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Made to Stick: Why Some Ideas Survive and Others Die

Made to Stick: Why Some Ideas Survive and Others Die

byChip Heath
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Sung Hong
5.0 out of 5 starsSUCCESs to your sticky idea
Reviewed in the United States on October 10, 2011
The SUCCESs. Not the word that counts its literal meaning, but that invisible, intangible theory where we are able to express, deliver, and stick ideas to others. In this revealing book, you will be introduced to the six ingredients designed specifically to make ideas sticky, and let me deliver what I caught from this eye-opening book.

Others may experience over time they develop habits that slowly erode their mind's sensitivity. The inevitable pain and disappointment of moments such as delivering your ideas at a business meeting or a conference have caused you to set up walls around your mind. Much of this is understandable. But, there's no way around the truth: your mind is out of tune with confidence it was created to maintain. As we live in community, communication is the way for us to feel the unity. The book is even greater because the authors, Chip and Dan Heath, apply their SUCCESs theory onto practical situation to help readers understand more clearly. Without the SUCCESs rule, some kinds of communications might ease our conscience temporarily but would do nothing to expose the deeper secrets we carry and deliver. And, it might be the secrets that keep our minds in turmoil. Worse, this kind of communication could actually fuel destructive behavior rather than curb it. The rules the authors explain in this book might seem the things you would feel that you already know. But, these are the things you could easily ignore. The book is a great reference to keep you on succeeding the efficient deliverability of your ideas.

Chapter summary
Chapter1: Simple
When you needed to deliver your message in a brief and compact way, how would you prepare to deliver it to your audiences or readers? Simplicity is the key and first step to make a message sticky to others. Making it simple does not mean that you need to bring out your most important idea. It is critical to find the core. According to the authors, "finding the core isn't synonymous with communicating the core." But, that simplicity must come with its value. Like the metaphor of a company for the employees to be encouraged, your message needs to be simple and important to make your message remain not just in your mind but others as well.

Chapter2: Unexpected
"We can't demand attention. We must attract it" says the authors in the book. In order to grab people's attention, your message may be attractive with unexpectedness. Breaking a pattern could be one way. For example, the old emergency siren was too monotonic to stimulate our sensory systems and therefore failing to attract our attention. As the siren gets systematically and audibly improved, people hear much brighter and more stimulating sound and therefore being aware of some situation. In order to catch people's attention, you need to break the ordinary patterns. According to the book, "Our brain is designed to keenly aware of changes." The more you learn knowledge, the greater the knowledge gap you would get. Because we sometimes tend to perceive that we know everything, it's hard to glue the gap. However, curiosity comes from the knowledge gaps, so these knowledge gaps can be interesting.
Chapter3: Concrete
Humans can hallucinate and imagine what we've experienced in visual, audible, or any other sensory pathways. When we use all our sensory systems to visualize ideas or messages, then the ideas get much more concrete. As an example the authors provide in this chapter, "a bathtub full of ice" in the Kidney Theft legend is an example of abstract moral truths that makes it concrete.

Chapter4: Credible
When you are a scientist, you believe more in the things that are scientifically proven or that are referred to many other studies or to the words or the theories that the well-known scientist has established. That much, credibility makes or deceives people believe your ideas. Both authorities and antiauthorities work. We present results, charts, statistics, pictures and other data to make people believe. "But concrete details don't just lend credibility to the authorities who provide them; they lend credibility to the idea itself."

Chapter5: Emotional
What's in it for you? It is a good example of the power of association. Sometimes, we need to grab people's emotion. It does not mean tear jerking, dramatic, or romantic. It means that your idea must pull out people's care and attachment to it. However, we don't always have to create this emotional attachment. "In fact, many ideas use a sort of piggybacking strategy, associating themselves with emotions that already exist (Made to Stick)." People can make decisions based on two models: the consequence model and the identity model. The consequence model can be rational self-interest, while the identity model is that people identify such situations like what type of situation is this?

Chapter6: Stories
Have you seen and heard the story of the college student from the Subway campaign? He's the guy who lost hundreds of pounds eating Subway sandwiches. The story inspires people and even connects to people's real life. Like the book, Made to Stick, also presents a lot of stories to deliver and to help readers understand in each chapter, stories allow people to understand how your idea can affect or change their mind.

Close the book and think for a moment before you start reading. How are things with your mind? Chances are, you've never stopped to consider your mind. Why should you? There are interviews to prepare for, meetings to blow others' mind with your amazing ideas, and moments you need to bring up emotional attachment with your family or your friends. If you are all caught up with these things and ask yourself this, "how are things?" "How have I dealt with those situations?" Before you go reading, you first need to dispel a commonly held myth about communication. You need to understand your old habits would die hard. And, like any habit that goes unchecked, over time they come to keep disturbing you to make your ideas sticky. Try to use the clinic part in each chapter. It will enhance your understandings, and you will improve your skills to make your ideas survive. If you really want to understand much deeper, as you read the book, look up some informative articles about the anatomy and physiology of the brain. It will help you. According to the book, your ideas must simple, unexpected, concrete, credible, emotional, and stories. Try to apply these rules into your next presentation. I was not a good organized speaker. When I adjusted my mind with these rules to prepare my presentation recently, an amazing thing happened. I am the leader of the young adult ministry of a small local church. At almost every meeting, I needed to make the members understand what and why we need to awaken ourselves and other people; they barely paid attention to what I was saying. Even they seemed understanding, but once they returned to their home or to their life, they forgot what I emphasized. However, with the rules I learned from the book, the members started showing their interests in what I say and paying good attention to it. It works!

