on September 13, 2011
Samsung Epic 4g, not only does it offer a great deal of many fantastic features, but just like any device, it has its flaws. After not being able to get my hands on a HTC Evo 4g mobile device, I gave up trying to get one and decided to go with a Samsung Epic 4g. I have to say that I am quite happy with my decision, although there are some things the phone and the software in the phone can be improved on. The Samsung Epic 4g is a good device and I would totally recommend it.I have had the Samsung epic for a year, since the first day it came out to be exact. I was told that the Epic was going to be one of the best phones in the market offering, "A rich 4.0 inch super AMOLED display, a full qwerty keyboard, fast 3G/4G speeds, 1 GHz processor, 1 GB ROM, and 512 MB of RAM." This convinced me to buy the phone. Indeed I did have one of the best phones out there, going from a Palm Pre, which I had to get a new one 5 times due to software problems, being defective, screens cracking, and it just breaking, the Epic was a big step forward. As time went on after having the Samsung Epic for a while things were not going so well.
After about half a year, my phone started to lag, battery life was not lasting me as long as it used to and speeds were not as fast anymore. I did some research, looking up anything that could help, but could not really find any sites or forums to help me with the lag. I do understand that Sprint itself has pretty slow speeds, but when it comes to WI-FI, it is pretty quick. It seemed that even in WIFI it was lagging. I have to agree with other reviews that battery life is not that great, but in my case that was not the problem before. With the help of friends and research I have found ways to keep my battery life last me a little longer by using task killers, turning off GPS and 4G (which is not available everywhere), and turning off your data. I came to the conclusion that maybe after dropping my phone countless times would have caused it to run slower than usual as I might have knocked something out of place. I have to say that after dropping my phone many times, it only has scratches and one a little crack that is barely noticeable. I can honestly say this is a good quality phone that also feels good in the hands.
The Samsung Epic 4g is a good phone, but it has its flaws which might turn some people off. But despite the fact that it tends to lag, the Samsung Epic 4g was a great device for me and as well for others. I am sad to say that I am letting this phone go as I am hopefully upgrading my phone this month to the Samsung Epic 4g Touch, A Samsung galaxy S2 device. I can say that the Epic has satisfied my needs in the way I use my phone, for texting, e-mail and internet browsing. If that is all you need then the Epic would be a good buy for you, despite sprints slow speeds, if there is a Wi-Fi network around, the Epic will not disappoint.
2 of 3 people found the following review helpful
on May 27, 2011
- Gorgeous, high-res, colorful and LARGE screen
- Big slide-out keyboard (in addition to on-screen one) has dedicated number keys
- Learning curve is short. Easy to understand
- Handles apps (like Angry Birds, live wallpaper) that Transform can't
- 16 Gb SD card included (can use up to 32 GB card)
- Very attractive on or off
- Great camera, hardware and software
- iPhone-like finger control of pictures and internet
- Battery life is short if applications are left running, or with heavy use of apps
- Phone is a little large for a pocket (but smaller than you'd think with that keyboard)
- I'm sure something better will come along, but you can't prevent that!
I've had the Samsung Epic 4G for a week now, and I love it. LOVE it. Let me explain why.
Had a 2-1/2 year old Samsung Rant, with slide-out keyboard. It was sort of an entry level smart phone, bought for texting--not apps. It got drowned in the washing machine, which wasn't a tragedy. The phone lost its novelty long ago, and was never useful beyond talking and texting.
I needed a new phone quickly, so switching carriers to get an iPhone was out the window. I went to the Sprint store, and looked around. I was happy to find Android phones that looked iPhone-ish, but with real keyboards. The Samsung Transform, the HTC Evo Shift and the Samsung Epic. Liked them all, but opted for the cheapest of the three, the Transform. Thought it was SUCH a jump from the Rant, it would be "good enough."
After two weeks, I got tired of "good enough." All of my previous phones had been "good enough." NONE had made me very happy. Transform is a good phone. It's a good texting device. The internet and apps were of course better than I'd ever had. But they were slow, and they were buggy. And the screen was only passable.
