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Made to Stick: Why Some Ideas Survive and Others Die

Made to Stick: Why Some Ideas Survive and Others Die

byChip Heath
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Top positive review

Positive reviews›
Sung Hong
5.0 out of 5 starsSUCCESs to your sticky idea
Reviewed in the United States on October 10, 2011
The SUCCESs. Not the word that counts its literal meaning, but that invisible, intangible theory where we are able to express, deliver, and stick ideas to others. In this revealing book, you will be introduced to the six ingredients designed specifically to make ideas sticky, and let me deliver what I caught from this eye-opening book.

Others may experience over time they develop habits that slowly erode their mind's sensitivity. The inevitable pain and disappointment of moments such as delivering your ideas at a business meeting or a conference have caused you to set up walls around your mind. Much of this is understandable. But, there's no way around the truth: your mind is out of tune with confidence it was created to maintain. As we live in community, communication is the way for us to feel the unity. The book is even greater because the authors, Chip and Dan Heath, apply their SUCCESs theory onto practical situation to help readers understand more clearly. Without the SUCCESs rule, some kinds of communications might ease our conscience temporarily but would do nothing to expose the deeper secrets we carry and deliver. And, it might be the secrets that keep our minds in turmoil. Worse, this kind of communication could actually fuel destructive behavior rather than curb it. The rules the authors explain in this book might seem the things you would feel that you already know. But, these are the things you could easily ignore. The book is a great reference to keep you on succeeding the efficient deliverability of your ideas.

Chapter summary
Chapter1: Simple
When you needed to deliver your message in a brief and compact way, how would you prepare to deliver it to your audiences or readers? Simplicity is the key and first step to make a message sticky to others. Making it simple does not mean that you need to bring out your most important idea. It is critical to find the core. According to the authors, "finding the core isn't synonymous with communicating the core." But, that simplicity must come with its value. Like the metaphor of a company for the employees to be encouraged, your message needs to be simple and important to make your message remain not just in your mind but others as well.

Chapter2: Unexpected
"We can't demand attention. We must attract it" says the authors in the book. In order to grab people's attention, your message may be attractive with unexpectedness. Breaking a pattern could be one way. For example, the old emergency siren was too monotonic to stimulate our sensory systems and therefore failing to attract our attention. As the siren gets systematically and audibly improved, people hear much brighter and more stimulating sound and therefore being aware of some situation. In order to catch people's attention, you need to break the ordinary patterns. According to the book, "Our brain is designed to keenly aware of changes." The more you learn knowledge, the greater the knowledge gap you would get. Because we sometimes tend to perceive that we know everything, it's hard to glue the gap. However, curiosity comes from the knowledge gaps, so these knowledge gaps can be interesting.
Chapter3: Concrete
Humans can hallucinate and imagine what we've experienced in visual, audible, or any other sensory pathways. When we use all our sensory systems to visualize ideas or messages, then the ideas get much more concrete. As an example the authors provide in this chapter, "a bathtub full of ice" in the Kidney Theft legend is an example of abstract moral truths that makes it concrete.

Chapter4: Credible
When you are a scientist, you believe more in the things that are scientifically proven or that are referred to many other studies or to the words or the theories that the well-known scientist has established. That much, credibility makes or deceives people believe your ideas. Both authorities and antiauthorities work. We present results, charts, statistics, pictures and other data to make people believe. "But concrete details don't just lend credibility to the authorities who provide them; they lend credibility to the idea itself."

Chapter5: Emotional
What's in it for you? It is a good example of the power of association. Sometimes, we need to grab people's emotion. It does not mean tear jerking, dramatic, or romantic. It means that your idea must pull out people's care and attachment to it. However, we don't always have to create this emotional attachment. "In fact, many ideas use a sort of piggybacking strategy, associating themselves with emotions that already exist (Made to Stick)." People can make decisions based on two models: the consequence model and the identity model. The consequence model can be rational self-interest, while the identity model is that people identify such situations like what type of situation is this?

Chapter6: Stories
Have you seen and heard the story of the college student from the Subway campaign? He's the guy who lost hundreds of pounds eating Subway sandwiches. The story inspires people and even connects to people's real life. Like the book, Made to Stick, also presents a lot of stories to deliver and to help readers understand in each chapter, stories allow people to understand how your idea can affect or change their mind.