Part of our confusion in delivering ideas stems from a misapplication of the rules we think we already know for persuasions. The notion that all confusions can be reduced down to a single underlying problem may strike you as a case of oversimplification. However, with the book, Made to Stick, you will track and be ready for your next presentation. When I was looking for a neuroscience book, Made to Stick was one of the recommended books related to neuroscience. The book is easy to follow, and it is really made to stick! If you are looking for a scientifically texted neuroscience book, this is not the book for you. However, this book will stir up your curiosity about neuroscience as a fundamental connector to higher neural knowledge. Simply, highly I recommend.
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13 people found this helpful

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M-Train
3.0 out of 5 starsFine
Reviewed in the United States on April 29, 2023
Another guru book...meh
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From the United States

Sung Hong
5.0 out of 5 stars SUCCESs to your sticky idea
Reviewed in the United States on October 10, 2011
Verified Purchase
The SUCCESs. Not the word that counts its literal meaning, but that invisible, intangible theory where we are able to express, deliver, and stick ideas to others. In this revealing book, you will be introduced to the six ingredients designed specifically to make ideas sticky, and let me deliver what I caught from this eye-opening book.

Others may experience over time they develop habits that slowly erode their mind's sensitivity. The inevitable pain and disappointment of moments such as delivering your ideas at a business meeting or a conference have caused you to set up walls around your mind. Much of this is understandable. But, there's no way around the truth: your mind is out of tune with confidence it was created to maintain. As we live in community, communication is the way for us to feel the unity. The book is even greater because the authors, Chip and Dan Heath, apply their SUCCESs theory onto practical situation to help readers understand more clearly. Without the SUCCESs rule, some kinds of communications might ease our conscience temporarily but would do nothing to expose the deeper secrets we carry and deliver. And, it might be the secrets that keep our minds in turmoil. Worse, this kind of communication could actually fuel destructive behavior rather than curb it. The rules the authors explain in this book might seem the things you would feel that you already know. But, these are the things you could easily ignore. The book is a great reference to keep you on succeeding the efficient deliverability of your ideas.

Chapter summary
Chapter1: Simple
When you needed to deliver your message in a brief and compact way, how would you prepare to deliver it to your audiences or readers? Simplicity is the key and first step to make a message sticky to others. Making it simple does not mean that you need to bring out your most important idea. It is critical to find the core. According to the authors, "finding the core isn't synonymous with communicating the core." But, that simplicity must come with its value. Like the metaphor of a company for the employees to be encouraged, your message needs to be simple and important to make your message remain not just in your mind but others as well.

Chapter2: Unexpected
"We can't demand attention. We must attract it" says the authors in the book. In order to grab people's attention, your message may be attractive with unexpectedness. Breaking a pattern could be one way. For example, the old emergency siren was too monotonic to stimulate our sensory systems and therefore failing to attract our attention. As the siren gets systematically and audibly improved, people hear much brighter and more stimulating sound and therefore being aware of some situation. In order to catch people's attention, you need to break the ordinary patterns. According to the book, "Our brain is designed to keenly aware of changes." The more you learn knowledge, the greater the knowledge gap you would get. Because we sometimes tend to perceive that we know everything, it's hard to glue the gap. However, curiosity comes from the knowledge gaps, so these knowledge gaps can be interesting.
Chapter3: Concrete
Humans can hallucinate and imagine what we've experienced in visual, audible, or any other sensory pathways. When we use all our sensory systems to visualize ideas or messages, then the ideas get much more concrete. As an example the authors provide in this chapter, "a bathtub full of ice" in the Kidney Theft legend is an example of abstract moral truths that makes it concrete.

Chapter4: Credible
When you are a scientist, you believe more in the things that are scientifically proven or that are referred to many other studies or to the words or the theories that the well-known scientist has established. That much, credibility makes or deceives people believe your ideas. Both authorities and antiauthorities work. We present results, charts, statistics, pictures and other data to make people believe. "But concrete details don't just lend credibility to the authorities who provide them; they lend credibility to the idea itself."

Chapter5: Emotional
What's in it for you? It is a good example of the power of association. Sometimes, we need to grab people's emotion. It does not mean tear jerking, dramatic, or romantic. It means that your idea must pull out people's care and attachment to it. However, we don't always have to create this emotional attachment. "In fact, many ideas use a sort of piggybacking strategy, associating themselves with emotions that already exist (Made to Stick)." People can make decisions based on two models: the consequence model and the identity model. The consequence model can be rational self-interest, while the identity model is that people identify such situations like what type of situation is this?

Chapter6: Stories
Have you seen and heard the story of the college student from the Subway campaign? He's the guy who lost hundreds of pounds eating Subway sandwiches. The story inspires people and even connects to people's real life. Like the book, Made to Stick, also presents a lot of stories to deliver and to help readers understand in each chapter, stories allow people to understand how your idea can affect or change their mind.

