We received this refurbished product for one of our offices and it has been just great. Shipping was prompt and it was well packaged, undamaged, and came with all its accessories including the remote. It looked new, hardly refurbished. The picture is really sharp, sound is decent, and the remote is not so difficult to figure out. The Sound went out a few months later. The monitor kept showing the volume control as though someone as pressing the reduce volume button. We are a tech firm and I had speakers bridged to jump to an external source. We do not recommend this Set. It has defective volume control boards installed. There were many complaints logged on in 2011, including ours.
I recently purchased this product and I've been using it for the past 2 months and it's just great. I like it a lot, features are great, easy to use, I use it as a computer monitor, TV and dvd player. It love it!