Most helpful critical review
20 of 23 people found the following review helpful
Would've been a two star review under any other carrier.
on October 14, 2011
I've had this phone since July, and having grown fed up of the random system issues, I used my not-so-useful "insurance" to get a replacement phone.
The original one I had would give me a 1 in 5 chance of freezing in either the browser or map (and it has crashed in Angry Birds as well), often when I am driving and need directions. Not just a regular freeze though; a 'hurriedly get the backing off and remove the battery, put it back in, and wait an eternity for the ostentatious loading screen to get me back to the home page' one (this could take two or three minutes on a good day). All of this while trying to avoid other cars in rush hour traffic. The issue was a dangerous one at that point. The lag was the second worst issue to deal with. I can live with some lag, but even after using the built in program manager to clear processes running in the background, the memory it clears is only in the single digits and would leave me with only a fifth of free memory total. The screen lock is just a pain (you have to slide an angled sliver down to unlock or up to quickly access an application and it'll do either of those in your pocket/purse) and the text layout was equally frustrating. God forbid you know anyone with more than one phone number because the drop down list for a new text does not differentiate between what is mobile, home, work, etc. Fed up with two months of ever-mounting dislike of the phone, as all of the issues happened to crop up about seventeen days after purchase of the phone, just in time to not be able to return it, I requested a replacement. Perhaps it was just a bad phone to match my luck? Negatory.
The phone I was sent as replacement was even worse than the original. It was freezing right out of the box, doing the same things as the first. I called to have it troubleshooted and was using it bare bones, hard reset and with no SD card (rendering the usefulness of the phone down to about 12%). The issues were even more severe by that point and I knew it was the hardware and not my SD card or handful of applications. I called them the next day (today) to figure out how a solution was going to benefit all parties involved. This is where the one star gets its name.
Customer service at T-mobile is worthless, particularly on this phone. It's one thing if it's user error or just a bad apple in the bunch, but the Sidekick is, and I quote, "already noted in their system for having these technical issues" and their way of fixing the problem? Vouching to send me Sidekick after Sidekick until I get one that works, if it ever works. There's no way around the policy outside of buying a different phone, and for full price since I used my upgrade to get the Sidekick. I was LIVID to find that they knew this phone was harboring a slew of crippling mechanical errors and would not budge on satisfying a very angry customer. I just wanted a different phone and some sort of deal on the darn thing. Full price left and right AND an extended contract to replace THEIR broken cell phone.
I was prepared to just go back to using my G1 and eat the cost of three payments I'd made towards the phone... only if they'd waive the last payment. Flat out refused and expected me to throw down another payment towards a glorified paperweight.
Told them I would be cancelling my service with them for their lack of understanding on a matter that is entirely their fault and I'm the one getting shafted over it.
- T-mobile knows this phone is full of malfunctions yet still tries to pawn it off on loyal customers like it's a baby iPhone.
- You will be stuck with it because they sure don't want it back.
- Avoid this cellular phone like it's carrying the plague. Trust me, you'll thank me later.