Close the book and think for a moment before you start reading. How are things with your mind? Chances are, you've never stopped to consider your mind. Why should you? There are interviews to prepare for, meetings to blow others' mind with your amazing ideas, and moments you need to bring up emotional attachment with your family or your friends. If you are all caught up with these things and ask yourself this, "how are things?" "How have I dealt with those situations?" Before you go reading, you first need to dispel a commonly held myth about communication. You need to understand your old habits would die hard. And, like any habit that goes unchecked, over time they come to keep disturbing you to make your ideas sticky. Try to use the clinic part in each chapter. It will enhance your understandings, and you will improve your skills to make your ideas survive. If you really want to understand much deeper, as you read the book, look up some informative articles about the anatomy and physiology of the brain. It will help you. According to the book, your ideas must simple, unexpected, concrete, credible, emotional, and stories. Try to apply these rules into your next presentation. I was not a good organized speaker. When I adjusted my mind with these rules to prepare my presentation recently, an amazing thing happened. I am the leader of the young adult ministry of a small local church. At almost every meeting, I needed to make the members understand what and why we need to awaken ourselves and other people; they barely paid attention to what I was saying. Even they seemed understanding, but once they returned to their home or to their life, they forgot what I emphasized. However, with the rules I learned from the book, the members started showing their interests in what I say and paying good attention to it. It works!

Part of our confusion in delivering ideas stems from a misapplication of the rules we think we already know for persuasions. The notion that all confusions can be reduced down to a single underlying problem may strike you as a case of oversimplification. However, with the book, Made to Stick, you will track and be ready for your next presentation. When I was looking for a neuroscience book, Made to Stick was one of the recommended books related to neuroscience. The book is easy to follow, and it is really made to stick! If you are looking for a scientifically texted neuroscience book, this is not the book for you. However, this book will stir up your curiosity about neuroscience as a fundamental connector to higher neural knowledge. Simply, highly I recommend.
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Top critical review

Critical reviews›
F. Tyler B. Brown
3.0 out of 5 starsOn Stickiness
Reviewed in the United States on November 17, 2009
Have you ever read a corporate website full of shop-talk? "The Company's flagship products include a variety of multi-port 10GB and Gigabit Ethernet, copper and fiber-optic, server adapters and innovative BYPASS adapters designed to increase throughput and availability of server-based systems, security appliances and other mission-critical gateway applications." Huh?

Without looking back at the passage, try to summarize in your mind what you just read. This passage, taken from a technology company's "About Us" section, highlights what Dan and Chip Heath refer to, in their book "Made to Stick", as "the Curse of Knowledge".

"Don't Be Evil" is the way Google defines its mission. Southwest? "We are THE low-fare airline." Google and Southwest are two complex companies that have been able to reduce their message and self-identity into simple and powerful core messages that help to guide the actions of not only their employees, but also of their consumers.

To combat "the Curse of Knowledge", and provide messages both simple and profound, the Heath brother's suggest that readers use the "Six Principles of Sticky Ideas" or SUCCESs (Simple, Unexpected, Concrete, Credentialed, Emotional, and Story). A salesperson, teacher, doctor, researcher, preacher? Doesn't matter. We all stand to gain from making our ideas stickier.

In "Made to Stick," the Heath's attack corporations, individuals, and other communicators for inundating listeners and readers with messages that fail to resonate. They laud those that adhere to time-tested principles that jive better with the way that the human brain is hardwired.

Take for example Subway's famous "Jared" ad-campaign, and compare it with their preceding campaign, "7 subs with 6 grams of fat." The Heath's argue that understanding the "Six Principles of Sticky Ideas" would have made it easy, ahead of time, to know which of the two campaigns were going to resonate more with audiences.

The "7 subs with 6 grams of fat" is abstract, fails to tell a story, and doesn't target human emotion. Is 6 grams a lot? What does this mean for me? The human brain is not hardwired to remember numbers. But it can remember stories. So to communicate how Subway can be a healthy fast food alternative, Subway decided to tell the story of an obese college student, who decided he needed to lose weight. This college student decided to reduce his diet to two Subway sandwiches per day (a tuna and a veggie sub), and combine this new diet with an increased walking regiment. This student was named Jared. And he lost over 150 pounds!

The story of Jared resonates with audiences, because it shows how Subway subs can lead to a healthier life, rather than merely telling audiences. Sticky ideas, after all, are easy to remember.

