Top critical review
11 people found this helpful
Nothing but problems! And shame on Toshiba!
on January 4, 2013
I bought a Qosmio X775-3Dv80 after Xmas from Amazon in 2011. Screen went bad the first week. Amazon sent me a new one. 3D and display card went south 2 weeks later on the second one. Amazon sent me another replacement.
Kudos for Amazon!!!
Wifi went out 3 weeks later on the 3rd one. Called Toshiba instead of Amazon. Toshiba repaired it (reinserted the wifi card).
5 months later, wifi crapped out again. Sent back to Toshiba. Toshiba repaired and sent it back.
However, upon reception back from the repair, I found a 2-inch long crack on one corner & a chip on the top cover, prying marks inside (trying to get the keyboard out?), and keyboard not seated all the way in. The shipping package undamaged
I contacted Toshiba again and was promised a "complementary" one (I didn't ask for it)
Days later when I called them about it, Tosh rep said NO such RECORD, but told me to send it back for repair.
I did so and got an email from Toshiba saying warranty doesn't cover cracks, and wanting $175.99 to fix it. What???? They broke it.
Called them again and got transferred to a case manager. I spent 30min with him explaining that Toshiba wanted to charge me for damage cause by the repairman, etc. He just kept repeating "Toshiba's warranty policy does not cover physical damages.", and " is there anything else I can help you with?" no matter what I tried to explain.
The previous rep told me to send it back in for repair instead of sending me a different unit???
I was so discussed that I told him "just send it back". It took them 5 weeks to send the damaged laptop back to me.