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3 of 4 people found the following review helpful
on September 3, 2010
Well what else can be said that hasn't been already....
- The Super Amoled screen is just amazing, although now on day 3 with my phone I already have a dead pixel(I wonder if that would merit a hardware replacement any thoughts?) It's tiny i know but still bugs me especially since I've only had it for a few days.

- The keyboard is very roomy, though(like any phone) it takes getting used to. Coming from a T-mobile G1 I could text pretty quickly without ever having to look down at the keyboard. I hope I can get to the same level with this phone.

Some major(for me) gripes that I've had with the phone so far:
- When using the supplied cable to charge from a usb port(except for the supplied wall-usb charger) the phone automatically unmounts the SD card. So for example while playing music from the phone in my car through the AUX jack... I plug it into my USB car charger using the supplied cable and the music stops. I have to unlock the phone, turn off the usb mass storage and resume the music playing. Hopefully this can be fixed with a software update.

- The 16GB micro SD card is generous in size but really slow being only a class 2. Large transfers to and from PC through USB can take a while. I haven't had any issues with the camera and taking pictures though i haven't yet tried video but I'm sure it'll be fine. And yes I know this is a VERY easily remedied issue. But i thought I should let would-be buyers know.

- Battery(like others have mentioned) isn't the greatest. But keeping the 4G off(especially if your not in a 4G area) and occasionally using the task manager to end apps that you are not and will not be needing for a while, will greatly extend battery life. Also the live wallpapers look AMAZING on the screen but also rapidly drain the battery.

- Battery related... If your running low on battery the phone will not allow you to use the camera. This might be a case where a spare would be useful while on vacation, etc...

- Lock Pattern: I was basically forced to use one with this phone since while in my pocket i felt it get really hot and when i took it out i noticed that it was unlocked and doing all sorts of weird stuff like launching apps and bringing up the long-press menu randomly. Having a lock pattern is good to have anyways but I was kind of hoping that I wouldn't need one. I have fairly large hands but even still, now with the 4" screen writing the unlock pattern is a slower process than it was on my G1. If you have smaller hands I would recommend physically holding the device before purchasing online.

Don't get me wrong I've been waiting for a 5 row keyboard for a while now and I don't regret my purchase at all, i absolutely love this phone.

On a side note I haven't had any issues with Sprint so far, coming from an almost decade long T-mobile customer it was a tough decision switching carriers but their plans and plan features are great so far. Also I haven't had any issues with coverage in the Los Angeles area, I usually keep 4G off though to save battery.

Cheers!
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1 of 1 people found the following review helpful
on October 25, 2010
Verified Purchase
The phone is hands down the best phone I have owned thus far. Battery life is somewhat iffy, but compared to the EVO it is good. I can go an entire day of medium use with a full battery. That being said, having an extra micro-usb to charge on the go is recommended. The phone doesn't have froyo yet, but it is amazingly fast as is. The build of the phone feels strong and the screen has already taken some punishment with no visible wear (I dropped it face first on a hardwood floor).

Getting service on the phone wasn't nearly as streamlined as I thought it would be. It is not explicitly stated that it will take 2-5 business days for amazon to contact you with the information for setting up the account, if they do at all. I had to contact Amazon after 5 business days to obtain the proper information to set up my account with Sprint. It was cut and dry after I contacted Amazon, but waiting that long with no heads up from the company had me worried.

Overall, good phone with a good interface. Email Amazon if you have waited over the 5 days to get them to expedite your service setup.
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5 of 7 people found the following review helpful
on November 17, 2010
Verified Purchase
Unfortunately, bad support and well documented GPS bug hold this phone back.

Froyo or Android 2.2 has been long delayed for this phone with the timetable being constantly pushed back until it seems that Gingerbread will be out by the time Froyo appears for the Epic. Samsung software support is extremely slow or nonexistent especially compared the the like of HTC or Motorola.

To cap it off there is an extremely widespread GPS bug present on ALL Galaxy S type phones (Epic is in that family) where the gps cache is buggy and the phone can't achieve or is extremely slow to lock on to GPS satellites. You'll still be able to get a general idea of where you are (30 meters or so) through the cell signal, but forget about navigation and accurate readings. The only way to get around this is through convoluted system settings which should not be touched and only help with the problem, not solve it. The new Froyo coming out so far does not seem to address this issue.

Search around and you'll find a ton of people complaining about this with Samsung refusing to even admit there is a problem.