I finally got my receipt, boxed everything back up, and went back to Sprint to trade it in. I KNEW that the Epic was going to be my choice, but I gave the Evo a shot. Nope, Epic, all the way. It has a GORGEOUS and LARGE screen for one, and I knew from researching online that it had the fastest processor.
After having had real-world, hands-on experience with both, I really couldn't be happier. The Epic 4G is fast. It's responsive. It installs apps (or uninstalls them) very quickly. The wide keyboard is great, equal to (but slightly different from) the Transform's. The phone looks sexy when in standby mode, all black except for a silver band around the edge, and the chrome logos. It effortlessly logs onto wireless or 4G. I don't feel like I'm giving up anything, or getting "less than." And the screen. . .I'm not kidding, don't pass it up until you've really checked out the screen.
My advice to anyone getting their first big bump up to a real smart phone: Spend the money. If the prices are $100, $150 and $200? Don't automatically go for the cheap one. Don't necessarily go for the most expensive either. But with a two year commitment, think about it. Is a $50 savings worth two years of beeing slightly dissatisfied or worse? I learned the hard way, and had to pay a $35 restocking fee!
2 of 3 people found the following review helpful
on November 2, 2010
I've pre-ordered this phone & got it from Sprint on its premier day. I wanted it because it combines superior multimedia/social capabilities with a generous 5-rows physical QWERTY keyboard [along with SWYPE for Android right out the box, it provides the ultimate input selection]. It has everything I wanted: 4.0" Super 'Stunning' AMOLED touch screen [amazingly bright even in direct sunlight. You need to facilitate the Power Control Widget which allows 3 levels of Brightness]; 1.3 MP Front-Facing camera for video chat; 5.0 MP Rear-Facing camera that captures 720p HD video & has an LED Flash [functions as an LED flash light when needed!]; Android OS 2.1 out the box and is due to upgrade to Android 2.2 (aka, Froyo which will bring Flash support along with other cool features*); 1 GHz Hummingbird processor delivers a zippy, snappy, buttered experience!! Navigation is a breeze with 7 customizable home screens. Samsung's own totally revised TouchWiz 3.0 UI is bliss to navigate. What else? Hm, 16 GB of Memory with SD card expandability up to 32 GB; 512 MP of RAM/ROM; Free Turn-by turn GPS navigation; 3G/4G (where available)/Wi-Fi & Bluetooth connectivity options; Serves as a hotspot (optional) for up to 5 devices [that comes with a monthly fee] Status bar notifications and TRUE multitasking capabilities. The Android App Store gives you unlimited, unrestricted access to over 100,000 apps and rapidly growing. 3D games and movies are just so much fun to have in your pocket wherever you go. Now, I've had my Epic for a bit over 2 months and I just love more & more per second! Ah, and with apps like 'Documents to Go' and Samsung own Media Hub [which lets you rent or buy movies or TV shows**], you can be productive, stay connected, and have fun all at the same time.
However,there are very few 'shortcomings'. It does NOT come with an HDMI [Well, if you don't an HD TV then you don't need it!], 4G is not available nationwide but Sprint still charges a Mandatory $10 extra a month. With its big screen and speedy processor you want to keep in mind the battery is going to drain relatively faster than you 'dump' or semi-smart phone! In my personal experience, I had to charge it once daily. And lastly are two wishes: I wish it would've had a kick stand but that's no big of a bug, honestly. Although very well spaced out and tactile, I wish the keyboard buttons would've been just a hair more raised up above the surface.
My verdict: It is by far the best feature-packed Smart Phone available on the market to date. With its slick design, solid build, snappy performance, and rich features, I'd say with confidence: it is the Best Android 'Brilliant' phone, to say the least.
