into the owner playing three equally important functions in equal parts. "The technician, the manager, and the entrepreneur". The book gives very vague guidance on what each function entails and how it should be performed. I found it to be very repetitive. A large part of it is told as a story, the [probably fabricated] recollection of an encounter the author had had with Sarah, a small business owner of a struggling bakery. He 'takers her under his wing' and guides her through what he sees as being wrong with her business, which results in a very narrow approach to what's wrong in the first place and how to fix it. 50 pages of the book basically boils down to him asserting that Sarah's once growing small business got out of control because of 'hands of management' on her part. This leads to bad hires by the manager below Sarah, which results in substandard business quality and the eventual takeover of the lower tier employees' work by Sarah.

It's very easy to give a perfect solution to a problem that you've perfectly fabricated is what I thought of the book after getting about half way through it and then putting it down. The writing also comes off as pretty elementary. I'm not calling him a charlatan by any means; I believe his intentions are good. I just don't any small business owner needs to waste their valuable and precious little time by reading this book, unless they need a feel good, pat-on-the-back story.
2 people found this helpful
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Brad
3.0 out of 5 stars Helpful, but no magic bullet
Reviewed in the United States on June 10, 2007
Verified Purchase
Entrepreneurs and people thinking about becoming entrepreneurs ought to read this book to gain perspective, not to find a magic bullet solution. Gerber thinks all small businesses should operate with a franchise mentality; that is, basing the business on repeatable, profitable systems rather than on the personality of the owner.

This is fine as far as it goes, but when Gerber puts all these elements of process (strategy, management, hr, marketing, sales, etc.) into a series of one-size-fits-all formulas, I think he is overreaching. Depending on a company's product/service, personnel, market, and a slew of other factors, these formulas may need quite an overhaul to fit the company's needs. That said, the book is loaded with words of wisdom. A few examples--

"Adolescence begins at the point in the life of your business when you decide to get some help."

"To The Entrepreneur, the business is the product."

"It is literally impossible to produce a consistent result in a business that depends on extraordinary people. No business can do it for long. And no extraordinary business tries to!"

"Most companies organize around personalities rather than functions."

Some readers may discover a great deal about themselves as they read. Gerber says entrepreneurs have three mentalities--the entrepreneur, the manager, and the technician. These mentalities are always in conflict, and the way in which the owner balances them determines the success or failure of the business. If E-Myth helps owners figure out how to achieve a better balance, that insight will go further towards building the business than all Gerber's systems put together.
4 people found this helpful
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Cursh
3.0 out of 5 stars Author assumes you are an idiot. Hard to read. Patronizing. Great content.
Reviewed in the United States on March 30, 2018
Verified Purchase
This book is written for two audiences simultaneously. One is someone who has no idea what business terms are and the other is someone with an MBA. You have to read both stories (or aggressively skim through sections.) I'd have preferred two different books.

I'm also not a fan of business books set within a narrative fiction. It reads like shitty fan fiction but the plot is that someones business is turned around. Very self celebratory. I understand the need to establish the credit of the author and to pitch the idea in a self help book, but when it starts reading like a braggy 10 paragraph facebook post then I loose my patience.

All of that said, the concept of setting clear operational standards is compelling. The franchise model isn't something I would have considered before reading this book and now I'm a bit obsessed. If you feel at all comfortable talking business, save yourself the slog and read the cliff notes version.
7 people found this helpful
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CasualReaderChris
3.0 out of 5 stars A good overview for small business starting points.
Reviewed in the United States on January 10, 2017
Verified Purchase
I was given the recommendation of this book recently by a friend and small business owner with a glowing review. I will gladly admit that I was a believer in the process outlined in this book for the first 85-90%, but that is why I can only give 3 stars.

I am starting a small business (on the side)currently while still holding a 40 hour position in procurement. I know it is biased, but the chapter involving systems wherein the author give sales pitch examples, I found his message to be misleading and inexperienced. As someone that has dealt with salesmen of varying calibers over more than a decade, his examples would result in being ignored in place of a saleman that would respect a buyers intelligence.