Other than that, the phone runs great, which is a shame..... The screen is gorgeous, the response is snappy. Its too bad that such a great product is held back by poor support.
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1 of 1 people found the following review helpful
on October 5, 2010
Verified Purchase
The phone is fast and responsive - definately a step up from the G1 that I previously owned.
I am not happy at all with the Amazon pricing. The phone dropped $50 in price 7 days after I ordered it (4 days after I received the phone). Amazon is unwilling to refund the difference or do anything at all to my satisfaction. Had I known the price would drop, I would have been perfectly willing to wait the 7 days.

Had a ordered from Amazon wirelessly rather than Amazon they would have been willing to help me.
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1 of 1 people found the following review helpful
on January 24, 2011
This phones battery life is not so good, YOU MUST have a extended battery pack to match the battery life (maybe a little more) of a iphone. GPS isn't so good, dont use for walking. must restart every so often otherwise it goes crazy, i wish android would make their own video calling app. The Qik app IS TERRABLE!!! And skype doesnt yet work for this phone, yea they have it but skype really just doesnt work.(Cant log-in) 4g is fast but only with a catch. The EVO has an even worse battery life.
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1 of 1 people found the following review helpful
on January 26, 2013
If your calling plan provides for an annual upgrade, then this is an absolutely fantastic phone. All positive reviews are accurate, I was deeply in love w/ my new phone. After a year it is another matter, one problem after another & in scanning various user sites I find I am not alone in any of them:
- phone (& clock) freezes & can only be reset by removing battery
- phone turns off & on by itself for no reason
- phones turns off by itself (fully charged battery)
- usb connected message keeps flashing after disconnected

Soft reset is virtually impossible as you must press recessed on/off button, volume down & camera all at once. After just over a year the phone eventually turned off & showed indications it no longer recognized charger or battery, just acted like a paper weight. Now back from repairs - has yet to turn off/on by itself, but all off the above have happened just hours after reactivating, including the start of the usb message. User lists seem to indicate the this indicates damage to the "charging port".
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1 of 1 people found the following review helpful
on February 15, 2012
Below is a copy and paste job of an email I just forwarded to Sprint and Samsung. I have spent literally (in the real sense of the word, no hyperbole intended) over 24 hours of my time speaking with customer service, advanced tech support, going to local sprint repair stores, etc. to address issues with this phone. I highly suggest that people think twice before purchasing this phone. I am on my third one and am waiting for a fourth. I hope this helps.

This is not an inquiry, it's a statement. I have a Samsung Epic that is the bane of my existence. This phone is almost as frustrating and inconsistent as my HTC Hero. Here are the issues with the phone: multiple "connection lost errors" despite active wifi connection, GPS DOES NOT WORK (not in Philadelphia, a major city, not in Tucson AZ, a major city that is totally flat with no mountains, not in NYC, and not in my home area, Scranton PA, even right next to my girlfriend who also has Sprint but has a Motorolla when her GPS worked fine, the phone seems to prefer to give me an endless "searching for GPS" message rather than doing its job, I lose data connections like it is the primary function of the phone to do so (this requires a soft reset to fix, which it does not always do and which drains the battery significantly throughout the day), data won't send with active 3g connection, charger port has bad connection, and recently phone calls and texts won't go through even with full bars. This is my third Epic since I purchased the original and I'm waiting for my fourth. I'm not sure if it's the service or the equipment, but the whole experience is pitiful.

Sincerly,
----------
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1 of 1 people found the following review helpful
I bought the phone back in August of 2010, and was impressed only because i was naive as to what a good phone is supposed to do. After owning it for less than a year i was getting extremely frustrated with the phone. It was getting sluggish, for no apparent reason, the battery life was awful. I couldn't receive picture messages unless I was on wifi or 4g. 4g is extremely spotty especially in the O.C. The phone's app's were constantly force closing. Opening apps, took far too long. So after less than a year, i hated this phone. Most of these problems could have been fixed if Samsung supported there products, but they do not. So the consumer ends up with a mildly decent product for about 6 months, after which they are so frustrated with, they're basically forced to buy a new "faster" phone, so that precious seconds aren't wasted from their life. Thus continues the vicious circle of crap released by phone company and phone manufactures. Of course there are exceptions to this, but samsung is not one of those exceptions.
However there is light at the end of this tunnel. There is a myriad of 3rd party developers that release wonderful modified or updated ROMS for the android OS. These ROMS are finely tuned and optimized to take full advantage of the phones hardware. Because of these creative and intelligent souls, I now own a phone that i can be proud of. It's faster, smoother, glitch free and works damn near flawlessly.
.Im not one of those people that have to have the latest and greatest the day its released. I buy products with the intentions of getting the most out of them and take pride in keeping my 1yr old antique phone running great. Dont get caught up in trying to keep up with the Jones's.
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1 of 1 people found the following review helpful
on January 9, 2012
More of a ramble across a number of areas.. the phone, the service provider, the content provider... critiquing cloud products almost induces rambling... so if you don't like that.. you might want to skip this review.