The Heath's principles are nothing revolutionary in the field of rhetoric, PR, or advertising. Like Malcolm Gladwell What the Dog Saw: And Other Adventures, the Heath's are mostly rewording old social psychology and rhetoric findings into a new, more accessible, popular format. This book has no new ideas. But the co-authors should be lauded for condensing into an easily digestible format the principles they espouse. The accessibility of the ideas in "Made to Stick" can be a powerful reminder to us all (from the Corporate PR Specialist to the bridesmaid in need of crafting an effective, moving wedding toast) that it is often not what you know that matters, but rather how well you can share what you know. The Heath's reiteration of old principles is a testament to those principles' timelessness.
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From the United States

Sung Hong
5.0 out of 5 stars SUCCESs to your sticky idea
Reviewed in the United States on October 10, 2011
Verified Purchase
The SUCCESs. Not the word that counts its literal meaning, but that invisible, intangible theory where we are able to express, deliver, and stick ideas to others. In this revealing book, you will be introduced to the six ingredients designed specifically to make ideas sticky, and let me deliver what I caught from this eye-opening book.

Others may experience over time they develop habits that slowly erode their mind's sensitivity. The inevitable pain and disappointment of moments such as delivering your ideas at a business meeting or a conference have caused you to set up walls around your mind. Much of this is understandable. But, there's no way around the truth: your mind is out of tune with confidence it was created to maintain. As we live in community, communication is the way for us to feel the unity. The book is even greater because the authors, Chip and Dan Heath, apply their SUCCESs theory onto practical situation to help readers understand more clearly. Without the SUCCESs rule, some kinds of communications might ease our conscience temporarily but would do nothing to expose the deeper secrets we carry and deliver. And, it might be the secrets that keep our minds in turmoil. Worse, this kind of communication could actually fuel destructive behavior rather than curb it. The rules the authors explain in this book might seem the things you would feel that you already know. But, these are the things you could easily ignore. The book is a great reference to keep you on succeeding the efficient deliverability of your ideas.

Chapter summary
Chapter1: Simple
When you needed to deliver your message in a brief and compact way, how would you prepare to deliver it to your audiences or readers? Simplicity is the key and first step to make a message sticky to others. Making it simple does not mean that you need to bring out your most important idea. It is critical to find the core. According to the authors, "finding the core isn't synonymous with communicating the core." But, that simplicity must come with its value. Like the metaphor of a company for the employees to be encouraged, your message needs to be simple and important to make your message remain not just in your mind but others as well.

Chapter2: Unexpected
"We can't demand attention. We must attract it" says the authors in the book. In order to grab people's attention, your message may be attractive with unexpectedness. Breaking a pattern could be one way. For example, the old emergency siren was too monotonic to stimulate our sensory systems and therefore failing to attract our attention. As the siren gets systematically and audibly improved, people hear much brighter and more stimulating sound and therefore being aware of some situation. In order to catch people's attention, you need to break the ordinary patterns. According to the book, "Our brain is designed to keenly aware of changes." The more you learn knowledge, the greater the knowledge gap you would get. Because we sometimes tend to perceive that we know everything, it's hard to glue the gap. However, curiosity comes from the knowledge gaps, so these knowledge gaps can be interesting.
Chapter3: Concrete
Humans can hallucinate and imagine what we've experienced in visual, audible, or any other sensory pathways. When we use all our sensory systems to visualize ideas or messages, then the ideas get much more concrete. As an example the authors provide in this chapter, "a bathtub full of ice" in the Kidney Theft legend is an example of abstract moral truths that makes it concrete.

Chapter4: Credible
When you are a scientist, you believe more in the things that are scientifically proven or that are referred to many other studies or to the words or the theories that the well-known scientist has established. That much, credibility makes or deceives people believe your ideas. Both authorities and antiauthorities work. We present results, charts, statistics, pictures and other data to make people believe. "But concrete details don't just lend credibility to the authorities who provide them; they lend credibility to the idea itself."

Chapter5: Emotional
What's in it for you? It is a good example of the power of association. Sometimes, we need to grab people's emotion. It does not mean tear jerking, dramatic, or romantic. It means that your idea must pull out people's care and attachment to it. However, we don't always have to create this emotional attachment. "In fact, many ideas use a sort of piggybacking strategy, associating themselves with emotions that already exist (Made to Stick)." People can make decisions based on two models: the consequence model and the identity model. The consequence model can be rational self-interest, while the identity model is that people identify such situations like what type of situation is this?

