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5 of 7 people found the following review helpful
on November 17, 2010
Unfortunately, bad support and well documented GPS bug hold this phone back.

Froyo or Android 2.2 has been long delayed for this phone with the timetable being constantly pushed back until it seems that Gingerbread will be out by the time Froyo appears for the Epic. Samsung software support is extremely slow or nonexistent especially compared the the like of HTC or Motorola.

To cap it off there is an extremely widespread GPS bug present on ALL Galaxy S type phones (Epic is in that family) where the gps cache is buggy and the phone can't achieve or is extremely slow to lock on to GPS satellites. You'll still be able to get a general idea of where you are (30 meters or so) through the cell signal, but forget about navigation and accurate readings. The only way to get around this is through convoluted system settings which should not be touched and only help with the problem, not solve it. The new Froyo coming out so far does not seem to address this issue.

Search around and you'll find a ton of people complaining about this with Samsung refusing to even admit there is a problem.

Other than that, the phone runs great, which is a shame..... The screen is gorgeous, the response is snappy. Its too bad that such a great product is held back by poor support.
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1 of 1 people found the following review helpful
on December 5, 2011
I bought this phone because it had the keyboard which was nice, and seemed to have a lot of horsepower (at the time)

Worst phone i've ever bought, (narrowly defeated by the Samsung Instinct actually) so, make that second worst.

It turns off for no reason, middle of a phone call, middle of the night when no one is touching it ect.

When it turns off the battery is at 40-60% and when it comes back on battery now at 4%. GPS never works. Gets stuck in headset mode with no headset plugged into it. Out of desperation what with the near constant failures for it to do anything right, i ROMed it. No change, running just as bad as before. No reason. I hate it, i hate it so much i want to set it on fire. Which i will promptly do upon buying an HTC or something.

Samsung, stop making phones and tablets, they are the worst things you've ever made, stick with TVs.
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1 of 1 people found the following review helpful
on January 7, 2012
Currently totaling 2.5 hours on phone and counting trying to have my old number from Verizon ported over to Sprint.

I finally diagnosed for them why they hadn't ported over my number (they were asking ATT and not Verizon). This successfully ported the number, but while on the phone, my device has begun to malfunction (and is continuously depressing '3' despite the screen being clean. Yikes

Now I can't return to AmazonWireless because it is at 32 days old and over 30 day warranty. Haven't been using it much, been waiting for my number to port...

Mortified...
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1 of 1 people found the following review helpful
on September 21, 2011
Beware buyers. The epic is a good phone but in todays technology market its all about the updates!!! Htc phones are really quick at putting out updates just like apple. samsungs are already out of date before you buy them. and wait a whole year to get new updates when others already have them. AVOID samsung phone!!!! samsung just poops out phones every month... and dont even try to keep their customers satisfied. Ive waited so long for my gingerbread update that i just went online and downloaded the leak of it. I shouldnt have to do that.
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1 of 1 people found the following review helpful
on October 5, 2010
The phone is fast and responsive - definately a step up from the G1 that I previously owned.
I am not happy at all with the Amazon pricing. The phone dropped $50 in price 7 days after I ordered it (4 days after I received the phone). Amazon is unwilling to refund the difference or do anything at all to my satisfaction. Had I known the price would drop, I would have been perfectly willing to wait the 7 days.

Had a ordered from Amazon wirelessly rather than Amazon they would have been willing to help me.
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1 of 1 people found the following review helpful
on January 24, 2011
This phones battery life is not so good, YOU MUST have a extended battery pack to match the battery life (maybe a little more) of a iphone. GPS isn't so good, dont use for walking. must restart every so often otherwise it goes crazy, i wish android would make their own video calling app. The Qik app IS TERRABLE!!! And skype doesnt yet work for this phone, yea they have it but skype really just doesnt work.(Cant log-in) 4g is fast but only with a catch. The EVO has an even worse battery life.
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1 of 1 people found the following review helpful
on February 28, 2011
GPS Issues, responsiveness of the phone (lag) becomes an issue as the file system gets fragmented. Stuck in Android 2.1 since Summer of 2010, was still 2.1 by the time 2.3 came out (Date Feb 20 2011?). No word from Samsung or Spring. Not going to be buying another Samsung phone it seems.
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1 of 1 people found the following review helpful
on May 4, 2011
I added a second line to my account with Sprint, just to try both of these phones. After 1 week, I used both phones a lot. I am by far very pleased with the Epic.