Close the book and think for a moment before you start reading. How are things with your mind? Chances are, you've never stopped to consider your mind. Why should you? There are interviews to prepare for, meetings to blow others' mind with your amazing ideas, and moments you need to bring up emotional attachment with your family or your friends. If you are all caught up with these things and ask yourself this, "how are things?" "How have I dealt with those situations?" Before you go reading, you first need to dispel a commonly held myth about communication. You need to understand your old habits would die hard. And, like any habit that goes unchecked, over time they come to keep disturbing you to make your ideas sticky. Try to use the clinic part in each chapter. It will enhance your understandings, and you will improve your skills to make your ideas survive. If you really want to understand much deeper, as you read the book, look up some informative articles about the anatomy and physiology of the brain. It will help you. According to the book, your ideas must simple, unexpected, concrete, credible, emotional, and stories. Try to apply these rules into your next presentation. I was not a good organized speaker. When I adjusted my mind with these rules to prepare my presentation recently, an amazing thing happened. I am the leader of the young adult ministry of a small local church. At almost every meeting, I needed to make the members understand what and why we need to awaken ourselves and other people; they barely paid attention to what I was saying. Even they seemed understanding, but once they returned to their home or to their life, they forgot what I emphasized. However, with the rules I learned from the book, the members started showing their interests in what I say and paying good attention to it. It works!

Part of our confusion in delivering ideas stems from a misapplication of the rules we think we already know for persuasions. The notion that all confusions can be reduced down to a single underlying problem may strike you as a case of oversimplification. However, with the book, Made to Stick, you will track and be ready for your next presentation. When I was looking for a neuroscience book, Made to Stick was one of the recommended books related to neuroscience. The book is easy to follow, and it is really made to stick! If you are looking for a scientifically texted neuroscience book, this is not the book for you. However, this book will stir up your curiosity about neuroscience as a fundamental connector to higher neural knowledge. Simply, highly I recommend.
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Timothy Griffin
4.0 out of 5 stars I'm stuck--basically.
Reviewed in the United States on July 27, 2011
Verified Purchase
Overall Assessment:

I can vote this book four stars because, despite its defects, I have already verified its effectiveness in my own teaching and research--even before I read the book! And in fact the book actually does a good job, for the most part, of getting its message across using the very rules of the SUCCES model it is articulating: "Sticky" ideas tend to have the attributes of:

Simplicity
Unexpectedness
Concreteness
Credibility
Emotion
Stories

Key for readers is to understand the importance of how these rules help overcome "The curse of knowledge", illustrated beautifully by the cited research example in which "tappers" were amazed that "listeners" could not discern the tunes the former were composing using taps, because they of course already had the tune clearly in their head and could not grasp their listener's lack of frame of reference. The key thing we must do when trying to communicate a topic we thoroughly understand to a neophyte audience is pare messages down to basic cores and give them the attributes of the SUCCES model to make them "sticky"--or so the Heath brother say.

Again, the authors in each chapter did a nice job of applying the very rules they articulate while in the act of articulating those rules.

IChapter 1 ("Simple")

They provide the excellent examples of "Commander's Intent" employed by the military to simplify operational instructions for battlefield units confronted with the fact that "No plan survives contact with the enemy;" paring down the '92 Clinton campaign message to "It's the economy stupid;" following the generally applicable rule in journalism of not "burying the lead"; the "a bird in the hand" metaphor and its multinational variations; Hollywood high-concept pitches such as Alien being "Jaws in Space", the use of "generative analogies" such as "staff as cast members" at Disneyland.

Chapter 2 ("Unexpected").

People pay attention when something is counterintuitive. I was pleased that I had been instinctively using this principle in my teaching. The "gap theory" of curiosity posits that "gaps" in our understanding of the world (mysteries) create a need for resolution in the mind of the audience. Sticky ideas play to this crucial aspect of human nature.

Chapter 3 ("Concrete")

Specific, concrete ideas ("''60 Chevy") are stickier than more general and abstract ones ("American automotive engineering"), so concrete examples and references help ideas stick. Making an idea sticky means exploiting the "Velcro theory" of memory: Memory is like Velcro, with loops that enable a concept to attach to it, and different constituents of our memory have more loops to which an idea might be attached. Concrete ideas have more loops.

(I was less pleased with the Heath Brothers' use of the example of Jane Elliot, who famously used the blue-eye/brown-eye distinction among her students to illustrate the power of arbitrary bias. To me it was a concrete example of overeager progressivism degenerating into an unethical psychic assault on children.)

(Chapter 4: "Credible")

Obviously, support from real authorities can make an idea stickier if people believe it has expert corroboration (e.g. "97 percent of researchers whose specialty is climate science agree with the conclusions presented by the IPCC"). However, an idea can have "internal credibility" if it contains little concrete details that make it seem real (like the various renditions of the urban legend of the boyfriend murdered and scraping his lifeless foot on the roof of the car to be discovered by discovered by his horrified date; people always place it in their home county!). Another way to make an idea credible is to put it in a comprehensible scale. Statistics require comparative referents that make sense to people (you're more likely to be killed by a deer than a shark--which also has counterintuitiveness). There is the Sinatra Test of credibility: one impressive factual achievement means the product can "make it anywhere". Another example is the "testable credential", such as Ronald Reagan asking if you are better off four years ago than you are today.