Chapter6: Stories
Have you seen and heard the story of the college student from the Subway campaign? He's the guy who lost hundreds of pounds eating Subway sandwiches. The story inspires people and even connects to people's real life. Like the book, Made to Stick, also presents a lot of stories to deliver and to help readers understand in each chapter, stories allow people to understand how your idea can affect or change their mind.

Close the book and think for a moment before you start reading. How are things with your mind? Chances are, you've never stopped to consider your mind. Why should you? There are interviews to prepare for, meetings to blow others' mind with your amazing ideas, and moments you need to bring up emotional attachment with your family or your friends. If you are all caught up with these things and ask yourself this, "how are things?" "How have I dealt with those situations?" Before you go reading, you first need to dispel a commonly held myth about communication. You need to understand your old habits would die hard. And, like any habit that goes unchecked, over time they come to keep disturbing you to make your ideas sticky. Try to use the clinic part in each chapter. It will enhance your understandings, and you will improve your skills to make your ideas survive. If you really want to understand much deeper, as you read the book, look up some informative articles about the anatomy and physiology of the brain. It will help you. According to the book, your ideas must simple, unexpected, concrete, credible, emotional, and stories. Try to apply these rules into your next presentation. I was not a good organized speaker. When I adjusted my mind with these rules to prepare my presentation recently, an amazing thing happened. I am the leader of the young adult ministry of a small local church. At almost every meeting, I needed to make the members understand what and why we need to awaken ourselves and other people; they barely paid attention to what I was saying. Even they seemed understanding, but once they returned to their home or to their life, they forgot what I emphasized. However, with the rules I learned from the book, the members started showing their interests in what I say and paying good attention to it. It works!

Part of our confusion in delivering ideas stems from a misapplication of the rules we think we already know for persuasions. The notion that all confusions can be reduced down to a single underlying problem may strike you as a case of oversimplification. However, with the book, Made to Stick, you will track and be ready for your next presentation. When I was looking for a neuroscience book, Made to Stick was one of the recommended books related to neuroscience. The book is easy to follow, and it is really made to stick! If you are looking for a scientifically texted neuroscience book, this is not the book for you. However, this book will stir up your curiosity about neuroscience as a fundamental connector to higher neural knowledge. Simply, highly I recommend.
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Donald Mitchell
HALL OF FAME
5.0 out of 5 stars The Sticking Point for Busting the Communications Stall
Reviewed in the United States on February 13, 2007
Verified Purchase
This is the best book about communications I've read since I discovered Stephen Denning's work on telling business stories. I highly recommend Made to Stick to all those who want to get their messages across in business more effectively.

Imagine if people remembered what you had to say and acted on it. Wouldn't that be great? What if people not only remembered and acted, but told hundreds of others who also acted and told? Now you're really getting somewhere!

Brothers Chip (an educational consultant and publisher) and Dan (a professor of organizational behavior at Stanford Business School) Heath combine to develop Malcolm Gladwell's point about "stickiness" in The Tipping Point. To help you understand what they have in mind, the book opens with the hoary urban tale of the man who ends up in a bathtub packed with ice missing his kidney after accepting a drink from a beautiful woman. That story, while untrue, has virtually universal awareness. Many other untrue stories do, too, especially those about what someone found in a fast food meal.

The brothers Heath put memorable and quickly forgotten information side-by-side to make the case for six factors (in combination) making the difference between what's memorable and what isn't. The six factors are:

1. Simplicity (any idea over one is too many)

2. Unexpectedness (a surprise grabs our attention)

3. Concreteness (the more dimensions of details the more hooks our minds use to create a memory)

4. Credibility (even untrue stories don't stick unless there's a hint of truth, such as beware of what's too good to be true in the urban legend that opens the book)

5. Incite Emotions in Listeners (we remember emotional experiences much more than anything else; we care more about individuals than groups; and we care about things that reflect our identities)

6. Combine Messages in Stories (information is more memorable and meaningful in a story form . . . like the urban legend that opens the book)

Before commenting on the book further, I have a confession to make. This book has special meaning for me. I was one of the first people to employ and popularize the term "Maximize Shareholder Value" by making that the title of my consulting firm's annual report (Mitchell and Company) over 25 years ago when we began our practice in stock-price improvement. That term has become almost ubiquitous in CEO and CFO suites, but hasn't gone very far beyond the discussions of corporate leaders, investment bankers and institutional investors and analysts.