There's a whole lot to say about this 'brilliant' phone but that could end up lengthy and boring! So my advice to you is to go check it out for yourself. Take advantage of Sprint's One Month Satisfaction Guarantee and I'm sure you'll LOVE IT like I do :-)
Tip: Amazon offers the best price and saves you the hassle and the inconvenience of Mail-In rebates. BestBuy, however, offers their own Reward Program that I think is worth checking; they'd also assist you with transferring all of your contacts both for FREE. The Choice is yours.
* Flash support enables users to play web video content.
** The content is relatively pricy, and as of yet, it only works over Wi-Fi. Previews aren't always available. But it's nice to have the option.
Now that I've had this brilliant phone for about 8 months & after having received my long-awaited Android 2.2, aka, Froyo, I feel I have to put up a few more words to keep my review up to date.
Samsung has created one of Android's smartest phones to date. I dare to say that their Galaxy S line is truly a 'category by itself!'
I have to admit though I was a little upset as to how long it took before I got my Froyo update & also because the issues that followed the update. But now that the new OS is finally stable & bug-free, I can safely say it's totally worth the wait. Besides, I learned to backup everything on my phone, the hard way :-( I've settled down to the fact that almost all OS updates have the potential to be troublesome. Yet again, the end result is worth a little hassle. I have well over 100 apps on my phone & it pretty much handles anything I throw at it. High-end games like Gameloft's Hawx, Modern Combat 2, BIA2, Sandstorm, & Asphalt 6, or other Android games such as AirAttack HD, Tank Recon 3D, Fruit Ninja, & Crazy Snowboard play like fluid & bring forth the power of this phone.
Is there anything I'd change about this phone? After having used Swype that comes pre-installed, I personally don't see a need to use a physical keyboard. Second, I definitely want to see some dual core action. I mean, if this is what a single core can do, I can only dream of the power of a dual core!! I also would love to see a Netflix app pre-installed. Well, these are the main things I want to see in the coming Samsung handsets. Oh, Gingerbread out of the box, por favor!!! So far, Samsung seems to be heading in the right direction. I can't wait to lay my hands on Samsung's Galaxy S II :-)
Go Galaxy S :-)
2 of 3 people found the following review helpful
on October 24, 2010
I've been a Blackberry user (Curve and more recently, Tour) for a long time. Prior to that, a Palm user. With all the great new touch screen phones coming out, I was itching to switch. But I wasn't about to switch to AT&T just to get the iPhone. I have also been with Sprint for years, and in my opinion, they have THE BEST coverage/service and plans (I never have dropped calls and they have the best "Everything" plan). Also, I wasn't willing to get a phone that only had a touch screen for entering text. True, AT&T has the new Blackberry Torch, but again, I would've had to switch to AT&T.
So I was so happy when Sprint came out with the new Samsung Epic (I'm glad I waited for this instead of getting the Evo). Simply put, this phone is AMAZING! It has everything I was looking for, among other things, the touch screen and pull-out keyboard. And while this phone is much larger than my previous Tour and really bigger than my husband's Palm Pre, it isn't any heavier. The build of the phone is solid. When you pull out the keyboard, you can do so with the confidence that it won't wobble or break. The Amoled screen is unsurpassed and the live wallpapers are beautiful! The colors are so vivid and true, and with the size of the screen, watching videos is wonderful! The speed of the browser is super fast too (this is one reason I wanted to switch from my Blackberry, which I also loved). The browser on the Blackberry is so slow and the browsing experience is lacking since the screen is so small. The pull-out key board is great, but I actually find myself not using it that much because I have gotten used to entering text using the Swype function. It is so fast and intuitive. Once you get the hang of using it, I don't think you'll be entering text with the keyboard.