(Chapter 5: "Emotional")

No surprises here, and again it pleased me to note I was using this technique if not explicitly. And one of the best emotional appeals is self-interest: ("Acting on climate change now could save our ass.") An interesting discussion to come out of this is that Maslow's hierarchy of needs might not be a correct model in the sense of recognizing a set order in which those needs are met. Different appeals can be successful by appealing to different components of the hierarchy (e.g. you might be able to appeal to someone better at actualization level even if some "lower" level need might seem like the likely target.) Examples of emotional appeals to get kids to appreciate the importance of math with near slam-dunk application of the SUCCESS model: "Never. You will never use this again. But Math is mental weight training."

(Chapter 6: "Stories")

Yet again having used this in my own research and teaching it's a sense of vindication to see it recommended. Obviously, memorable anecdotes stick better than dry recitation of dreary numbers and arguments.

Minor Critique:

All this is great food for thought for those of us trying to articulate something we think is "true" to the world, but I do have a couple of reservations, and I do not guarantee that their articulation conforms to the SUCCES model:

First, taken to an extreme, the SUCCES model makes communicators slaves to the psychology, emotionalism, simplemindedness, and laziness of the audience. Neil Postman's *Amusing Ourselves to Death* discusses the degeneration of American culture from the days of a highly literate populous in the early republic to the modern discordant hash of electronic sound bites. For example, while the Heath brothers lauded the Clinton campaign's successful employment of "It's the economy, stupid," as a keen adaptation to James Carville's admonition that "If you say three things, you say nothing," I more lament that power in our democracy is so easily won and lost on such paltry turns of phrase.

Second, some really important things just might be inherently un-sticky, and maybe sometimes the best way to make something stick is to communicate it to a strictly qualified and interested audience, or warn an unqualified an uninterested in advance: "Look. This is tedious and boring. But it's still very important. Pay attention." The current deficit reduction debate is an example in which sticky but grotesquely distorting clichés like, "on the backs of the elderly and sick", or "no more taxes on the American people," or "tax breaks for the rich," and so on are thrown around willy-nilly, and more often than not, stick.

At some point we as an audience consuming ideas need to see what's sticking to us and why--and ask whether we need to get ourselves disentangled and be open first to the truth, not stickiness.
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Donald Mitchell
HALL OF FAME
5.0 out of 5 stars The Sticking Point for Busting the Communications Stall
Reviewed in the United States on February 13, 2007
Verified Purchase
This is the best book about communications I've read since I discovered Stephen Denning's work on telling business stories. I highly recommend Made to Stick to all those who want to get their messages across in business more effectively.

Imagine if people remembered what you had to say and acted on it. Wouldn't that be great? What if people not only remembered and acted, but told hundreds of others who also acted and told? Now you're really getting somewhere!

Brothers Chip (an educational consultant and publisher) and Dan (a professor of organizational behavior at Stanford Business School) Heath combine to develop Malcolm Gladwell's point about "stickiness" in The Tipping Point. To help you understand what they have in mind, the book opens with the hoary urban tale of the man who ends up in a bathtub packed with ice missing his kidney after accepting a drink from a beautiful woman. That story, while untrue, has virtually universal awareness. Many other untrue stories do, too, especially those about what someone found in a fast food meal.

The brothers Heath put memorable and quickly forgotten information side-by-side to make the case for six factors (in combination) making the difference between what's memorable and what isn't. The six factors are:

1. Simplicity (any idea over one is too many)

2. Unexpectedness (a surprise grabs our attention)

3. Concreteness (the more dimensions of details the more hooks our minds use to create a memory)

4. Credibility (even untrue stories don't stick unless there's a hint of truth, such as beware of what's too good to be true in the urban legend that opens the book)

5. Incite Emotions in Listeners (we remember emotional experiences much more than anything else; we care more about individuals than groups; and we care about things that reflect our identities)

6. Combine Messages in Stories (information is more memorable and meaningful in a story form . . . like the urban legend that opens the book)

Before commenting on the book further, I have a confession to make. This book has special meaning for me. I was one of the first people to employ and popularize the term "Maximize Shareholder Value" by making that the title of my consulting firm's annual report (Mitchell and Company) over 25 years ago when we began our practice in stock-price improvement. That term has become almost ubiquitous in CEO and CFO suites, but hasn't gone very far beyond the discussions of corporate leaders, investment bankers and institutional investors and analysts.

The authors use that term in the book as an example of a communication that hasn't stuck broadly. And they are right. Having watched that term over the years go into all kinds of unexpected places and be quoted by people who had no idea how to do it long ago convinced me of the wisdom of telling people what to do . . . not just what the objective is.

The authors make this point beautifully in citing Southwest Airline's goal of being "THE low-fare airline." If something conflicts with being a good low-fare airline at Southwest, it's obvious to everybody not to do it.

You'll probably find that some of the examples and lessons strike you right in the middle of the forehead, too. That's good. That's how we learn. I went back to a new manuscript I'm writing now and wrote a whole new beginning to better reflect the lessons in Made to Stick. I've also recommended the book already to about a dozen of my graduate business students. So clearly Made to Stick is sticking with me.

If you find yourself skipping rapidly through the book, be sure to slow down and pay attention on pages 247-249 where the authors take common communications problems and recommend what to do about them (such as how to get people to pay attention to your message). That's the most valuable part of the book. It integrates the individual points very effectively and succinctly.

I also liked the reference guide on pages 252-257 that outlines the book's contents. You won't need to take notes with this reference guide in place.

