Top critical review
Great concept for a dog door and the only one of it's kind. But suffers from flimsy manufacturing.
Reviewed in the United States on June 24, 2016
This product is a great idea that suffers from low quality manufacturing.
I live in an area with lots of raccoons, possums, coyotes, etc. In addition I am always concerns that a large dog door will be too inviting to burglars and other bad folks. My dog is long and lanky, so there is no other option other than installing a large dog door. I searched and searched and searched for a dog door that offers something other than your standard flap. This was the only product that came close. I like the idea that a specific collar is needed and that it isn't simply motion controlled. I also like that the sensitivity can be adjusted. So I can have the door open as my dog is a few feet away or very close. The dog tends to walk by or lay by the door when out in the yard. So I can reduce the outdoor sensor to it isn't constantly opening. The unit itself is pretty long, but not too deep. It was no more difficult to install than any other dog door. I just used a jigsaw to open the hole a bit more for the needed size. I have both the battery and electrical cord option. I currently use the battery since I don't like how the cord would hang in the space I have. I have to charge the battery about once a week or more and it takes an hour+ to fully charge on average. I do like the door and hope it lasts. There are no competitors out there that have anything similar to this.
Now for the bad. Despite the great design of the door, the quality of the product is severely lacking. My first order arrived with one of the senior knobs already snapped off. I looked it over careful hoping that it had just come loose, or maybe I could even superglue it back on. But the neck (?) where the knob connects to the inner workings was toothpick thin, possibly thinner. I am still concerned that such a thin flimsy piece of plastic is all that I have to control the sensor. It should at the very least be metal. I dread the day that I bump the door with my hips as I bring groceries in and snap it off. Or a kid or clumsy person doesn't take care. I contacted the company (The pain of dealing with 3rd parties and not Amazon) and they agreed to send another one out ASAP. The next day another employee called and left a message saying they would not send the replacement if I did not call them immediately to give them a credit card in case I did not send the defective product back. The woman was strangely aggressive and terse, the opposite of the nice woman who took my original complaint.
One I got the replacement door I installed it right away. Within about a week the tab that holds the battery cover in place snapped off. It is also a pretty thin flimsy piece of plastic. About a week after that I started noticing the door would open when the dog was exciting, but would only open sometimes when the dog tried to come back inside. After a few days the outside sensor stopped working completely. Which really sucked since temperatures were getting into the 80s and I needed to make sure the dog could get inside. I called the company again and they sent me instruction on how to reset the door. That did not work. So they sent me a package that had a new sensor in it. It was not really complicated to replace, but it was a nuisance for sure. The door was only about 2 months old. Once the sensor was replaced and the door remounted, it worked great. It still works great in fact. The door is kinda loud, so you won't want to install it anywhere that will annoy you.
Overall it is a great concept, and the only automatic dog door like it out there. But they manufacturing is sooooooo bad that I've had multiple parts break and/or need replacing within the first few months.