The authors use that term in the book as an example of a communication that hasn't stuck broadly. And they are right. Having watched that term over the years go into all kinds of unexpected places and be quoted by people who had no idea how to do it long ago convinced me of the wisdom of telling people what to do . . . not just what the objective is.

The authors make this point beautifully in citing Southwest Airline's goal of being "THE low-fare airline." If something conflicts with being a good low-fare airline at Southwest, it's obvious to everybody not to do it.

You'll probably find that some of the examples and lessons strike you right in the middle of the forehead, too. That's good. That's how we learn. I went back to a new manuscript I'm writing now and wrote a whole new beginning to better reflect the lessons in Made to Stick. I've also recommended the book already to about a dozen of my graduate business students. So clearly Made to Stick is sticking with me.

If you find yourself skipping rapidly through the book, be sure to slow down and pay attention on pages 247-249 where the authors take common communications problems and recommend what to do about them (such as how to get people to pay attention to your message). That's the most valuable part of the book. It integrates the individual points very effectively and succinctly.

I also liked the reference guide on pages 252-257 that outlines the book's contents. You won't need to take notes with this reference guide in place.

So why should you pay attention? The authors demonstrate with an exercise that people who know and use these principles are more successful in communicating through advertisements than those who are talented in making advertisements but don't know these principles. Without more such experiments, it's hard to know how broad the principle is . . . but I'm willing to assume that they have a point here.

No book is perfect: How could this one have been even better? Unlike Stephen Denning's wonderful books on storytelling, this book is more about the principles than how to apply the principles. I hope the authors will come back with many how-to books and workbooks.

I would also like to commend the book's cover designer for doing such a good job of simulating a piece of duct tape on the dust jacket. That feature adds to the stickiness of this book.
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Thomas M. Loarie
5.0 out of 5 stars Do Your Ideas Gain Traction and “Stick” or Are They Cast Aside?
Reviewed in the United States on August 20, 2016
Verified Purchase
Brothers Chip and Dan Heath in their New York Time’s best-selling book, “Made to Stick,” explore the stickiness of an idea. Those of us who spend time in the start-up world marvel at why one idea gains traction and other, seemingly better ideas, fall to wayside. The Heath brothers provide insights on this phenomenon and provide help for those bent on creating ideas that are “sticky.”

“Sticky” ideas are understandable, memorable, and effective in changing thought or behavior. The six underlying SUCCESs principles for making things “stick” are:

• Simplicity – Simple=core+compact. Find and share your core idea; make it simple and profound. “It’s the economy, stupid” (Clinton campaign, 1992) is a great example. The inverted pyramid approach which is used in journalism is a good tool to get your headline.
• Unexpectedness - We need to violate people’s expectations to get them to pay attention. Break existing patterns to get people’s attention. Southwest flight attendants use humor (there are two doors on either side if you need to jump!) to hold attention when giving the pre-flight safety announcement. Humans adapt incredibly quickly to patterns. Consistent sensory stimulation makes us tune out.
• Concreteness – You must help people understand and remember. Don’t use abstractions. Make your core idea concrete. Use common knowledge to make your idea stick. Our greatest villain is the Curse of Knowledge or when we assume everyone knows what we know or shares our unique perspective. We have to see it from the “others” point of view. We forget what other people do not know and slip into “abstractspeak.” Boeing’s criteria for a new plane was not “the best passenger plane in the world” but one that can seat 131 passengers and land on Runway 2-22 at LaGuardia. No ambiguity here.
• Credibility – Help people believe by making sure your idea carries its own credentials. Pass the “Sinatra Test.” Examples offered include “Where’s the Beef?” and Reagan’s “Are you better off today?” Both were credible and resonated as they were based on common shared knowledge.
• Emotional– Make people care by using the power of association, appealing to self-interest, or identity. “People donate to Rokia more than a wide swath of Africa”; “Honoring the Game” versus the use of the word ‘sportsmanship’; “I’m in charge of morale” as stated by a US military cook in Iraq. We must make people feel something to get them to care. We are wired to feel things, not abstractions.
• Stories – Stories get people to act on our ideas. Stories act as a kind of mental flight simulator, preparing us to respond more quickly and effectively. Stories are told and retold because they contain wisdom. The Healths provide what they view are the three basic story plots – the Challenge Plot, The Connection Plot, and the Creativity Plot. Stories can almost single-handedly defeat “The Curse of Knowledge.” I have been involved in a ministry for people in career-transition for over fifteen years. We consistently advise those in-transitions to create stories to highlight their skills and experience when interviewing. It is well understood that interviewers will mostly remember your comportment and more importantly, your stories.