So why should you pay attention? The authors demonstrate with an exercise that people who know and use these principles are more successful in communicating through advertisements than those who are talented in making advertisements but don't know these principles. Without more such experiments, it's hard to know how broad the principle is . . . but I'm willing to assume that they have a point here.

No book is perfect: How could this one have been even better? Unlike Stephen Denning's wonderful books on storytelling, this book is more about the principles than how to apply the principles. I hope the authors will come back with many how-to books and workbooks.

I would also like to commend the book's cover designer for doing such a good job of simulating a piece of duct tape on the dust jacket. That feature adds to the stickiness of this book.
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Thomas M. Loarie
5.0 out of 5 stars Do Your Ideas Gain Traction and “Stick” or Are They Cast Aside?
Reviewed in the United States on August 20, 2016
Verified Purchase
Brothers Chip and Dan Heath in their New York Time’s best-selling book, “Made to Stick,” explore the stickiness of an idea. Those of us who spend time in the start-up world marvel at why one idea gains traction and other, seemingly better ideas, fall to wayside. The Heath brothers provide insights on this phenomenon and provide help for those bent on creating ideas that are “sticky.”

“Sticky” ideas are understandable, memorable, and effective in changing thought or behavior. The six underlying SUCCESs principles for making things “stick” are:

• Simplicity – Simple=core+compact. Find and share your core idea; make it simple and profound. “It’s the economy, stupid” (Clinton campaign, 1992) is a great example. The inverted pyramid approach which is used in journalism is a good tool to get your headline.
• Unexpectedness - We need to violate people’s expectations to get them to pay attention. Break existing patterns to get people’s attention. Southwest flight attendants use humor (there are two doors on either side if you need to jump!) to hold attention when giving the pre-flight safety announcement. Humans adapt incredibly quickly to patterns. Consistent sensory stimulation makes us tune out.
• Concreteness – You must help people understand and remember. Don’t use abstractions. Make your core idea concrete. Use common knowledge to make your idea stick. Our greatest villain is the Curse of Knowledge or when we assume everyone knows what we know or shares our unique perspective. We have to see it from the “others” point of view. We forget what other people do not know and slip into “abstractspeak.” Boeing’s criteria for a new plane was not “the best passenger plane in the world” but one that can seat 131 passengers and land on Runway 2-22 at LaGuardia. No ambiguity here.
• Credibility – Help people believe by making sure your idea carries its own credentials. Pass the “Sinatra Test.” Examples offered include “Where’s the Beef?” and Reagan’s “Are you better off today?” Both were credible and resonated as they were based on common shared knowledge.
• Emotional– Make people care by using the power of association, appealing to self-interest, or identity. “People donate to Rokia more than a wide swath of Africa”; “Honoring the Game” versus the use of the word ‘sportsmanship’; “I’m in charge of morale” as stated by a US military cook in Iraq. We must make people feel something to get them to care. We are wired to feel things, not abstractions.
• Stories – Stories get people to act on our ideas. Stories act as a kind of mental flight simulator, preparing us to respond more quickly and effectively. Stories are told and retold because they contain wisdom. The Healths provide what they view are the three basic story plots – the Challenge Plot, The Connection Plot, and the Creativity Plot. Stories can almost single-handedly defeat “The Curse of Knowledge.” I have been involved in a ministry for people in career-transition for over fifteen years. We consistently advise those in-transitions to create stories to highlight their skills and experience when interviewing. It is well understood that interviewers will mostly remember your comportment and more importantly, your stories.

A chapter is devoted to each principle with the authors providing context for clarity and understanding, examples, and tools to guide the development of a “sticky” idea.

The Curse of Knowledge is what escapes most when trying to pitch an idea. It is the natural psychological tendency that consistently gets in the way of our ability to successfully create “sticky ideas” using these principles. Once we know something, we find it hard to imagine what it was like not to know. This knowledge has “cursed” us and makes it difficult to share our knowledge with others. It is because we cannot readily re-create our listeners state of mind. When a CEO discusses “unlocking shareholder value,” there is a tune playing in his head that the employees can’t hear. On the other hand, President John F. Kennedy knew that opaque, abstract missions don’t captivate and inspire people so he concretely challenged the country with “landing on the moon by the end of the decade.”

Throughout the book, the authors present “Idea Clinics” which illustrate how an idea can be made stickier. Example: ”Do smokers really need to understand the workings of the lungs in order to appreciate the dangers of smoking?”

The book itself is “sticky’ filled with stories of normal people facing normal problems who did an amazing thing simply by applying these principles, even if they were not aware that they were doing this. They distinguish themselves by crafting ideas that made a difference.

Do your ideas gain traction and “Stick” or are they cast aside for less important ideas? “Made to Stick” was written for you.
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Vincent @ SJU
4.0 out of 5 stars Amazing book
Reviewed in the United States on November 2, 2010
Verified Purchase
Book Review: Made to Stick Vincent

In this book, the two authors want readers to know how to make their ideas stick. Firstly, authors inform us what stick means: ideas and thoughts are understood and remembered by audiences. What is more, ideas and thoughts will have a long impact on audiences' minds and change their ways of behaviors. There are six aspects we have to keep in mind if we want our ideas sticky: SUCCESSs (simple, unexpected, concrete, credible, emotional, and stories).