There are still some things that are lacking, however, which caused me to give this a 4-star, instead of, a 5-star rating. First, the ability to sync with Microsoft Exchange is lacking. Currently, there is no way to sync your notes and tasks from Outlook. I use these a lot so I had to find work-arounds for this (I use Evernote for my notes and Remember the Milk for my tasks). Second, there is no spell check. I'm not sure why as this seems to be something that shouldn't be hard to include since gmail has it. Third, there doesn't appear to be a way to select the default calendar when entering new appointments (you have to always select which calendar you want the appointment in). Also, there doesn't appear to be away to dismiss select appointments. Again, I have had to use a work-around (I use the free Calendar Snooze). Fourth, the ability to customize the ringer and notification profiles is somewhat limited (you have to download an app (I use Quick Profiles) to do this - not a big deal, but it would be good if this was already included). Truly, these are not actual functions of the phone itself, but of the Android OS. So I'm hoping that with the eventual upgrade in OS, these issues will be addressed and resolved.
While I have had to alter the way I do things on my device, this has not been a dealbreaker for me. I am extremely happy that I purchased this phone (through Sprint) and that I am using the Android OS. I am a Android convert for good. I'm learning new things on this phone everyday and I'm looking forward to the upgrade in the OS - hopefully soon!
4 of 6 people found the following review helpful
on October 14, 2010
I've had this thing for a few weeks now, and I am just loving it. I was looking at this or the EVO (As I'm sure everyone else is), and I ultimately decided on this phone for two reasons:
1. The slide out QWERTY keyboard
2. The AMOLED screen
First, I'll go into the keyboard. It is excellent! I had a friend, a launch Droid user, tell me that I wouldn't use the keyboard often. Actually, he was right. The on-screen Swype keyboard is just excellent for text input. However, I am really glad that I have the option of the physical keyboard. It is much, much better when typing passwords, entering e-mail addresses, or typing anything that requires precision. e.g. Numbers or words that aren't in the dictionary.
Next, the screen: It is gorgeous! I've watched a little TV from my Slingbox and a few movies. The Slingbox is limited by my internet, but the movies... Even less than DVD quality movies look superb on this phone. You'd think you were watching an HD movie. The colors are amazing. However, the most impressive thing to me is the black levels. I'm used to looking at LCD screens, and one of the first things I noticed was that when looking at a blank screen, it is pure black. You can't even tell the screen is on, but it is. It is a true black. This has totally sold me on an AMOLED TV when they become affordable.
I was also really impressed with the video quality. This thing can shoot in 720p video, and it looks really good. I was really interested in buying a Flip video camera or something like it, but the video quality on this phone is excellent, and I no longer see the point in buying a second device to record video.
My only complaints of the phone are in the Android OS. First off, it is very limited in playing Flash content. I'm patiently waiting on the Android 2.2 update, which I hope will allow me to view all Flash content natively, but I don't really know if/what the flash limitations are in Froyo (Android 2.2). At the time I'm writing this review, it appears that Samsung has submitted Froyo to the cellular providers for publishing. We're expecting Froyo to be released for this phone at the end of October 2010.
Next, I'm admittedly a little disappointed with the App Store. There just isn't much going on there. It's a real pain to navigate, and needs a major overhaul. You can view maybe 3-4 apps on screen at once, and there's no efficient way to sort them. You want a game? You can sort it by action, casual, puzzle, etc. That's it. You can't sort by name, number of downloads, publisher... anything really. Really, the best way to find the decent apps is to Google online with your PC and then go to your phone to download the apps.
Even then, the App store feels bare of quality apps. There are a few here and there, but they're definitely hard to find. The extremely poor sorting capabilities of the app store don't help. On the bright side, new apps are being released almost daily, and with the rapidly growing market share of the Android OS, it won't be long before there are tons of quality apps.
Finally, there's the battery. If you've read any other reviews, you had to see this coming! You'll absolutely have to buy a car charger for this phone. I charge mine on my way to work, and on my way home every day.
I will say this: I've had the phone for about four weeks, and it seems like the battery actually gets better when you've used and recharged it a few times. And when I say better, I mean a LOT better. When I first had the phone, it took around four hours to charge. When I went up to the store about an hour ago, I was charging the phone in my car. I gained about five percent battery in eight minutes. That's approximately 2.6 hours to recharge the phone. That's a pretty dramatic increase in charging time. However, I can't accurately testify to this number, as I may have been using the phone more often when I first got it.
