Top critical review
Don't count on ASUS to stand behind this product
on December 9, 2014
At first, I thought this was an excellent buy. I thought, a great computer, a reputable company, great graphics, and I was thrilled. Now, I regret the purchase! Within the three years I've owned this computer, it has had the same repair issue three times! The pin inside the charging port on the laptop breaks off! This is a well cared for computer, used by me. Asus fixed the issue when they were required to, while it was under warranty, and they fixed it the second time as it was a repeat of the first repair, now third time, same issue, ASUS refuses to pay for the repair. The representative on the phone line insisted that this was not a common issue for this model, but as I research the issue online, it is the MOST COMMON issue this model has! What I have now is a very expensive paperweight, as I can't charge the POS. Thanks ASUS for standing behind this piece of crap! NOT!