Top critical review
1.0 out of 5 starsRocks in my coffee too
Reviewed in the United States on June 26, 2018
I just wanted to leave a quick review to help a potential buyer. I usually buy Espresso Vivace, Doma, or Klatch, but I ran out, and ordered this to try it. I read the negative reviews about Amazon customers finding rocks in their Lavazza beans, so I was a little worried about it. But I thought it was probably pretty rare. Unfortunately, I found Rocks in my coffee too. Part way through the bag I heard the noise and I knew it was a rock. I've had my Mazzer Mini grinder for over a decade, and it's never made that noise before. I turned it off immediately and looked through the ground coffee for the rock. I found a rock about 7mm x 2mm (after it went through the grinder). See photo. There were probably more fragments in the coffee I tossed - before I thought of looking for them. So that made me curious about the rest of the beans. I placed part of the beans in a pot of water, so that the rocks would sink to the bottom. I found one rock and it was about 7mm x 7mm (about 1/4"). If I found two rocks I am sure there were more. I only looked through a portion of the beans.
My grinder burrs are probably damaged - not being designed to grind rocks. I plan to replace them now. The grinder burrs are $50 to $60. I'm researching it now to see if I can install those myself. This turned out to be the most expensive coffee that I ever purchased.
I don't get it. I have been buying different Italian roast beans for 15 years and never once had rocks. Lavazza must know about it. They apparantly read the reviews. I don't understand why their quality department allows it, and why they don't fire the suppliers that provide them with these beans. Coffee beans with rocks are presumably less expensive, but there is a cost to losing customers. I will never purchase Lavazza again.
Sorry. I meant to keep it short. I still can't believe it. Rocks. In my coffee. How did the coffee taste? Who cares?
July 2018 Update: I posted photos of the rocks and the bag with Mfg codes. I sent the photos and MFG codes to Lavazza, as they had requested that when they made their comment.
Aug 2018 Update: I was not allowed to reply to the comment from Lavazza, so I just wanted to add this... The MFD is 25/01/2018. The B.B. is 30/12-2019. The B.No is CA25AD. Lavazza never responded to my email that they requested. From reading their comment that we should buy beans directly from Lavazza, I can't tell if they are saying they sell a lower grade of beans to resellers, or that resellers may have counterfeit Lavazza beans.