A chapter is devoted to each principle with the authors providing context for clarity and understanding, examples, and tools to guide the development of a “sticky” idea.

The Curse of Knowledge is what escapes most when trying to pitch an idea. It is the natural psychological tendency that consistently gets in the way of our ability to successfully create “sticky ideas” using these principles. Once we know something, we find it hard to imagine what it was like not to know. This knowledge has “cursed” us and makes it difficult to share our knowledge with others. It is because we cannot readily re-create our listeners state of mind. When a CEO discusses “unlocking shareholder value,” there is a tune playing in his head that the employees can’t hear. On the other hand, President John F. Kennedy knew that opaque, abstract missions don’t captivate and inspire people so he concretely challenged the country with “landing on the moon by the end of the decade.”

Throughout the book, the authors present “Idea Clinics” which illustrate how an idea can be made stickier. Example: ”Do smokers really need to understand the workings of the lungs in order to appreciate the dangers of smoking?”

The book itself is “sticky’ filled with stories of normal people facing normal problems who did an amazing thing simply by applying these principles, even if they were not aware that they were doing this. They distinguish themselves by crafting ideas that made a difference.

Do your ideas gain traction and “Stick” or are they cast aside for less important ideas? “Made to Stick” was written for you.
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Michael Carman
5.0 out of 5 stars One of the best non-fiction books I've read - six stars out of five
Reviewed in the United States on January 10, 2013
Verified Purchase
I don’t usually write reviews of books, even good ones, but Made to Stick is so good I feel the need to make an exception.

It is, quite simply, one of the best non-fiction books I have ever read – definitely in my top five, possibly top three.

I won’t reiterate the main content: I can see other reviewers have done that. But I will say that the power of the book’s ideas combined with its clear, readable and lively presentation (“let’s skip now to another timeless and beautiful domain of expression: accounting”) make for one helluva package. This is one of those few books where I’ve bought both the hard copy as well as the Kindle version. That’s how good it is.

While it’s still early days for me in applying the very practical lessons in Made to Stick they hold great promise in yielding high impact in thought leadership, providing learning, and marketing effectively. One example: I recently drafted an article for submission to a training magazine that has previously published half a dozen of my articles. Before I submitted it however, having just finished reading Made to Stick I ran the article through the author's checklist and made some changes (notably, creating some story-like case studies on which to hang the article, filling out my examples more concretely, and ensuring the core, simple idea came through clearly) and then submitted it. The editor’s response - on the same day I submitted it - was “…I wasn’t going to edit this today but once I started reading I could not stop…” As I say, very promising…

There’s tremendous breadth in the areas you can apply the lessons in from Made to Stick: my interests range across learning and development, strategy, and marketing, and Made to Stick applies powerfully to each of these. But there are applications across all of business, government and not-for-profits, as well as if you’re a parent, an employee or anyone wanting to make an impact!

One of the book’s real gifts for me was in sensitising me to my audience’s ‘higher’ motivations, rather than just baser or more selfish appeals (the authors refer to this as ‘getting out of Maslow’s basement’). This nicely reflected my underlying – but hitherto undeveloped – approach, enabling me to speak more authentically and forcefully, with greater resonance for my readership and clients.

Another of the book’s great gifts for me was in teaching how to correctly use mental visualisation to solve problems and improve performance, in a nice and much-needed contrast to the pop-psychology and self-help gurus (The Secret – this means you!). This is a good thing to get at any time of the year, but especially when setting goals for the new year. And all of Made to Stick’s assertions are soundly backed by credible and solid academic research. Who would have thought you’d get all this in a book about communicating more clearly!

The other terrific aspect of Made to Stick is its legacy in inviting people to look for stories in their own lives and experience. Stories play a key role in making ideas sticky - they’re concrete, credible and more memorable than straight facts: ‘facts tell, stories sell’. The authors emphasise that you don’t even have to create stories at all; rather, become a story spotter: just recognise when life is giving you the gift of a story to use. Nice.

I may sound like I’m on commission for sales of Made to Stick (regrettably this is not so) but I am very enthusiastic about what this compact and considered book has to offer.