TL;DR This book offers a lot of good advice, but not in the regard to outside sales tactics and behavior.
3 people found this helpful
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RM
3.0 out of 5 stars there are numerous unnecessary paragraph breaks
Reviewed in the United States on November 18, 2017
Verified Purchase
While there are some decent insights in this book, I'm constantly distracted by the writing style. In particular, there are numerous unnecessary paragraph breaks, which are especially annoying in the context of the contrived dialogue between the author and "Sarah." Besides that, there's something about the author's tone that just rubs me the wrong way. A decent editor could've probably taken this book up to 4 stars.

I got this book on the recommendation of Brian H. Murray, author of 
Crushing It in Apartments and Commercial Real Estate: How a Small Investor Can Make It Big . He does a much better job of drawing out a case study throughout the book in order to demonstrate core concepts in action, and I much prefer his style. Unfortunately, I suspect the subject matter is probably a little too specific for the average E-Myth reader.
One person found this helpful
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Business Class Organizer
3.0 out of 5 stars Great book content, poor book print quality
Reviewed in the United States on September 16, 2019
Verified Purchase
No complaints about the content of the book. We use it every semester for a business class. BUT this is the first time I've seen such poor quality. Purchasing it directly from the author's website link to his Amazon store. The ink on the cover does not seem like it bonded well to the paper, lots of white spotting from the ink coming off. Two were also handled roughly during packaging and will need to be returned because we will not be giving those to students who pay money to be in our class. I would like to return the whole lot for poor printing quality but not feasible at the moment with our class soon to be in session.
Customer image
Business Class Organizer
3.0 out of 5 stars Great book content, poor book print quality
Reviewed in the United States on September 16, 2019
No complaints about the content of the book. We use it every semester for a business class. BUT this is the first time I've seen such poor quality. Purchasing it directly from the author's website link to his Amazon store. The ink on the cover does not seem like it bonded well to the paper, lots of white spotting from the ink coming off. Two were also handled roughly during packaging and will need to be returned because we will not be giving those to students who pay money to be in our class. I would like to return the whole lot for poor printing quality but not feasible at the moment with our class soon to be in session.
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Kindle Customer
3.0 out of 5 stars Good Insight Buried in Verbosity
Reviewed in the United States on December 17, 2014
Verified Purchase
The E-Myth Revisited by Michael "The WaffleMaster" Gerber.
I would have paid an extra 50% just for someone to have removed the mountains of waffle he self-indulgently unloaded upon the reader.
I basically started skim reading through his verbose novel-esque writing until I came across a 'good bit', at which point I would start reading in detail.

The actual substance in the book, when I found it, was very good. I would liked to the other 75% of the book to have been more of the same. Basically the message of the book is:
- Most small businesses fail because their founders treat it as a way to do their previous job, but without a boss.
- A business should be treated as a system, and should have clear rules governing the operation and interconnection of all of its component parts.
16 people found this helpful
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Aaron J Dykstra
3.0 out of 5 stars How to build a franchise and sell your business....
Reviewed in the United States on February 25, 2006
Verified Purchase
E-Myth Revisited actually takes place in the E-Myth series prior to E-Myth Mastery. This one again uses the example of Sarah and her business of all about pies. Much of my initial reaction to this book was largely negative compared to the E-Myth Mastery, but after getting through with it, there was a large amount of good information. My major gripe with it was that it seemed as if Michael Gerber was pushing the idea of the Franchise Prototype on to the reader as the only way for one to truly be successful in a business, but later on that message seems to soften. The end of the book focuses on the right things of a franchise, which involves creating a business system that makes the business run without YOU, which leads to much less stressful business. In the end though, I would not buy both books, but instead just buy E-Myth Mastery as it seems to set up a much better framework for a business and how to focus one's energies.
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