Overall, I am very satisfied with the phone, and I highly recommend it.
It just occurred to me that I did not go into any detail on the actual call quality. Obviously, this will be a very important factor to some people. I didn't go into detail because I feel it is adequate, and I bought this phone primarily for the many other functions the phone is capable of.
When not using speakerphone, the call quality is perfectly adequate. However, the quality when using speakerphone is really sub par.
I came from using a Nextel i880, and I am a big user of speakerphone because most calls I make are in a car. I generally set the phone on my center console and talk. When I got this phone, I attempted to do the same thing, but when I'm on the freeway and there is a lot of road noise in my car, I've been told it sounds like I'm talking in a wind tunnel.
The reason for this is that the mic on the speakerphone is VERY sensitive. When I'm at home with no ambient noise, the person on the other end can hear me crystal clear from six feet away. Unfortunately, the sensitive mic picks up everything else as well. I've had to start using a bluetooth headset in my car for clear conversations. Now, if you're driving a car that doesn't have a lot of road noise at high speed, this won't be an issue, but it is definitely something to be aware of before purchasing.
SECOND UPDATE (11/23):
Okay, I've been using this phone for quite a while now, and I've got it all figured out. There are a couple things I want to go into:
1. The Android 2.2 beta has been released. I've got it installed on my phone, and while there are a few bugs, Froyo has a few extra features that make it worthwhile. For one, the web browser is much closer to that of a desktop computer. I can now log in to local hotspots that have the "I Agree" screen, whereas with the stock, these pages wouldn't load at all.
Flash has been a bit of a disappointment though. Flash programs and video are so resource intensive that the phone slows to a screeching halt. I even had the phone completely lock up on me once to where I had to remove the battery and restart. I'm REALLY hoping that this is just a symptom in the beta, because if it isn't, then Flash just isn't really usable on this thing.
2. Battery life. Before I tried out the Froyo beta, I had a user created version of Android loaded on the phone. I can't stress how much better it is than the stock OS. It eliminates the crummy pre-loaded Sprint apps, increases performance, and at the very least DOUBLES battery life. If you're a little tech savvy, this user generated content is far better than Samsung/Sprint's software. Just be aware it voids the warranty if Sprint knows about it.
4 of 6 people found the following review helpful
on October 11, 2010
I have had a first generation iPhone for the past few years. I purchased the iPhone when it first came on the scene so due to the expense I have not been interested in purchasing a new cell phone until recently when I saw a commercial advertising Sprint's $69.99 plan. After seeing the pricing I decided to do some research on Sprint phones and soon narrowed down my options to the Evo and the Epic. Based on reviews and having no desire for a physical keyboard, I was actually interested in the Evo. I stopped in to the Sprint Store and played with both the Evo and the Epic and surprisingly I fell in love with the Epic. I loved the screen, the smaller more rounded design, and the keyboard seemed like a nice option for composing long emails without adding to much bulk to the phone. The Evo had a clear crisp screen and the kickstand was a unique feature but it was just too large and too masculine for my taste. I ordered the Epic from a competing website and with a $25 off coupon code I manage to score a sweet deal of $174.99, free shipping. It arrived last week and I have been in love ever since. I am so glad I walked away from my iPhone. Perhaps because this is my first android phone I am not as critical as some, but here are the features I enjoy:
Visual Voicemail: Now I can play voicemails in any order I like, replay, pause, start again. It's very convienient.
The screen: As many have mentioned, it's simply gorgeous and makes you want to turn the phone on and play with it just to look at it.
The keyboard: I have had a touchscreen phone for years but I find myself using the keyboard for longer emails and text messages. It is very easy to adjust to and feels comfortable. I thought I wouldn't use it at all but I actually prefer it.
The apps: I have found many games and apps for free in the android market. It makes the phone experience that much more enjoyable
The sound quality: My phone calls are much clearer than with my iPhone. Nobody sounds muffled. The speakerphone is crisp and clear.