--Simple: It means you have to find out the core of an idea. Also, you need to make it become compact. Authors use proverbs as a good example in the first chapter.
--Unexpected: Authors want to handle the question that how do ideas get people's attention and keep it. In their opinions, they can use surprise to get attention and interest to keep it. After finding the core, if we are eager to make ideas stick, we should pursue the counterintuitive about the message. Then, we should express our ideas in an unexpected way in order to break our audiences' guessing machines. Lastly, we should refine their failed machines (very important).
--Concrete: Compared to the aforementioned aspects, concreteness is easier to carry out. Authors use many vivid examples to tell us what abstraction and concreteness are. I do love the brown eyes, blue eyes example. In order to make our ideas sticky, we had better to use concrete words and images so that we could let our audiences know exactly what we want them to know.
--Credible: I am pretty sure that you do not want to chug a glass of water that filled with a billion bacteria in order to make others believe in you. Without letting your audiences believe you, it's impossible for you to stick your ideas. Authors give us two good keys to solve the credible issue: external credibility and internal credibility.
--Emotional: An idea, which contains the four characteristics above, is not enough to attract people and make them act as you want. You have to inject emotional value into your ideas. Authors give advises to us: the power of association, appeal to self-interest, and appeal to identity.
--Stories: We can make use of good stories in order to make people act because good stories include both simulation and inspiration. What is more, we don't need to invent good stories as we do for the "simple" part. What we should do is just to find good stories that fit our core ideas.

Some advertisements of shampoo in China are good examples of "simple". These is no doubt that every kind of shampoo has several advantages over others, however, marketing guys have no chance to express all these advantages due to the strict time limit. What the marketing guys do is that they focus on the core of their products: Head & Shoulders is good at removing dandruff; Clairol is using herbal ingredients; Pantene is good at making hairs smooth while VS is for professional usages. It's very easy for consumers to choose the suitable brands because of these advertisements.

Baidu, a corporation that offers searching engine service, had a good advertisement that highlighted the "unexpected". At that time, Google threatened Baidu's market share a lot in China. Baidu needed an excellent advertisement in order to express its advantages. Firstly, Baidu got its core of idea: as a Chinese searching engine company, it was better than Google if people wanted to search for Chinese. Then, it gave audiences an unexpected clip in its advertisement: a Chinese gifted man of letters is competing with a foreigner for a girl's love. What they are competing is Chinese poetry. This made audiences feel unexpected and they didn't know what would come next. Finally, this advertisement refined audiences' failed machines by using some ingenious Chinese poetry to express the core idea: Baidu was way too better than other searching engine companies in the sphere of Chinese. When audiences saw this scene, they would know the core idea, also, kept in mind that Baidu's advantages.

Someone is naturally born creative genius, however, many others are not that lucky. By reading this book and keeping SUCCESSs method in mind, in my opinion, every person is possible to create profound sticky ideas.
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Michael Carman
5.0 out of 5 stars One of the best non-fiction books I've read - six stars out of five
Reviewed in the United States on January 10, 2013
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I don’t usually write reviews of books, even good ones, but Made to Stick is so good I feel the need to make an exception.

It is, quite simply, one of the best non-fiction books I have ever read – definitely in my top five, possibly top three.

I won’t reiterate the main content: I can see other reviewers have done that. But I will say that the power of the book’s ideas combined with its clear, readable and lively presentation (“let’s skip now to another timeless and beautiful domain of expression: accounting”) make for one helluva package. This is one of those few books where I’ve bought both the hard copy as well as the Kindle version. That’s how good it is.

While it’s still early days for me in applying the very practical lessons in Made to Stick they hold great promise in yielding high impact in thought leadership, providing learning, and marketing effectively. One example: I recently drafted an article for submission to a training magazine that has previously published half a dozen of my articles. Before I submitted it however, having just finished reading Made to Stick I ran the article through the author's checklist and made some changes (notably, creating some story-like case studies on which to hang the article, filling out my examples more concretely, and ensuring the core, simple idea came through clearly) and then submitted it. The editor’s response - on the same day I submitted it - was “…I wasn’t going to edit this today but once I started reading I could not stop…” As I say, very promising…

There’s tremendous breadth in the areas you can apply the lessons in from Made to Stick: my interests range across learning and development, strategy, and marketing, and Made to Stick applies powerfully to each of these. But there are applications across all of business, government and not-for-profits, as well as if you’re a parent, an employee or anyone wanting to make an impact!

One of the book’s real gifts for me was in sensitising me to my audience’s ‘higher’ motivations, rather than just baser or more selfish appeals (the authors refer to this as ‘getting out of Maslow’s basement’). This nicely reflected my underlying – but hitherto undeveloped – approach, enabling me to speak more authentically and forcefully, with greater resonance for my readership and clients.

Another of the book’s great gifts for me was in teaching how to correctly use mental visualisation to solve problems and improve performance, in a nice and much-needed contrast to the pop-psychology and self-help gurus (The Secret – this means you!). This is a good thing to get at any time of the year, but especially when setting goals for the new year. And all of Made to Stick’s assertions are soundly backed by credible and solid academic research. Who would have thought you’d get all this in a book about communicating more clearly!

