Top critical review
2 people found this helpful
Warped table and limited support for Amazon purchases
on January 23, 2018
I was really excited to use this fence. Unfortunately, I was not able to use it right away because of the cold weather and life (I’m a hobbyist). So when I finally unpacked it I immediately realized the table was bowed and I could see light coming from under the fence. It was well past the time limit for returns-and I realize this was on me. However, I read several reviews complaining about tables warped right out of the package. I had read many accounts of the company standing by their products and was encouraged to call, despite the passage of time. The customer service rep I spoke with was polite- but once he heard I’d purchased it off Amazon- I was immediately told there was “nothing they could do” because of some kind of separate arrangements on their products sold by Amazon. I tried to get more details on why but the rep did not seem to know specifics, just that Amazon is a “whole other issue” and product replacement is out of their hands. He then suggested I email their product support to look at options and a few days later I received a response. The letter,with a form attached, asked me to fill it out and mail the table back to them for an inspection. IF they found the table was bowed, as I claimed, they would consider replacing. Apparently a picture of sunlight shining through under the fence would not do.
The cost of mailing the table back to them was ridiculous and I was upset with myself for not opening the package sooner and definitely regretting I paid so much because it was “Woodpeckers.” But never in a million years given the quality of the rulers and T-Squares I own, would I have suspected Woodpecker’s would sell a table, at this price point, made with MDF prone to warping, despite the textured and durable coating. There is not any coating in the center of the table, just bare MDF, and maybe this area was the problem. Yet they continued to sell it. I was upset with them because of the “friendly but formal” responses and finding out they do not, or cannot, stand behind their products if you purchased them via Amazon.
So after some time, I just made my own table using theirs as a template. I laminated good quality baltic birch pieces together in order to match the thickness and used the Woodpecker’s tracks, hardware, and fence. I’ve attached my new table to the cast-iron table using 2 “Microjig Dovetail Clamps” (hands-down one of my favorite products) and all has worked out in the end. I have-and will continue to- buy items from Woodpecker’s because the majority of their products are outstanding. But now when I do, it is always directly from their website or in the Woodcraft store.