Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

on November 9, 2012
We purchased three of these phones about 18 months ago. I am counting til I can swtich carriers back to Verizon and get a new phone with them. From day 1 my phone would not connect to register it. The other two both did. That was just the start. I have had mine replaced three times and it is the biggest piece of garbage I have ever owned. It constantly locks up. I have watched it while sitting on my desk in a locked mode, unlock itself and open an app or dial a contact at random. No virus's have been found and yes I have checked and checked. It cannot fing GPS even when my husbands identical phone next to me can. My daughters phone started doing the same kind of things. SPrint has been the WORST company ever to deal with this. They refused even in the first few weeks to replace my phone with a new one. So I have gotten two factory refurbished phones. My husbands phone (he uses his very little) is now starting to act strange as well. NEVER buy one of these. Everyone I know who owns this model has had the same problems. Buy another model. Samsung has good quality products but they just dropped the ball on this model completely. I also have almost no coverage with this phone while others on the Sprint network near me work just fine.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
2 of 3 people found the following review helpful
on January 19, 2011
This was a great phone when I got it but Samsung has been promising an update to the newest Android software with flash support and new features for about 6 months and hasn't delivered. Their competitors HTC and Motorola updated the competing phones in Summer 2010 but Samsung is still making excuses in Early 2011. Samsung claims this is their answer to the iPhone, but again the iPhone gets software updates to help older iPhones match some of the features of newer iPhones, but Samsung has no answer to that. They say they don't want to release an update until they have everything right, but if I said that to a teacher about my final report and was 6 months late I would fail the class. The competitors keep their phones up to date, Samsung makes excuses and hopes you will just but a brand new phone from them every 6 months. If a Samsung phone has to be replaced with a new model every 6 months to get the latest Android version while your competitors phones get regular updates, why woulndn't I buy the competitors phone next time? It is a nice phone with a good screen and decent battery life but if Samsung is too cheap to pay a few extra programmers to write updates then it is not worth our money.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
on July 16, 2012
I've had this phone for over a year and a half. It has all the features I want and is wonderful concept. However, it is VERY buggy and probably the worse piece of software I have paid for. I have constant problems that change or get fixed then new problems arise.

Currently the Bluetooth skips (not as bad as it was) and the GPS regularly loses it's signal making the nav worthless.

I lose GPS most of the time (I only use if for longer trips but sometime it looses it GPS before I leave my street) and the only way to restore GPS is to turn the phone off and on. This is a pain when I am driving and relying on the GPS. The blue tooth (not head phones or speakers) likes to skip often. It was REALLY bad for a while but now it is less often.

The screen is also unresponsive and I actually had to use the warranty I pay monthly for to have the phone replaced because the entire screen went permanently unresponsive.

Bottom line, this is junk and I will be VERY skeptical about buying anything made by Samsung again. I can't wait till my contract is up so I can buy a smart phone that works.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
2 of 3 people found the following review helpful
on February 11, 2011
Bought this phone 4 months ago and still on android 2.1!!!
This is ridicules, I don't know who's at fault...samsung,sprint or both.

This phone may be great if you have never used an iphone but my problem is my last phone was the iphone 3g and going to this phone was like 2 steps back...NO JOKE!!
Application functionality is the main reason; simple example... the facebook app on the iphone it was so simple to poke someone..Well the fb app on android no way to poke someone. I know this is a silly example but I am trying to show an example. Pretty much must of the application have limited functionality compared to the same app on iphone. Another example Yahoo app...you can make video calls on the iphone but on the android epic... NO Can do !!
So yeah.. if you've never used an iphone you might love this phone simply for that reason.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
on August 8, 2011
I have had the phone for about 10 months. It is a great phone. The display is clear and colorful. One thing that does bother me is that it is very bright to look at at night - I wish the brightness could be turned down more. I have used the Hotspot functionality at times, which costs $29 a month. You can turn it on and off any day that you want at no charge, but it is a small hassle to make that change to your account at Sprint's website. The Hotspot's 4G speed seems to be typically 3 or 4 MB/s where I live. Sprint has been slow to deliver Android updates, still waiting for Gingerbread, so that is a minor annoyance.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
on January 8, 2012
bought this phone last yearworked great for he first 90 days then started to slow down lock up and every time i pluged it in it told me my batt was to cold/hot to charge when it wasnt had to remove batt. then when pluging it in to the charger the batt went from 14% to 70% took it to the store thy gave me a new phone and batt. now this phone is doing the same thing. i took it back to the store they tell me the batt doesnt hold a charge i need to buy a new batt it clearly does it will stay charged all day they refuse to give me a new phone unless i pay 100 bucks i cant wait to get rid of this P.O.S!!! do not buy!!!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
2 of 3 people found the following review helpful
on January 1, 2011
We carefull when buying this phone, Samsung is shipping phones with a bad master image, I got my Epic back in October and there were 3 updates over the air (OTA) but neither Samsung nor Sprint can manually update my phone and after 6 nights and two trips to Sprint's repair center, they are tryng to replace my phone with a refurbish one after paying for a brand new phone not even 3 months ago. Sprint customer service is a disaster, they will give you mix informtation just to get you off the phone.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
on December 30, 2011
To be fair, the phone itself is nice, but after Sprint's Gingerbread update, it broke the phone. GPS does not work at all. The phone randomly freezes and restarts. Sprint is unresponsive to fixing the issue. If you do want to get this phone, do so with another carrier if you can.

Battery life is an issue. I upgraded my battery because of it. The keyboard is nice, a definite plus if you still want a physical keyboard. Be careful before committing to Sprint and this phone. You may do okay or you may be like me--switching to Verizon.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
on June 23, 2012
I rated this phone 4/5 because most of the features about this phone is great. The sound quality/picture quality/quick.

The only few things I dislike about this phone is the front touch screen buttons on the bottom. They don't work sufficiently such as the back button...I always have to push the back on the keyboard. When it falls asleep i always have to slide it open.

Not a fan of the phone not being on the main menu where messaging is anymore. But it's okay
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
2 of 3 people found the following review helpful
on February 15, 2011
I purchased this phone thinking that it would be on the cutting edge of smartphones but to my surprise Samsung has just abandoned the phone leaving it outdated and lagging behind the HTC Evo which is older. Samsung has left this phone in its rearview mirror and moved on to concentrate on its new line of Galaxy phones so I suggest you do the same to any new Samsung phones including this one.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 8 answered questions


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.