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3.0 out of 5 starsREAD THIS IF YOU ARE HAVING TROUBLE PROGRAMMING !!
ByTekon February 17, 2016
IF YOU ARE HAVING TROUBLE PROGRAMMING THIS REMOTE, READ THIS !!!
case study: I was programming this remote to 4 z-wave switches (one on each of the 4 buttons). 3 of them linked up perfectly fine on the first try. The 4th one pretended like it linked, all the lights blinked according to the instructions. but when I pushed the on or off buttons, nothing happened. no light blink on the remote, no switch activation, nothing. As it turns out, the last one I tried that wasn't working had a node ID of 39. I even tried adding a new one in as I thought that the switch might be bad. The new replacement one came in with Node ID 40.
This remote can only address devices with node IDs 1-24 !!! Pay very close attention. I struggled with this for weeks, called so many people, finally figured it out with the help of some folks. the one switch that wasn't working had node ID 39... and its replacement was 40. unfortunately it took an act of congress to get the hub reset so I could rebuild the network and reassign the NODE IDs, but once I did, it works like a dream. All the switches are now less than 24 in the network, and everything responds perfectly now.
NOTE that the remote itself DOES NOT have to be ID under 24. Only the target devices. SO....if you are building a new network from scratch, be sure to include the target devices first, and add this remote last so that it doesn't burn one of the precious lower IDs.
IF YOU ARE USING ADT PULSE : This device WILL work with the system. You can include the remote on the ADT network thru the pulse web portal with no problems. Just be certain that your existing switches and plugs are NODE ID up to 24. If you have an existing network in place and you have switches above ID 24, those switches will not work with this remote. To fix this problem, you must rebuild your entire pulse "site". This will completely erase everything in your profile, including floorplans, names, devices, everything. The process is complicated and time consuming, and this is a very foreign concept to ADT support, so you're going to have to explain it to them. What you have to do is this:
1. Call ADT and have them dispatch a technician to your location. Yes, you MUST have an installer on site. This cannot be done from remote. Explain to the person on the phone that you need ot have your site deleted and recreated from scratch. When they ask why, explain that you have a complex zwave network that requires specific configuration and you need to reset the pulse gateway to accommodate for the setup.
2. When the technician is on site, the tech must call in and have the support person completely delete your site from the ADT system. This step is absolutely required. The node ID table resides in the netgear pulse hub, and it must be reset completely in order to wipe out the node ID table. The ONLY way to do this is to completely eliminate the site and reinstall it from scratch.
3. The technician will then rebuild the network from scratch, just as if they were installing the system for the first time. They will have to re-activate the system with the phone support folks. The tech will ask you for your primary code on the panel in order to put it into programming mode. Knowing you must do this, my suggestion is to reprogram 1234 into the panel so that you can tell the tech 1234 and not give out your main code. The tech can help you do this before starting the reset.
4. All of your Pulse devices will need to be re-added again. Be sure to run the "reset" command on each one before including it in the new network. This will re-assign the Node IDs starting from 2.
5. after you have added all your devices back in, then add the remote in this page into the system.
6. yes I know this is a long and huge pain to do, but the idea of NODE IDs is so foreign to ADT support people, that they have no concept of what to do with it. You basically have to tell them step by step what to do, and the entire time the tech will be looking at you like you have no idea what you are talking about. They just don't do this kind of work regularly.
Hope the month of beating my head on a brick wall makes it easier for you !!!
I don't know what the reset steps are for other zwave hubs out there, I only know the ADT system because I have it and had to figure this out myself. So, if you have a different gateway then please refer to the manual or service provider for information on how to reset the gateway.