Here’s my sticky recommendation: buy not one, not two, but three copies of this book: one for work, one for home, and one to keep in the glovebox of the car (so you can read it at the red traffic lights). And then join with me in lobbying the Gideons to place a copy in every motel room…
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William Cooke
5.0 out of 5 stars Stick THIS!
Reviewed in the United States on October 3, 2011
Verified Purchase
Once, I had the extraordinary honor to meet Mother Teresa. She was attending the dedication of a Missionaries of Charity convent in Brooklyn. The day was hot, the church was packed... everyone stretching their necks to see Nobel Peace Prize winner, some believe future Saint, Mother Teresa. Her presence was so ordinary, it was striking. She is quoted in Made to Stick as having said, "If I look at the mass, I will never act. If I look at the one, I will."

By the time you've been on the planet several decades you begin to wonder why some great ideas don't get the traction they should, while other, totally moronic ideas do. How is it possible that the professional debater lost to the good ole boy? How has the national debt exploded to $15 trillion dollars? Why are people questioning whether the social safety net is fair? Alternatively, there are those persistent ideas that are altogether false! "9/11 was an inside job," or "The President is an Islamic terrorist from Kenya." In Made to Stick, brothers Chip and Dan Heath help the reader understand why ideas "stick."

An invaluable lesson of Made to Stick is to understand the different ways we approach problems by virtue of our experience - what has already stuck in our minds.

There is a dynamic tension between those with experience and those with new ideas. Those who have been with your agency forever and who may have written the book, sometimes literally, are often shackled with the "Curse of Knowledge." In their minds, they may have much more to figure out about the problem than those who approach the same problem fresh. The authors liken it to being able to tap out a tune playing in your head. To you it makes perfect sense (you hear the melody of "America the Beautiful") but to someone else, all they hear is tap-tap-tap-tap-tap-tap-tap-tap. Overcoming this kind of disconnect is a challenge addressed in Made to Stick.

Especially when the economy is struggling, sticky ideas need to reflect the principles that matter, viz., those that address your agency's mission and vision. "We help people with developmental disabilities live richer lives." This idea is expressed, embodied, told and retold, every day, hourly, by those working at the NYS Office for People with Developmental Disabilities, who have responsibilities of direct care for those with intellectual and developmental disabilities. Why does this idea stick?

In Made to Stick, the authors discuss many sticky ideas, including Jared, the guy who lost 245 pounds by eating sandwiches from the fast food chain, Subway. As such, you might think that Made to Stick is a book about public relations, but it is more. Many agencies have a "Jared." He may be real-life and his name Bernard, or Judy; or fictional, like Lynnie or Homan (all of whom I have written about elsewhere).

Spectacular stories stick because of what the authors describe as their SUCCESs: They are: simple, unexpected, concrete, credible, emotional, stories. Master these steps and your ideas will stick.

Importantly, and simply (!), spectacular stories stick because someone notices. Someone cares, recognizes the idea is unique, and takes the initiative (perhaps, risk) to tell the story... and the idea sticks. ...You know, really, Jared lost 245 pounds! Maybe eating at Subway is a good idea! After a brief departure in 2005, Subway sales dropped 10%! Now, whenever Subway sales are sluggish, you find him back on TV. And, look! I mentioned Subway five times in this brief review!)

Mother Teresa moved Heaven and Earth. She still does. At a time when America needs ideas, Chip and Dan Heath reminds us how to make them stick.
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Zadik
5.0 out of 5 stars If you are looking yo make something resonate
Reviewed in the United States on September 3, 2023
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This books takes simple concepts, to show how a story can resonate and have your audience captive to what you are telling them
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Cask05
5.0 out of 5 stars Take it to work...
Reviewed in the United States on September 16, 2007
Verified Purchase
My 25-minute commute to and from work with a MP3 player is not at all stressful but sometimes monotonous. I plopped in the audio book CDs sequentially into my now-obsolete auto CD player, and voila! Well spent time listening to a useful method, a small part of which I already knew but hadn't yet codified into a formulaic like "SUCCES" (you can read the reviews here for the meaning of that acronym).

