Top critical review
3.0 out of 5 starsCoating coming off, rust developing and description not as advertised
Reviewed in the United States on April 4, 2016
I purchased this item one year ago because it was a non-stick baking pan. For a while the pan worked fine. When I baked a batch of brownies recently, cooled them and removed them from the pan, I noticed the bottom of several of the brownies had pan coating flecks making them inedible. When I washed the pan I noticed that another part of the pan had lost its coating and some rust had developed in the pan.
This pan has a 5 year warranty so I contacted the manufacturer and they told me "Please note Wilton pans are meant for baked goods only and any other food source will affect the coating. We recommend using parchment paper. Wilton pans are not stick free, they have to be sprayed with a baking spray or coated with shortening and flour. Please send us a photo of the pan as Wilton requires proof of purchase and we’ll be glad to replace the pan as a one-time courtesy. Please allow up to 2-3 weeks to receive. Please note it may be a different pan than the pan you have however we try to send the same size."
I was surprised to learn that their "Non-Stick" pan was not stick free even though it has non-stick coating. I had used Pam but coasting came off anyway and into the food. Further the description says the item can be used for Brownies, Cake, Lasagna, Casseroles but rep says only baked goods.
I have not abused this pan at all and use plastic or silicon tools with it. But the coating is clearly failing and coming off in the food. I gave a rating of 2 because it did last a year.
Update: I received a replacement pan from Wilton today 4/7/16. The item is the same size, darker coating and has a 10 year warranty versus the 5. I have upgraded the rating from 2 stars to 3 for their customer service.