The other terrific aspect of Made to Stick is its legacy in inviting people to look for stories in their own lives and experience. Stories play a key role in making ideas sticky - they’re concrete, credible and more memorable than straight facts: ‘facts tell, stories sell’. The authors emphasise that you don’t even have to create stories at all; rather, become a story spotter: just recognise when life is giving you the gift of a story to use. Nice.

I may sound like I’m on commission for sales of Made to Stick (regrettably this is not so) but I am very enthusiastic about what this compact and considered book has to offer.

Here’s my sticky recommendation: buy not one, not two, but three copies of this book: one for work, one for home, and one to keep in the glovebox of the car (so you can read it at the red traffic lights). And then join with me in lobbying the Gideons to place a copy in every motel room…
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William Cooke
5.0 out of 5 stars Stick THIS!
Reviewed in the United States on October 3, 2011
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Once, I had the extraordinary honor to meet Mother Teresa. She was attending the dedication of a Missionaries of Charity convent in Brooklyn. The day was hot, the church was packed... everyone stretching their necks to see Nobel Peace Prize winner, some believe future Saint, Mother Teresa. Her presence was so ordinary, it was striking. She is quoted in Made to Stick as having said, "If I look at the mass, I will never act. If I look at the one, I will."

By the time you've been on the planet several decades you begin to wonder why some great ideas don't get the traction they should, while other, totally moronic ideas do. How is it possible that the professional debater lost to the good ole boy? How has the national debt exploded to $15 trillion dollars? Why are people questioning whether the social safety net is fair? Alternatively, there are those persistent ideas that are altogether false! "9/11 was an inside job," or "The President is an Islamic terrorist from Kenya." In Made to Stick, brothers Chip and Dan Heath help the reader understand why ideas "stick."

An invaluable lesson of Made to Stick is to understand the different ways we approach problems by virtue of our experience - what has already stuck in our minds.

There is a dynamic tension between those with experience and those with new ideas. Those who have been with your agency forever and who may have written the book, sometimes literally, are often shackled with the "Curse of Knowledge." In their minds, they may have much more to figure out about the problem than those who approach the same problem fresh. The authors liken it to being able to tap out a tune playing in your head. To you it makes perfect sense (you hear the melody of "America the Beautiful") but to someone else, all they hear is tap-tap-tap-tap-tap-tap-tap-tap. Overcoming this kind of disconnect is a challenge addressed in Made to Stick.

Especially when the economy is struggling, sticky ideas need to reflect the principles that matter, viz., those that address your agency's mission and vision. "We help people with developmental disabilities live richer lives." This idea is expressed, embodied, told and retold, every day, hourly, by those working at the NYS Office for People with Developmental Disabilities, who have responsibilities of direct care for those with intellectual and developmental disabilities. Why does this idea stick?

In Made to Stick, the authors discuss many sticky ideas, including Jared, the guy who lost 245 pounds by eating sandwiches from the fast food chain, Subway. As such, you might think that Made to Stick is a book about public relations, but it is more. Many agencies have a "Jared." He may be real-life and his name Bernard, or Judy; or fictional, like Lynnie or Homan (all of whom I have written about elsewhere).

Spectacular stories stick because of what the authors describe as their SUCCESs: They are: simple, unexpected, concrete, credible, emotional, stories. Master these steps and your ideas will stick.

Importantly, and simply (!), spectacular stories stick because someone notices. Someone cares, recognizes the idea is unique, and takes the initiative (perhaps, risk) to tell the story... and the idea sticks. ...You know, really, Jared lost 245 pounds! Maybe eating at Subway is a good idea! After a brief departure in 2005, Subway sales dropped 10%! Now, whenever Subway sales are sluggish, you find him back on TV. And, look! I mentioned Subway five times in this brief review!)

Mother Teresa moved Heaven and Earth. She still does. At a time when America needs ideas, Chip and Dan Heath reminds us how to make them stick.
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Cask05
5.0 out of 5 stars Take it to work...
Reviewed in the United States on September 16, 2007
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My 25-minute commute to and from work with a MP3 player is not at all stressful but sometimes monotonous. I plopped in the audio book CDs sequentially into my now-obsolete auto CD player, and voila! Well spent time listening to a useful method, a small part of which I already knew but hadn't yet codified into a formulaic like "SUCCES" (you can read the reviews here for the meaning of that acronym).

This audio book did it for me. I deal with colleagues that don't know how to write proposals and with others trying to teach exclusively from text-only PowerPoint charts at 40-60 slides per hour (yuck!). I now come in with a new acronym (SUCCES) and wow them into thinking about what they're trying to do. Sometimes it's to get their audiences to remember what they want. Whether or not our audience remembers who said something often times isn't as important as what they remember was said. If you adhere to the principles found in this book, later your audience may find that they can't seem get your key ideas out of their head. For instance, the example of Steven Jobs on the spur of the moment tossing his appointment planner on the conference table as an example of the size/shape of a conceptual notepad computer when briefing a potential investment firm. That simple idea echoed in the minds of his audience well after his presentation and got him his intended investment.

Note that buyers of this work could have very different expectations. Avoid buyer's remorse by understanding what this book really is. "How sticky ideas are created" is a reasonable subtitle. The framework used here is conceptual; an exhaustive list of detailed how-to examples or processes won't be found here. I believe that reader's experience and imagination is needed to complete the lesson to obtain real value. Those looking for advanced material in this subject area will probably be disappointed. But for those just learning this subject area, there is very good material here.