The camera: I already own a 14.1 megapixel cannon camera so I did not purchase this phone for the camera but I was pleasantly surprised to find that it takes decent shots. It's definetly a great backup to have on days where I don't have my camera handy. My iPhone took horible grainy photos that were virtually unusable.
Overall I am in love with the potential of this phone. It is capable of much more than I've mentioned so for a lite user such as myself it's a dream. I'm sure someone interested in multimedia and gaming will find this phone measures up to their high expectations as well.
To be fair, the battery does seem to drain rather quickly but I always plug the phone in when I'm home and I have an extra usb for work where I charge the epic with my laptop so I have not experienced any problems. I would suggest simply being prepared if you purchase this phone. Many reviewers have stated the battery can not be expected to go longer than a day without being charged and they are correct. Search the web for cheap cables and have an extra charger in your car or at your job and you won't have any reason to be dissapointed.
I am enjoying this phone but I am dissapointed with Sprint's network. I knew there was no 4g in my area when I purchased the phone so that is not a problem, but I did expect to have superior 3g connectivity since Sprint has now advanced to 4g. I find the 3g service to be extremely slow. I can not watch Sprint TV without my chosen show stopping every one to two minutes and taking five mintues or longer to load back again. It's a wonderful feature to have if it would work properly. I attribute this to the network not being able to support such an awesome phone.
Overall I am very satisfied with my purchase and more so dissapointed that Sprint is not truly ready for the capability of this device. I am hoping that when I travel I will be able to use more of the awesome features this phone has therby negating the need to tote around a laptop.
4 of 6 people found the following review helpful
on September 16, 2010
First of all, there are several poor reviews on this site that can simply be disregarded. Dumb people picking out 1 item that doesn't even make sense for a review, and they 1-star the phone. Don't worry, I see that ALL OVER this site these days. It completely skews the overall product rating, which sucks because it would be great to rely on that. As it is, with multiple moronic negative reviews for this phone, it is still averaging 4 stars. That should tell you what you need to know.
Screen is so amazingly crisp and brilliant. It's great watching HD youtube videos, and high def pics on it.
Camera. It takes super sharp pictures and has TONS of different modes. Action mode is a really amazing feature.
4G. *if* you are in an area that has it, 4G is amazingly fast. I clocked the phone at over 3mbps today at work with an upload of 1mbps. That's faster than alot of home connections. And it is WAY more than you need for a cell phone.
Market. The apps you can get, there are so many of them. Tons of them are free, and you can personalize your phone and make it yours. That is the beauty of Droid in general.
Memory. The onboard memory is 512mb, plenty of room to install lots of apps, and still keep the phone running smooth. The 16mb expansion memory is enough for thousands and thousands of songs and pictures. Or you can rip some blu-rays to it. Also, you can upgrade to 32mb if you feel the need.
Processor. The 1gz hummingbird processor is a monster for a cell phone. The phone never ever lags or pauses or anything. What you tell it to do, it does. ( get it? Droid does! )
Typing. Swype is great, and if you don't like that you can tap, and if you don't like that you can talk, and if you don't like that you can slide out the qwerty keyboard.
Overall this phone is simply gorgeous, and at the very same time it is a workhorse for a cell phone. Call quality is crisp and clear, no dropped calls yet. Texting and communicating is made quick, easy, and fun.
The only thing I have to say about this phone in any way that is negative, is the battery life. However, it's not this phone. It's physics. It's the law of things. If you have your screen maxed on brightness, download and stream stuff in 4G, and have a live wallpaper going on in the background, and GPS all day, and on and on... yes the battery will straight up die on you. So will your laptop. So will any other battery powered device. Batteries have a finite amount of juice in them. If you need your battery to last for 12+ hours between charges, then regulate yourself accordingly. Turn off things you don't need, dim the screen, and relax. The battery will be fine.