The good new is that the phone runs Android. On Sprint, the current version at this writing is 2.3.5. That gives you decent Android services which you may already be familiar with. The other good parts are the full keyboard, the amazing display, the wifi/4g sharing option, the dual camera (front/back) and reasonably good external speaker, and excellent internal speaker. gps/bluetooth are almost givens. Portrait/landscape tilt are fairly responsive. Removable battery is great for sharing batteries with others in the family, as well as having extra on hand when traveling (which I do 40% of the time - I have 4 batteries, which gives a good 2-3 days service while commuting 10,000 miles between airports.)

The bad parts of the phone - software - filesystem - the file system is painfully slow. Sprint / Samsung chose to go with a file system format that is not designed for speed. This decision is what really kills the performance on this phone. There is noticable lag when you use the phone and switch between apps and the desktops. You must be selective and streamline what apps you run on the phone. This leads you to becoming a guru at moving apps between your SD card and the phone memory, and also loading/unloading apps.

The lag also induces double tap annoyance errors - did it accept my input? or did I miss it? Since the touch capabilities on the android platform aren't 100% accurate sometimes the lag / tap makes you wonder if the phone accepted your input, and you tap again, leading to undesirable results, or if you are cautious, you wait, and then you are annoyed due to additional lag as the phone processes your request, or you discover your tap didn't actually get recognized.

GPS - Sometimes just stops working while in use.. you need to exit out of nav, and back in.. good times when driving in traffic. Sometimes, that doesn't work. You have to reboot the phone. Even more awesome... Good thing we have 2 phones. :)

Bluetooth - sometimes the phone will 'see' the remote device, but doesn't actually 'link' until you have redone an entire cycle of 'syncing' this is rare, random but does occur.

Battery life - you will either tether constantly or buy batteries. Buying batteries from Sprint stores is nearly impossible, and the market is flooded with low cost cheap imitation (pirated?) batteries. I have found only 1 reputable dealer who sells the battery + cradle + usb power supply that is Samsung OEM NIB Retail.

I have been to no less than 3 sprint stores from Portland, OR to Jersey City, NJ and none has ever had the retail package available. Given this is their 'best phone' as the one is Portland, OR said (both Corporate and non-Corporate owned stores have said this btw) you have to wonder why they aren't offering additional batteries in stock?

Other service problems are that the phone runs on 2.3.5 - Sprint is painfully slow in updating and you will not be happy to find that the built in bluetooth service won't work with external devices as of this writing. Additionally, the small screen and lack of USB video driver support means you won't be able to use an external display just yet. Once Sprint and Google deliver updates to the software to support both of these features, you are looking at a fairly stable hardened platform that can deliver mail, web, shopping, banking, movies/videos, social, games, phone, SMS, GPS, navigation, mapping and for the unix guys out there SCP/SFTP/SSH in a small package.

So, if you're in it for the long haul, aren't prone to hopping service providers, and want a phone that is reasonable decent that you work around with Google then you have selected a good option.

For the price of the service contracts, coverage of 3g/4g, version of the app and ooh, ahh factor for the screen/flip keyboard it's 'good enough', which seems to be what sells in most markets these days.
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1 of 1 people found the following review helpful
on January 7, 2012
Currently totaling 2.5 hours on phone and counting trying to have my old number from Verizon ported over to Sprint.

I finally diagnosed for them why they hadn't ported over my number (they were asking ATT and not Verizon). This successfully ported the number, but while on the phone, my device has begun to malfunction (and is continuously depressing '3' despite the screen being clean. Yikes

Now I can't return to AmazonWireless because it is at 32 days old and over 30 day warranty. Haven't been using it much, been waiting for my number to port...

Mortified...
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