This audio book did it for me. I deal with colleagues that don't know how to write proposals and with others trying to teach exclusively from text-only PowerPoint charts at 40-60 slides per hour (yuck!). I now come in with a new acronym (SUCCES) and wow them into thinking about what they're trying to do. Sometimes it's to get their audiences to remember what they want. Whether or not our audience remembers who said something often times isn't as important as what they remember was said. If you adhere to the principles found in this book, later your audience may find that they can't seem get your key ideas out of their head. For instance, the example of Steven Jobs on the spur of the moment tossing his appointment planner on the conference table as an example of the size/shape of a conceptual notepad computer when briefing a potential investment firm. That simple idea echoed in the minds of his audience well after his presentation and got him his intended investment.

Note that buyers of this work could have very different expectations. Avoid buyer's remorse by understanding what this book really is. "How sticky ideas are created" is a reasonable subtitle. The framework used here is conceptual; an exhaustive list of detailed how-to examples or processes won't be found here. I believe that reader's experience and imagination is needed to complete the lesson to obtain real value. Those looking for advanced material in this subject area will probably be disappointed. But for those just learning this subject area, there is very good material here.

Now a word on the subject matter delivery: it isn't very consistent in my opinion. That's where the audio book comes in: the CD keeps playing and you get to listen with one ear for those known boring sections. However I periodically found that my 25-minute commute wasn't long enough because I kept punching the rewind button on the CD player. In particular, the last chapter is very meaty--in fact too meaty. I would like more explanation and more examples in this chapter. However, this may be asking a little too much from the authors. Maybe the best examples are the ones that we have personally encountered but didn't know what to do. Do people listen to your ideas and simply walk away? Others argue, but don't agree to carry the ball forward? Still others just don't listen at all? These examples need to be reflectively thought through and new example approaches imagined before you encounter these situations again. This is where the rubber meets the road. Don't trash the book if it doesn't give you the exact answer. Trash your knee jerk reactions instead and think about new tricks using the approach in this book.
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FarW
5.0 out of 5 stars Timeless book
Reviewed in the United States on August 24, 2023
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I highly recommend this book for anyone in marketing, business leadership or entrepreneurs who want to improve their pitch decks.
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Some Writer's Life
5.0 out of 5 stars The Power of Story
Reviewed in the United States on November 10, 2015
Verified Purchase
Some time ago, actually a very long time ago, our ancient ancestors sat around a fire burning brightly within the cool confines of a mountain cave. The walls, decorated with painted hand prints and animals told the story of the small tribe. There was silence for a moment, juxtaposed against the recent great debate over what to do. Many disagreed, saying it was a bad idea, against the ancient ways even. No one had ever done it. It should not be attempted. Finally, a chance was taken. The meat, a large, tender piece of fresh mastodon, was thrown over the flame and the way we ate was forever changed; barbecue had been invented.

That's a highly unlikely story, but might make for a great presentation for a new restaurant, commercial, or advertising campaign. In fact, if you read this review, the only thing that might stick is the image of some roasting piece of meat. You might even smell the fat cooking and sizzling over the flames... and so, ideas, especially those which we can visualize, stick.

Of course, this is just one element presented in the book, and a far better job is done explaining exactly why ideas stick (and others don't). But is this book for you?

In short yes, it's good for everyone. However, I'd say three key groups of people can get the greatest benefit from this book: writers, marketers, and teachers.

I've left leaders [business mainly - though any kind really] out of this because I think anyone that subscribes to the simple paradigms established in this book put the three categories above before leadership, or at the very least, know they are essential for good leadership.

Ultimately, Made to Stick is a book about communication. More specifically, a book about communicating ideas, and doing so effectively. While by most accounts it comes across as common sense (all easily followed principals do), there is still loads of advice presented with practical application.

Of course, most people will pick this up in likely expectation of changing their organization, or finally being heard. The examples in the book lend themselves to this quite well. However, the reality is often, even with the most noble of intentions, one person won't affect change, even with ideas that stick.

Why?

As the book puts it, the curse of knowledge, or really the curse of knowledge past (my take on the book's established villain).

So what is one to do? I say start in places where you do have influence, or as least some semblance of that. The ideas are quite practical within our homes, small groups, and even friendships. That is, those areas where we have [some] current, control over our message.

If you are so blessed to have this in your current place of work (the three groups mentioned previously are most apt to implement the philosophies in my opinion), I think you will find quick wins that will seed, later, much grander victories.
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Don Green
5.0 out of 5 stars good value
Reviewed in the United States on August 21, 2023
Verified Purchase
Excellent source for guidance on creative writing with great true to life examples that stick with you!
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