2 of 3 people found the following review helpful
on September 9, 2010
I clung to my Verizon LG basic camera/text phone for as long as I could. When I finally got tired of waiting... and made the move to an android phone, I was flabbergasted at the price difference on monthly plans between Verizon and Sprint. I'd call it a no-brainer, but I really think it's one of the smartest moves I've ever made.
Sprint service in my area (Central NJ, ranging between Monmouth County and Philly Suburbs) has been solid. (with the exception of a 1/4 mile area of Jackson, NJ in Ocean County that doesn't get ANY service, not even Verizon)
I get 4G at work and for 80% of my drive home. I sometimes get a smattering of 4G in my house and the Sprint people says it'll be in my area sooner rather than later... so for me "the Network" is not an issue, and I would surmise it's more hype than truth in more places than not.
The Epic 4G is awesome. Really fast, good looking and slick. Easy to learn how to use and easy to operate. I have no complaints to balance my review with. I use it for just about everything you can imagine. Gmail, corporate email, voicemail, google voice, google talk, google maps, audible.com, facebook, twitter, browsing, android apps... no problems so far. (to be fair, corp email took some doing to set up, but the difficulty was on my end, the phone was ready and willing if I was putting in the right information)
Battery lasts a whole day... even the day when I was in heavy use when trying to set up corporate email, the batter made it a good 8 hours before needing a recharge.
Highly recommended. (I almost got the EVO, which from what I've seen is also great, but the Super AMOLED screen on the Epic blew me away when I played with it at the Sprint store)
on November 23, 2011
I love this phone and the slide out keyboard - when it is working. Problem is, I'm on my 5th phone plus one replacement keyboard in less than 1 year. This one is acting up now too. Besides the phone shutting off on its own, the biggest problem I've had is with the sensor bar at the top. After having the phone for a while, the keyboard will not go dark when I put it to my ear. So when I speak, my face moves on the screen and I'll end up hanging up on someone, hitting numbers so it beeps in both of our ears or it mutes. It's very embarrassing to have this happen with a client on the other line! It's to the point that I will hunt down the home phone so I don't have to call someone on my cell phone! I've also had at least 1 keyboard that wouldn't type certain letters - the first replacement may have had that too - I've had so many I can't remember. The first replacement was maybe a month after I bought the phone. I'm not hard on phones overall, so the issue is with the phone itself. Oh, and then there are all of the software issues. The last update was ok although my phone is locking up quite a bit now. My husband got the same phone right after it came out and loved it, which is why I bought it too. He is still on his original phone, although it has started shutting itself off maybe 3-4 times a week and just last night it started making a high pitched constant noise until he shut it off. I have 2 different friends with the Epic. They both have had problems with them too - most with them shutting down. But, my kids both have the Evo. We haven't had a problem with either one - and their teenagers! Hopefully Samsung will get this figured out before the next one comes out..
on June 12, 2012
When first purchased back in the summer of 2011, this phone was phenomenal. The only complaints for the phone was of course that the 4G antenna loved to drain the battery while barely getting more than 2bars of signal, thus providing similar speed to the 3G. After the 5th month the problems began; constant force closes on even phone calls, screen freezing up, battery running super hot, slower response to touch screen.
The phone problems, we later found out, weren't unique. My wife had the same phone (now has Epic 4G Touch, huge improvement, miss the pull out qwerty) and hers was so bad we had to do two resets at the Sprint store where the sales man 1st blamed the apps, then the OS, then technology for making phone function as more than just a phone. We took it to Best Buy where they were originally purchased and found ourselves with a lady that had the identical problems and was told over the phone that it was unique to her! There we were 3 people with the same phone, having the same problems, all being told it was unique to us!
Because early upgrades can be costly, only my wife has the new phone. I'm still going along with the problems, having gotten used to taking the battery out the phone 3-4 times a day to reset it, as recommended by Sprint and Best Buy sales people. Worst part is when it locks up while using the Navigation from Google to get somewhere unknown. Very disappointing experience to say the least (I'm waiting for a viable Windows phone on Sprint to switch to, Android OS is too fragmented to stick around with)