Evo is a great phone too, but not practical because of its size and is a battery hog.
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on January 19, 2012
Sprint Samsung Epic 4G.
I am still surprized how much time I spent on fixing Epic 4G!
It seemed like a decent phone, but had several serious problems:
1. Short battery life = upgraded to thick 2x battery with a thick cover.
2. Spring has very poor coverage = after a year of suffering discovered, that roaming and data roaming are free and now always use roaming option no matter what. That solved signal problem but there is no 4G anymore.
3. The physical keyboard skipps keys especially if a key is repeated twice. I was really disappointed about that for 1.5 years.
Gingerbread update, as appears now doesn't solve this problem.
So what I did:
(originally I rooted my Froyo (old android os) and installed a keyboard fix. Rooting is a process that allows modifying the Android system deep inside. The original fix didn't fix the problem. ) Then I discovered that my phone doesn't install the gingerbread update that was feeded by Sprint. After a couple of months, I decided to force it and succeded.
(This set of instructions was great and educational, but didn't work for me - http://goo.gl/Ecn6X
the phone would beep (1+3) vibrations signaling about the system crash after restart.)

Here are the steps that worked:
1. Download "App list backup" from market.
http://goo.gl/zG8Qg
Backup the list of apps to sd card. The program then helps installing the apps from the market one by one. Since there is so many of them it remembers which ones were installed. Not more than that.(Titanium backup is great except it requires rooting which I am not sure I want anymore since rooting prevents automatic upgrades).
2. Followed this instruction to Flash/Restore to Froyo EC05 (Procedure #1)
http://goo.gl/deKjd
3. Manually upgraded Froyo to Gingerbread.
http://goo.gl/vBWat
4. Installed a custom kernel with a keyboard fix.
http://goo.gl/l9Gsy

A quick test shows that the keyboard lag has been fixed. Otherwise it is an official Gingerbread eligible for further automatic updates.

Here are the files I used.
http://dl.dropbox.com/u/83934/epic/index.html
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on September 18, 2011
I am waiting on replacement #3 of this phone. I did my upgrade with Sprint July 6th, and within 30 days was back in the store with a touch screen that did not work. When you went to use the touchscreen dialer it was only showing a horizontal position and would not orientate to the vertical position. Along with that it would not allow the dial pad to show up. The only way you could dial was with the slide out keyboard or if it was connected by Bluetooth to the Sync in my truck. So, I took it in and the girl said,"Hmmm, I've had mine a year and never seen one do that. Did you take the battery out to reset it?" I replied yes and it did not work. I got phone number 2 and went on my way. Then this last week #2's touch screen started this going totally black on me where it wouldn't function it was on but you couldn't use it...except with Sync in my F150(Thank you Ford). As long as the Bluetooth is on it in the truck I could answer or make calls. I could not do anything else. So, I went back again to Sprint. The same girl waits on me after I ask if she remembers me and she says she does. And again I get "Hmmm, I've had mine a year and never seen one do that. Did you take the battery out to reset it?" " Yes, several times," I reply. So she calls the "tech" store across town to see if the can even look at fixing it. They say no, because they don't have parts. At this point she tells me she can order me a new phone. I ask if there are any other phones to choose from and she gives me 3 options which I didn't care for, at which point I tell her just to order #3. I am told it is on back order and will be at least 3-5 bus. days to ship. I have since been in touch with Sprint, two times by phone, and found out that they will not allow me to choose another phone and I am being sent a refurbished phone, even though I paid for a new working phone. I was basically told by Sprint suck it up and take the hosing like a big girl. Other than the touch screen sucking, I really found the ringer volume to be for crap. It is not loud even on the loudest setting. There are also a lot of junk apps loaded that it won't let you remove and it can be slow to load pages, email or post to FB. I usually like Samsung, my 2 previous phones were Samsung, but this one is sub-standard. I personally would not tell anybody to get this phone.
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