Now a word on the subject matter delivery: it isn't very consistent in my opinion. That's where the audio book comes in: the CD keeps playing and you get to listen with one ear for those known boring sections. However I periodically found that my 25-minute commute wasn't long enough because I kept punching the rewind button on the CD player. In particular, the last chapter is very meaty--in fact too meaty. I would like more explanation and more examples in this chapter. However, this may be asking a little too much from the authors. Maybe the best examples are the ones that we have personally encountered but didn't know what to do. Do people listen to your ideas and simply walk away? Others argue, but don't agree to carry the ball forward? Still others just don't listen at all? These examples need to be reflectively thought through and new example approaches imagined before you encounter these situations again. This is where the rubber meets the road. Don't trash the book if it doesn't give you the exact answer. Trash your knee jerk reactions instead and think about new tricks using the approach in this book.
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Some Writer's Life
5.0 out of 5 stars The Power of Story
Reviewed in the United States on November 10, 2015
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Some time ago, actually a very long time ago, our ancient ancestors sat around a fire burning brightly within the cool confines of a mountain cave. The walls, decorated with painted hand prints and animals told the story of the small tribe. There was silence for a moment, juxtaposed against the recent great debate over what to do. Many disagreed, saying it was a bad idea, against the ancient ways even. No one had ever done it. It should not be attempted. Finally, a chance was taken. The meat, a large, tender piece of fresh mastodon, was thrown over the flame and the way we ate was forever changed; barbecue had been invented.

That's a highly unlikely story, but might make for a great presentation for a new restaurant, commercial, or advertising campaign. In fact, if you read this review, the only thing that might stick is the image of some roasting piece of meat. You might even smell the fat cooking and sizzling over the flames... and so, ideas, especially those which we can visualize, stick.

Of course, this is just one element presented in the book, and a far better job is done explaining exactly why ideas stick (and others don't). But is this book for you?

In short yes, it's good for everyone. However, I'd say three key groups of people can get the greatest benefit from this book: writers, marketers, and teachers.

I've left leaders [business mainly - though any kind really] out of this because I think anyone that subscribes to the simple paradigms established in this book put the three categories above before leadership, or at the very least, know they are essential for good leadership.

Ultimately, Made to Stick is a book about communication. More specifically, a book about communicating ideas, and doing so effectively. While by most accounts it comes across as common sense (all easily followed principals do), there is still loads of advice presented with practical application.

Of course, most people will pick this up in likely expectation of changing their organization, or finally being heard. The examples in the book lend themselves to this quite well. However, the reality is often, even with the most noble of intentions, one person won't affect change, even with ideas that stick.

Why?

As the book puts it, the curse of knowledge, or really the curse of knowledge past (my take on the book's established villain).

So what is one to do? I say start in places where you do have influence, or as least some semblance of that. The ideas are quite practical within our homes, small groups, and even friendships. That is, those areas where we have [some] current, control over our message.

If you are so blessed to have this in your current place of work (the three groups mentioned previously are most apt to implement the philosophies in my opinion), I think you will find quick wins that will seed, later, much grander victories.
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Bas Vodde
VINE VOICE
4.0 out of 5 stars Useful book on creating sticky messages
Reviewed in the United States on February 19, 2013
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"Made to Stick" is a useful book which explores how to make ideas more 'sticky' -- easier to accept and remember for people. The authors provide boatloads of examples of different messages and explain why some of these work and why some of these don't work and also give examples how you could change the message format (to say the same thing!) which would make it easier for people to remember.

The book is well structured according to the author's message template for making sticky messages. The SUCCES acronym is this template used throughout the rest of the book. The next six chapters contain one of the elements of the message template. After that is an epilogue which summaries the book and makes some closing remarks. The last part contains a small article which was added after the first release of Made to Stick.

The six chapters are for each of the elements of the SUCCES acronym: 1) Simple -- the point of the message needs to be simple and not buried deeply inside the message. 2) Unexpected -- When something unexpected happens in the message, a sudden change or so, then it will be easier to remember the message. 3) Concrete -- ideas ought to concrete with examples as most people are concrete thinkers and won't remember abstract ideas. 4) Credible -- the source of the idea and additional details can give an idea more credibility and making it easier to remember and accept. 5) Emotional -- trying to get an emotional reaction out of people based on a message makes it easier for people to remember. We want to be rational but we are emotional. 6) Stories -- Often good ideas and messages come in stories (with lots of concreteness and color). Formulating messages in stories will increase it's stickiness.

Each of the above chapters contains dozens of stories, examples of good and bad messages, and tips on how to improve them. Also each chapter contains a clinic in which they take a message and, using the theme of the chapter, they give two different variants of the same message and explain why one is better than the other.

All in all, I enjoyed reading Made to Stick. It was well written and I'll remember a lot of stories from the book as they were pretty... sticky. That said, while reading the book, there was no major Aha! moment, but instead if seemed to add words and concepts to things that I had already experienced. That also made it easy to accept what was written in Made to Stick. The book didn't dramatically change the way I create messages/ideas, but it did gave me a new thinking tool to use. I was going between 3 stars (does what it should do) and 4 stars (good and recommended). I decided to stick with 4 stars. Pretty good, especially for people who give training, are in marketing or in other ways need to make easy to remember -- sticky -- messages.
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